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Serenity Resort & Residences Phuket

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#5 of 42 Hotels in Rawai
Certificate of Excellence
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Serenity Resort & Residences Phuket
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1,014 Reviews from our TripAdvisor Community

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There are newer reviews for Serenity Resort & Residences Phuket
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Showing 806: English reviews
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 December 2012

My family and I stayed in the 2 bedroom pool residences, with an amazing view of the beach. Check in was quick and easy, the staff are fast, efficient and friendly. The food choices are not that wide but everything is top quality, the resort doesn't cut corners. The resort looks exactly like the pictures in the website. There is... More 

Helpful?
1 Thank Megan T
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Megan, Thank you very much for your nice review and we are glad to hear that you enjoyed your time with us. Sorry about the bugs that drowned in our pool one night. They have obviously been removed by now. We do a pest control service twice per week but it can never be totally excluded that one or... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 December 2012

This is my 6th day at serenity and I have 2 days left of my stay, but I don't want to leave! The beach and sea view is great, the pool water is fantastic, the food in the restaurant is awesome! Also the service here is excellent. You do not even need to leave the resort to have a great... More 

Helpful?
1 Thank JaimeTan321
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Jamie, many thanks for your nice review and we are happy to hear that you enjoyed your time with us. Mosquito repellent spray is now already available at our bar and restaurant to chase away the little insects. With best regards, Urs - General Manager More 

Gurgaon, India
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 December 2012

It"s a beautiful property right on the beach. Offers great views of the ocean. I stayed here for 2 nights and had a good comfortable stay. They help you with arranging bikes from the local vendor too. No Hassels. If You wanna see more photos of the place of phuket you can see them here.. http://karantraveller.blogspot.in/2012/11/thailand-i-wanna-be-back.html

Helpful?
Thank Karantraveller
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you very much for your great review and i will certainly pass on your compliments to our team! Sincerely, Urs - General Manager More 

Stockholm, Sweden
1 review
Reviewed 12 December 2012

We stayed at the Serenity for three weeks in November and were more than satisfied! Our plans of kitesurfing at the nereby kite-center were abandoned due to bad wind so we ended up staying more at the hotel than planned. Our room (Serenity Suite) was spatious and provided enough space for us and our children (4 and 1 years old).... More 

Helpful?
Thank Carolina V
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Carolina, Thank you very much for your nice review and we are glad to hear that you and your family enjoyed your holidays with us. We remember you and look forward to having the opportunity to welcome you back again. With best regards, Urs - General Manager More 

Phuket Town, Thailand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 December 2012

If you know what a Thai 5 star hotel experience should feel like... You won't get it here. Of course you could pay out the nose for a fabulous sea view apartment but the problems will still nip you at breakfast and at the pool. We booked the standard double room for about £60 per night with breakfast. Bad sewage... More 

Helpful?
1 Thank HodgeEve
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you very much for your review. Our resort does not have an official star rating actually. The star rating attributed to us is given to us by the guests or other independent organizations or agencies. We are truly sorry to hear that you did not find our services up to the expected standard and i will certainly review your... More 

Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 December 2012

Just checked into the 2 bedroom pool residence and my wife and kids are simply blown away by Serenity. The view is wonderful, check in was quick and painless and all the staff from reception, room service housekeeping etc are excellent. It's only the first day of our 8 day stay and the kids are already saying that they do... More 

Helpful?
Thank htkl
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you very much for your compliments! Enjoy your time at Serenity Phuket! Sincerely, Urs - General Manager More 

Singapore, null, Singapore
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 December 2012

My sister and I went to Phuket last month and we googled quite a fair bit for an ideal place to stay within our budgetary limits, and we found Serenity. At first, we had our reservations because of the location, this is really far from the airport and the town area, and probably not for people who likes the buzz.... More 

Helpful?
1 Thank Maryln G
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you very much for your nice and detailed review. We have noted your comment on the WiFi and are working to improve the speed. With kind regards, Urs - General Manager More 

1 review
Reviewed 7 December 2012

We stayed 5 days for honeymoon. Service is perfect. Engineering come fast if any issue. The manager helped us for all our requests, she was very helpful. Last day on a pool villa was awesome, 350 sqm with all the confort u can have and beach access (u should note that u can't swim in this area). Bathtube in suites... More 

Helpful?
Thank DarkSmurf
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Thank you so much for your nice review and i will certainly share your compliments with our team! Kind regards, Urs - General Manager More 

1 review
Reviewed 5 December 2012

We spent 10 days at Serenity in end of November and beginning of December. Had a great time. The service at the hotel is excellent, the personnel is always friendly and helpful if you need something. The food at the restaurant is a bit pricy for Thailand, but very good, so it is worth to pay a little bit extra.... More 

Helpful?
Thank Elisabethbj
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Elisabeth, Thank you very much for your review and we are glad to hear that you had a great time at Serenity. We have debated at length whether to keep the two hotel cats that were born on the hotel grounds about a year ago. They are neutered and properly vaccined and very clean and help us to keep... More 

Melbourne, Australia
Level Contributor
92 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 4 December 2012

We got in at midnight and didn't get to the resort until around 1am. There was a very nice man waiting for us at Reception who had got everything reading in anticipation. Suffice to say we just crashed that night - only to wake up to a garden view suite that looked out over very lush grounds. We meandered our... More 

Helpful?
Thank Victoria W
Urs A, General Manager at Serenity Resort & Residences Phuket, responded to this review

Dear Victoria, thank you very much for your nice review. We note your suggestion about the coffee. We serve locally grown and roasted coffee rather than imported one in order to support local businesses, but we do not your comment and will monitor if it comes up frequently in other reviews. Sincerely, Urs - General Manager More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Nestled in Chalong Bay, on Phuket's sunrise coast, Serenity Resort & Residences Phuket will surprise and delight its privileged guests. Just 64 sumptuous, oversized rooms, suites and stunning beach residences. Some residences enjoying their own generous sized private pools, providing the highest standards of comfort and luxury. Contemporary design, flawless personalized service and ultimate nautical lounging experiences. Serenity's facilities include the East 88 Beach Lounge, a fully equipped gym, FREE WiFi access across the resort and much more. ... more   less 

Additional Information about Serenity Resort & Residences Phuket

Address: 14 Moo 5, Viset Road | Rawai, Phuket, Rawai Beach, Rawai, Phuket 83130, Thailand
Region: Thailand > Phuket > Rawai
Price Range: $85 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Serenity Resort & Residences Phuket 4.5*
Number of rooms: 78
Reservation Options:
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Also Known As:
Serenity Resort And Residences Phuket
Serenity Resort & Residences Phuket Hotel Rawai
Outrigger Serenity Terraces Hotel
Serenity Resort & Residences Phuket Rawai, Thailand
Hotel Style:
#2 Top resorts Hotel in Rawai
#3 On the Beach Hotel in Rawai
#3 Romantic Hotel in Rawai
#3 Family Hotel in Rawai
#4 Luxury Hotel in Rawai
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Questions & Answers

Here's what travellers have asked, with answers from Serenity Resort & Residences Phuket staff and other travellers.
21 questions
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Questions? Get answers from Serenity Resort & Residences Phuket staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea View Rooms”
 of 5 bubbles Z2173ZXalexd, 4 Nov 2016 | Read review
“Book the H20 suite”
  • Our H20 room was the best
  • Feeling like we're on top of the world. H20 room
  • Private pool in our room. Amazing!
 of 5 bubbles belindap9, 2 Nov 2016 | Read review
“top floor suite rooms are sunny, spacious, quiet, really good A/C and beautiful views”
 of 5 bubbles 890jackyd, 1 Oct 2016 | Read review
“"Enjoy the moment and the view from EAST 88 or Balu's Bar"....”
 of 5 bubbles JackMair00, 13 Aug 2016 | Read review
“suite room”
 of 5 bubbles melanieclyde, 26 Jul 2016 | Read review
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