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Serenity Resort & Residences Phuket

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Traveller (1297)
Room & Suite (552)
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Overview
  • Excellent62%
  • Very good28%
  • Average6%
  • Poor2%
  • Terrible2%
Travellers talk about
“penthouse suite”(19 reviews)
“sea view”(71 reviews)
“taxi stand”(25 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
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Reviews (1,162)
There are newer reviews for Serenity Resort & Residences Phuket
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Traveller rating
563
246
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25
17
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563
246
61
25
17
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All reviewspenthouse suitesea viewtaxi standpool residenceour honeymoonliving roomprivate poollow tidefully equipped kitchenpatong beachfree upgradef bamazing hotelthe hotel offersdvd playersun loungerstaxi service
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541 - 545 of 912 reviews
Reviewed February 21, 2013

I've stayed at the Serenity Resort twice so far (last time in July 2012) and I keep thinking I want to go back! The grounds of the hotel are perfectly maintained and inviting to calmness and relaxation. The rooms are very comfortable, spacious and beautifully...More

Thank RafoMalaga
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded February 25, 2013

Thank you so much for your nice review and it was nice to welcome you back again to Serenity Phuket! With best wishes, Urs - General Manager

Reviewed February 20, 2013

Unlike all the other fantastic reviews, we were not as happy at Serenity. Location - It's on a main road in Rawai, although on the beach, you cannot swim in this beach. A scooter is a must as there is nothing around! Rooms - The...More

Thank ABOzman
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded February 25, 2013

Thank you very much for your review and we regret to hear that we did not live up to your expectations. We will do our utmost to address the issues mentioned in your review with our team here at Serenity. Sincerely, Urs - General Manager

Reviewed February 16, 2013

My girlfriend and I stayed in this hotel for 2 weeks. All good things I've read on the internet about this hotel are true: - nice big rooms - friendly staff - very clean hotel - good food - ... The only negative point about...More

4  Thank William_Belgium
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded February 25, 2013

Dear William, Thank you very much for your nice review, which is much appreciated. As you point out correctly, we are not able to influence the taxi fares of the local taxi stand outside of the hotel. We do, however, offer a free bus to...More

Reviewed February 14, 2013

We booked Serenity Resort after reading the recommendations of other Trip Advisors (thanks all!) and were expecting nothing short of excellence - and that is exactly what we got! It was one of the most excellent and perfect hotel stays I have ever had. Upon...More

3  Thank Nigel-Traveller
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded February 25, 2013

Dear Nigel, Thank you very much for taking the time to write such a detailed and great review of our resort! I will certainly pass on your compliments to our team. With kind regards, Urs - General Manager

Reviewed February 8, 2013

Great resort with superb hospitality and views. We checked in and got complimentary upgrade to a pool & sea facing suite. Pool side restaurant (East88) and bar were amazing with good quality food and drinks. Room rates according to the quality are good. Free shuttle...More

Thank Vikram_Malik
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded February 14, 2013

Dear Vikram, Many thanks for your great review and we are pleased to hear that you enjoyed your honeymoon with us! We certainly do hope to have the opportunity to welcome you back! Sincerely, Urs - General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$55 - US$233 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Rawai
#3 Romantic Hotel in Rawai
#4 Top resorts Hotel in Rawai
#5 On the Beach Hotel in Rawai
#6 Luxury Hotel in Rawai
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$55 - US$233 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Rawai
#3 Romantic Hotel in Rawai
#4 Top resorts Hotel in Rawai
#5 On the Beach Hotel in Rawai
#6 Luxury Hotel in Rawai
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1297)
Room & Suite (552)
Pool & Beach (227)
Dining (171)
Amenities (15)
Family and Play Areas (3)
Questions & Answers
Ask a question
Emmaleenleeds
February 7, 2018|
AnswerShow all 2 answers
Response from Urs | Property representative |
Dear Emma, we go to Nai Harn beach 4 times per week at 10.00h and back from there at 16.30h. We also go to Patong Beach 3 times per week at 17.00 and back at 21.45. We do not go to Phuket town with the free shuttle. Regards... More
0
Votes
Liz L
February 1, 2018|
AnswerShow all 2 answers
Response from Urs A | Property representative |
Dear Liz, you can walk on the beach during low tide but the water level of the sea is very low at low tide so the sea bed is exposed.. Water is not dangerous or contaminated. Its just the nature of the beach all over the... More
0
Votes
B311y
January 22, 2018|
AnswerShow all 4 answers
Response from kushy77 | Property representative |
Of course not! We have lots of friends groups arrive!
1
Vote
Room Tips
"The family suite rooms are the only ones next to the sea"
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"Pool residence is perfect"
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"We had a garden serenity suite which was lovely. The seaview suite would be very nice."
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"Be specific about what you want. They have a lot of different types of rooms for different party needs."
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