This is the 3rd time we have stayed here now in the last 4 months, every time we have it’s been perfect. Nothing is to much trouble. If you should ask for any help the staff are always only to happy to help. We left behind at our last visit my husbands jeans and shirt and can you believe a week later after returning from our catamaran trip they were down with housekeeping all folded neatly and packed ready to be set back up to our room. The hotel is immaculate along with all the staff impeccably dressed and turned out. The rooms are very spacious and modern, some which also have a bath. We have always had pool views which are nice, not all the rooms have balconies but the French doors do open up and as we are smokers there is no problem with being able to smoke. Position wise it’s in the main hub of all the bars and restaurants and only a 5 minute walk to Patong beach. Will we stay there again absolutely and I highly recommend it.…
We stayed at The Grand Mercure for 6 nights in July 2021 during Phuket Sandbox. The hotel were amazing at organising the PCR tests, even coming back with me when my son had an inconclusive result and speaking Thai and helping me sort it out. We had a 1 bedroom pool villa which was more than enough space for a family of 4, we had an extra bed and there was a little sofa so we all slept very comfortably for 6 nights. There is a fridge, a mini bar that is restocked daily (chargeable but not expensive!), plenty of water and towels. I loved the huge bath and the rain shower! The pool area is fairly small but my boys had a great time jumping in and out and using up energy and the outside chair is so comfortable. The best bit was that it felt really private like our own little hideaway, so quiet and calm. The hotel pool is great, steps for little ones and not too deep. The kids club is next to the pool so the kids can go back and forth. The breakfast everyday was amazing, one of the best we have had in Thailand...the pancakes, eggs Benedict, plentiful coffee and pork bacon and sausages were a winner! Also we are at bubbles restaurant one night and the 'Jewels of Phuket' set meal was incredible - still dreaming of that yellow crab curry! Me and my husband both had a Thai massage too which was very relaxing, just by the pool and the kids club so you can leave them supervised and sneak away. The staff couldn't do enough for us organising taxis, PCRs, dinners and recommendations for beaches etc. Thank you so much Grand Mercure we were so happy to be in Patong during this time and wish you all the success for the next few months and reopening of Thailand.…
Absolutely outstanding amazing hotel. We had more then we need. The biggest value is a staff! They manage to make everyone feel special. Thank you enormously guys. Cleaners, porters, reception and restaurant people were just perfect. And hotel itself!!! Would highly recommend.
My son and his girlfriend went to Thailand for Xmas and New year for a 21st birthday gift. They stayed at the Grand mercure phuket patong hotel for two weeks they had a great time the staff were very friendly and helpful they couldn't do enough for them. The downside was the 5000 bhat deposit they had to pay to the hotel when they arrived they didn't mind paying, however I had been in touch with the hotel earlier in the year when we booked the holiday for them I asked about any deposit and I was not told about this payment attall I suppose the most important thing though is that they had such a wonderful time I would recommend this hotel
A really nice hotel complemented by the excellent staff who could not be more pleasant and helpful, hard to single out anyone as they were all so nice. The breakfast was first class with a great choice of cuisine my favourite was the noodle soup. We required a room change as a walk-in shower is a must for our age but once again it was not a problem and sorted right away. Loved it so much already booked for December 23.
What a wonderful stay in the Grand Mercure in Phuket, Thailand. Superb honeymoon…brilliant staff Would like to praise Ying Lee for exemplary room service…really nice person, friendly and superb service And front desk the star Mr Techin…so helpful and friendly…an asset…helped sort out issues…professional and so welcoming Other staff brilliant too…breakfast restaurant team outstanding… Ms Bambi on front desk excellent too!
We come to holidays at hotel grand mercure. Hotel room is very good.the restaurant very nice Housekeeping she name urai. clean room very good. And staff very friendly they are name nate. Aib. Tak bas and chou chou coffee shop she do good coffee. Her name da.
We received very good services from the hotel staff specifically from Jeab. She is such a nice person and very sweet girl. May God bless her! We all spent wonderful time here. This place is like a heaven on the earth.
What a wonderful hotel. We stayed here 13 nights - a great base for Patong Central and exploring Phuket. The hotel staff were amazing from start to finish and the hotel and grounds are well kept. We had a swim-up deluxe room which was delightful. House keeping were always brilliant too. Too many names to mention, but a special thanks to Nas on reception and the Bounce Pool Bar Team: Mind, Guitar, Matoom, Tatn and Noom - they all made our stay exceptional. We would definitely return again! Thank you!
Nicely located hotel in a lively part of Phuket, Bangla rd is 15 mins walk, Patong beach 10 mins walk and the bars and food stalls of Otop market just 5 mins away. Nice clean hotel with adequate sized rooms but just a juliet type balcony . The staff are friendly and helpful throughout the hotel . The buffet breakfast is good and varied to suit all tastes, we never tried the evening buffet choosing to eat out instead. Plenty of space around the pool and never had a problem getting a sun lounger . Taxi service outside the hotel if you need one and they can organise trips cheaper than your rep. Took a Thai cooking course whilst here at the hotel where we were taken to a local market to learn about the fresh ingredients we would use before going back to the hotel restaurant to make our own lunch under the guidance of the hotel Chef Ron and his team who were brilliant. The food turned out great and was an enjoyable 4 hours or so. I would recommend this hotel as a base to relax or explore Phuket for the price we paid . Transfer is around 1 hour from the airport.…
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