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The ASHLEE Heights Patong Hotel & Suites

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The ASHLEE Heights Patong Hotel & Suites
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454 Reviews from our TripAdvisor Community

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Showing 339: English reviews
Dublin, Ireland
Reviewed 30 December 2015 via mobile

The hotel is in a good location with shops, restaurants and food market close by and Patong beach is an easy 10 min walk away. The room was clean and very spacious, aircon was great and a nice small balcony. Didn't feel like the rooms were being sufficiently cleaned every day as the floor would still be a bit dirty...

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Helpful?
Thank Meercaf
GM_ASHLEE_HOTELS, General Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this review

Dear Khun Meercaf, Happy New Year 2016, we hope you are doing well after spending your time with us. Thank you for your comments and suggestions. They are much appreciated. Since we had a lot of comments about connecting the Wifi, we have been on process of updating our Wifi system. Please accept our apology for making you dissatisfied. We...

Colombo, Sri Lanka
Reviewed 28 December 2015

Stayed for 6 nights in a two bedroom suite with microwave, fridge and washing machine which was ideal for us with two teenagers.Very centrally located.Situated within walking distance to Patong beach , shopping, eateries and the relaxing Thai massages ! Staff mostly friendly and very helpful and room was cleaned and replenished every day. We opted to have breakfast included...

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Helpful?
Thank Niluka P
GM_ASHLEE_HOTELS, General Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this review

Dear Khun Niluka P, Greeting from the island, we hope you are doing great after spending your holiday. We are so happy to hear that you just had an amazing time here at The ASHLEE Heights Hotel & Suites. It was our pleasure to serve you the best. Thank you for sharing your experience with us. Your comments and your...

Burnie, Australia
Reviewed 24 December 2015 via mobile

Okay so we are currently on a family holiday in Patong Beach here at Ashlee Heights. Seven of us are staying in a family suite/deluxe room and well.. where do I start.... 1. Terrible, terrible, terrible internet connection. It keeps dropping out and you have to enter the password every hour!!! So frustrated! 2. They've closed the pool for (out...

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Helpful?
4Thank Samuelk9
GM_ASHLEE_HOTELS, General Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this review

Dear Khun Samuelk9, Greeting from Patong, Phuket. We hope you are doing great after spending your precious time with us at The ASHLEE Heights Patong Hotel & Suites. We are truly sorry about the services that made you unhappy and disappointed. Please accept our sincere apology. May I take this opportunity to explain you about the issues you mentioned? 1....

Glasgow, United Kingdom
Reviewed 21 December 2015

Room was 9/10 was really nice Staff however weren't as helpful... Waited 10 mins for the receptionist to stop chatting up some guys so we could ask to use the phone which she said would be charged at like 50baht a minute(fine not bothered about the payment but the way it was said) before she left the fone and went...

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Helpful?
1Thank Ana P
GM_ASHLEE_HOTELS, General Manager at The ASHLEE Heights Patong Hotel & Suites, responded to this review

Dear Khun Ana P, Greeting from Patong, Phuket. We hope you are doing great after spending your precious time with us at The ASHLEE Heights Patong Hotel & Suites. First of all, we are truly sorry about the services that made you unhappy and disappointed. Please accept our sincere apology. We have been improving not only our best services to...

San Francisco, California
Reviewed 16 December 2015

Excellent staff..nice pool ..great breakfast buffet ..i would stay there again ..the staff was very knowlegable and helpful..the location has many restaraunts,in walking distance ..fun putong nightlife . Beaches,..

Review collected in partnership with this hotel
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Helpful?
Thank dasonzone3
Gan S, Менеджер по обслуживанию клиентов at The ASHLEE Heights Patong Hotel & Suites, responded to this review

Dear dasonzone3, thank you for sharing your experience with us and our future guests via Tripadvisor. We are happy that your stay was comfortable and pleasant. We hope to see you next time you are in Phuket. Kind Regards, Julia Guest Relations Manager

Malaysia
Reviewed 16 December 2015

at city center, comfortable, and very nice, for sure recommended hotel , come with family and 3 kids, easy to get transport, stuff friendly, just hoping they can serve a halal food in they menu, will come again another time.

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Helpful?
Thank EddieAmrin
Gan S, Менеджер по обслуживанию клиентов at The ASHLEE Heights Patong Hotel & Suites, responded to this review

Dear EddieAmrin, thank you for great review and rating via Tripadvisor. We are glad to learn that you had such a comfortable and enjoying stay with us. Hope to welcome back your future stays. Best Regards, Julia Guest Relations Manager

Singapore, Singapore
Reviewed 14 December 2015 via mobile

Had a 2 bedrooms apartment a week ago! The aircon in the master bedroom is faulty. At first they sent 1Technician to repair, and later 2 others came but they all can't fix the problem. We were all tire after an early morning flight but couldn't rest due to the problem! After 2 hours of fixing... The best they could...

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Helpful?
Thank JOng256
Gan S, Менеджер по обслуживанию клиентов at The ASHLEE Heights Patong Hotel & Suites, responded to this review

Dear JOng256, we were very disappointed to learn that you were not satisfied with the room and amenities. Please accept our sincere apology for all the inconveniences with the room and aircon. It is a very important matter to us. We hope you will give us another chance , so we can change your first not positive impression. Kind Regards,...

Reviewed 10 December 2015

The ASHLEE Heights Patong Hotel & Suites has what we were expecting of a good hotel. Our triple premier room was very clean and spacious enough for the 3 of us. Room was also well equipped. Our room had a mountain view from the small balcony. Location wise, the hotel is about 10-15 minutes walk to Jungceylon mall and away...

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Helpful?
1Thank missymizah
Gan S, Менеджер по обслуживанию клиентов at The ASHLEE Heights Patong Hotel & Suites, responded to this review

Dear missymizah, thank you so much for such a great and detailed review about your recent stay at The Ashlee Heights Patong Hotel. We are very happy to learn that our location, room, service and facilities were to your liking. We hope to welcome your future stays at our hotel. Thank you for recommendation. Kind Regards, Julia Guest Relations Manager

Mumbai (Bombay), India
Reviewed 9 December 2015

Stay at ASHLEE Heights gave a beautiful start to our special moments. Its location is very good.I had been to many hotels throughout my life but this hotel was the best experience I ever had by far. The staff is extremely friendly and having a great level of integrity and are pleased by service their guests.Services Is Very Good in...

Review collected in partnership with this hotel
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1Thank Sandeep S
Gan S, Менеджер по обслуживанию клиентов at The ASHLEE Heights Patong Hotel & Suites, responded to this review

Dear Sandeep S, its our biggest reward - to receive such a positive reviews and praise for our service and hotel. We are very glad to learn that we could make your holiday and stay at The ASHLEE Heights such a pleasant and memorable experience. Thank you for all your comments with regards to our location, great staff and service....

Mumbai
Reviewed 3 December 2015

Spacious rooms..friendly and helpfull staff..walking distance from patong beach road.... Can have more veg. Options in breakfast..overall superb experience......thanks to Dpaul for booking the Ashlee heights hotel

Review collected in partnership with this hotel
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Helpful?
Thank jayant_lalan
Gan S, Менеджер по обслуживанию клиентов at The ASHLEE Heights Patong Hotel & Suites, responded to this review

Dear jayant_lalan, Welcome to TripAdvisor and big thank you for the review on your recent stay with us at The ASHLEE Heights Patong Hotel & Suites. We are glad you liked the location, helpful staff and spacious room. We hope to see you and your family again next time you are in Phuket! Kind Regards, Julia Guest Relations Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Breakfast included
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Concierge
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
Official Description (provided by the hotel)
The Ashlee Heights Patong Hotel and Suites located in the island of Phuket, on Phang Mueng Sai Kor Road. It is a leisurely 15 minute walk to the beach and waterfront promenade and also within walking distance are a number of ethnic restaurants & pubs. The hotel is small and cozy with a total of 77 rooms with some having a mountain view. ... more   less 

Additional Information about The ASHLEE Heights Patong Hotel & Suites

Address: 160/36 Phang Muang Sai Kor Road, Patong, Kathu, Phuket 83150, Thailand (Formerly Citrus Heights Patong Hotel by Compass Hospitality)
Region: Thailand > Phuket > Kathu > Patong
Price Range: $21 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The ASHLEE Heights Patong Hotel & Suites 4*
Number of rooms: 77
Reservation Options:
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Also Known As:
The ASHLEE Heights Patong Hotel & Suites Phuket
Hotel Style:
#53 Luxury Hotel in Patong
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Questions & Answers

Here's what travellers have asked, with answers from The ASHLEE Heights Patong Hotel & Suites staff and other travellers.
13 questions
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Questions? Get answers from The ASHLEE Heights Patong Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For families, I would suggest the 2 bedroom suite.”
 of 5 bubbles AidilYacob, 24 May 2016 | Read review
“Chose the best room you can afford”
 of 5 bubbles 557grahamj, 22 May 2016 | Read review
“Stay elsewhere”
  • The ASHLEE Heights Hotel & Suites
  • The ASHLEE Heights Hotel & Suites
 of 5 bubbles 222andrewl, 9 Jan 2016 | Read review
“If you are travelling with friends book one room with a washing machine and the others without to cut costs.”
 of 5 bubbles nilukap, 28 Dec 2015 | Read review
“rqst room the facing the hills”
 of 5 bubbles Rzal_R, 21 Nov 2015 | Read review
5 of 5