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Serenity Resort & Residences Phuket

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#6 of 42 Hotels in Rawai
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Serenity Resort & Residences Phuket
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1,044 Reviews from our TripAdvisor Community

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Showing 827: English reviews
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Reviewed yesterday NEWvia mobile

Definitely we will come back . The hotel is amazing . The staff are very friendly, rooms are clear and tidy, the food is tasty . The view and swimming pool are perfect . Free internet, free gym ( 100% excellent) , free transport every day to Patong ! We left the hotel happy and with good experience . Hope...

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Helpful?
Thank Veselina P
Melbourne, Australia
Reviewed 6 days ago NEWvia mobile

Stunning hotel, upgraded to the rooftop penthouse suite with jacuzzi. Infinity pool with views of Chalong Bay, this is a stunning hotel. Friendly staff, thanks to Po and the bar staff for looking after us so well. Great buffet breakfast, plenty of parking and just simply stunning. Live music pool side 3 times a week too!

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Helpful?
1Thank Vicky T
Trinidad
Reviewed 1 week ago NEW

I am appalled by the poor level of customer service displayed by this hotel even before ever visiting. Reservation desk is unfriendly and unwilling to cooperate with customer needs , and has refused to take into consideration my unexpected change of travel plans and an error that was not my fault (incorrect information on booking site about cancellation policy), even...

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Helpful?
1Thank modgirl19
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Modgirl19, Thanks very much for your review and comments. Kindly allow us to clarify please: If you book the cheapest non-refundable rate via an on-line travel agency then it means that you have booked the cheapest non-refundable rate and the rate is non-refundable in any case, even if your travel plans change. This is the entire purpose of the...

Budapest, Hungary
Reviewed 1 week ago

It was a wonderful honeymoon for us. The hotel is very clear, the food is tasty and varied. Our suit includes just breakfast, but we had dinner at 88 East Reastaurant. It has very good quality. Staff are very nice and helpful. Rawai is a romantic, nice small town, we loved it. Kata, Karon and Patong are close, with motorbike....

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Helpful?
1Thank laller07
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Laller, THank you so much for your nice review and we are certainly happy to hear that you and your partner have enjoyed your honeymoon at Serenity! Sincerely, Urs - General Manager

Preston, United Kingdom
Reviewed 3 weeks ago

Although a little pricey this hotel has class breakfast excellent staff good and pool great worth splashing out for a few nights golf cart to transfer you around resort some rooms have own pool and sunbathing on top of appartments

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Helpful?
Thank splasherPreston
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Preston, Thank you so much for your nice review and compliments! With best regards, Urs - General Manager

Mumbai,India
Reviewed 15 February 2017

We stayed 5 nights at the Serenity property in the 2-bed penthouse room facing the sea. Room #820. Property is very well made and the views are breathtaking. Views are even better from the hilly sea views in belts - Karon, Kata & Patong. This is a lovely resort for people who just want to relax. The sister concern hotel's...

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Helpful?
1Thank KartikGaggar
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Mike, thank you so much for your review and comments! With kind regards, Urs - General Manager

Reviewed 14 February 2017

The location of the hotel is on the way to Rawai beach, takes about 10 mins by car, there's a small family mart right across the street and also a taxi stand right next door, which charges more than the average because you have no other taxi choices. My stay was absolutely great, I booked the 1 bedroom penthouse with...

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2Thank ahmed a
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Ahmed A, Thank you very much for your review and comments! With kind regards, Urs - General Manager

Hyderabad, India
Reviewed 8 February 2017 via mobile

Out of all our hotel stays & experiences, this is the best so far. Go for the pent house suit or double bedroom suite. They face the ocean & have terrace along with it. I water comes up to the hotel by day, & retracts by night.... This is a must see.. Hotel provides cannu too, u can set out...

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1Thank Gautam S
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Gautam, Thank you so much for your nice review, comments and compliments! Sincerely, Urs - General Manager

Sydney, Australia
Reviewed 5 February 2017

My daughter and I stayed at the Serenity Resort & Residences Phuket last December and I highly recommend going there. The staff were each and every one of them fantastic, nothing was too much trouble. The rooms are fantastic and very clean. The ambience of the resort is welcoming and has a please come back feel. The pool is so...

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Thank Oncebittetwiceshy
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear OBTS, Thank you so much for your review and compliments! With best regards, Urs - General Manager

Istanbul, Turkey
Reviewed 5 February 2017

Rooms at Serenity Resort very clean, comfortable and spacious. We had a two bedroom suit with Seaview which was very very good. I highly recommend this resort hotel to anyone who plans to visit Phuket. The staff at Serenity Resort are very friendly and all services (breakfast, dining, internet) are excellent. The only thing which was disappointing for us was...

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Helpful?
2Thank AliAltuncu
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Ali, Thank you so much for your review and compliments! With kind regards, Urs - General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Nestled in Chalong Bay, on Phuket's sunrise coast, Serenity Resort & Residences Phuket will surprise and delight its privileged guests. Just 64 sumptuous, oversized rooms, suites and stunning beach residences. Some residences enjoying their own generous sized private pools, providing the highest standards of comfort and luxury. Contemporary design, flawless personalized service and ultimate nautical lounging experiences. Serenity's facilities include the East 88 Beach Lounge, a fully equipped gym, FREE WiFi access across the resort and much more. ... more   less 

Additional Information about Serenity Resort & Residences Phuket

Address: 14 Moo 5, Viset Road, Rawai, Phuket 83130, Thailand
Region: Thailand > Phuket > Rawai
Price Range: $77 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Serenity Resort & Residences Phuket 4.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Serenity Resort & Residences Phuket Hotel Rawai
Serenity Resort And Residences Phuket
Outrigger Serenity Terraces Hotel
Serenity Resort & Residences Phuket Rawai, Thailand
Hotel Style:
#3 Top resorts Hotel in Rawai
#3 Family Hotel in Rawai
#3 Romantic Hotel in Rawai
#4 On the Beach Hotel in Rawai
#5 Luxury Hotel in Rawai
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Questions & Answers

Here's what travellers have asked, with answers from Serenity Resort & Residences Phuket staff and other travellers.
23 questions
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Questions? Get answers from Serenity Resort & Residences Phuket staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Beware of poor customer service”
 of 5 bubbles modgirl19, 18 Mar 2017 | Read review
“Suits are wonderful.”
 of 5 bubbles laller07, 13 Mar 2017 | Read review
“Deluxe suites. Some with pool on Top”
 of 5 bubbles splasherPreston, 1 Mar 2017 | Read review
“Sea views a must”
 of 5 bubbles KartikGaggar, 15 Feb 2017 | Read review
“Lovely views and excellent rooms”
 of 5 bubbles AliAltuncu, 5 Feb 2017 | Read review
5 of 5