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See all 43 hotels in Rawai

Serenity Resort & Residences Phuket

1,123 reviews
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Traveller (1227)
Room & Suite (502)
Pool & Beach (225)
Overview
  • Excellent62%
  • Very good28%
  • Average6%
  • Poor2%
  • Terrible2%
Travellers talk about
“penthouse suite”(19 reviews)
“sea view”(71 reviews)
“taxi stand”(25 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4.5 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (1,123)Write a Review
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All reviewspenthouse suitesea viewtaxi standpool residenceour honeymoonliving roomrawai beachprivate poolhigh tidefree upgradeamazing hotelf bthe hotel offerssun loungerstaxi servicerented a cardvd player
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461 - 465 of 885 reviews
Reviewed 9 July 2013

After 5 days in Phuket, we decided to extend our stay for another 2 days and we have found Serenity based on many good reviews and nice pictures of the resort. We booked a 2 night stay at the Pool Residence as we found that...More

1  Thank Kerrynbabe
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded 15 July 2013

Dear Kerry, Thank you very much for your review. We take all guest comments very seriously and it is always a cause for concern if we did not live up to the expectations of some guests. I will certainly discuss your comments with our team...More

Reviewed 9 July 2013

We chose this property on the beach at Rawai to be away from the tourist press at Patong, and were so glad we did. I was a bit concerned at first with the proximity to the main road, but the hotel is very well designed...More

Thank DiscerningTvlr
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded 15 July 2013

Thank you so much for your review and i will certainly share your compliments with our team! With kind regards, Urs - General Manager

Reviewed 9 July 2013

Our 3 nights stay was perfect. The view from rooftop and living room is gorgeous. The suite is huge with living room , kitchen , and big balcony The private pool is big enough for swimming. The beach is clean and quiet. Staffs are professional....More

Thank Aoi_Pituk
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded 15 July 2013

Thank you very much for your nice review. We are very happy to hear that you enjoyed your stay with us! Sincerely, Urs - General Manager

Reviewed 5 July 2013

The hotel is definately starting to show its age and the room maintenance is lacking below an acceptable level. I rented a penthouse two bedroom and for the most part the top deck was not of any use as it was just a roof top...More

1  Thank Rigcat
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded 5 July 2013

Thank you very much for your review and comments and suggestions. I will certainly discuss your comments about the room cleanliness and maintenance with our team here. We do have an extensive room maintenance program in place and are currently going through all our rooms...More

Reviewed 4 July 2013

This is my return stay with Serenity, last time we stayed in Pool Residence. Since our group has 3 couples, then we booked for Penthouse Suite 2 bedrooms and Serenity room in order to have rooms in the same building. Penthouse is "gorgeous" with sea...More

Thank Cheraporn P
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded 5 July 2013

Dear Khun Cheraporn, Thank you very much for your nice review and staying with us again! We are happy to hear that you enjoyed your stay with us. I will certainly discuss your comments about the room service and breakfast with our F&B team here....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$67 - US$393 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Rawai
#3 Top resorts Hotel in Rawai
#3 Romantic Hotel in Rawai
#4 On the Beach Hotel in Rawai
#5 Luxury Hotel in Rawai
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$67 - US$393 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Rawai
#3 Top resorts Hotel in Rawai
#3 Romantic Hotel in Rawai
#4 On the Beach Hotel in Rawai
#5 Luxury Hotel in Rawai
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1227)
Room & Suite (502)
Pool & Beach (225)
Dining (167)
Hotel & Grounds (628)
Bathroom (40)
Family and Play Areas (3)
Questions & Answers
Ask a question
lvdanker
29 October 2017|
Answer
Response from Urs A | Property representative |
Dear Ivdanker, you cannot swim in the sea on the East coast of Phuket so its not comparable to the west coast beaches, since the water is too shallow, especially during low tide. We do, however, organize a free shuttle bus... More
1
Vote
Odai A
19 July 2017|
AnswerShow all 5 answers
Response from Urs A | Property representative |
Dear All, there is no full service spa at Serenity. We offer a massage room where guests can get a Thai, foot or oil massage but no full service spa. The next spa is located at Friendship Beach Resort, which is about 5... More
0
Votes
ps y
10 July 2017|
AnswerShow all 4 answers
Response from Urs A | Property representative |
Dear PS Y, sorry for the late reply. Our free shuttle bus to Patong and Nai Harn goes once per day either in the morning to Nai Harn or in the late afternoon to Patong on an alternate schedule. 7-Eleven convenient store... More
1
Vote
Room Tips
"Choose a suite rather than a standard room worth the cost"
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"Some of the basic rooms don't even offer a balcony, so be warned."
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"Our standard room wasn't ready on arrival so we ordered cocktails by the pool while we waited and was..."
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"Suite is best as it has private pools with sea view. Penthouse is also great!"
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