We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Serenity Resort & Residences Phuket

Save
Traveller (1297)
Room & Suite (552)
Storyboard
Overview
  • Excellent62%
  • Very good28%
  • Average6%
  • Poor2%
  • Terrible2%
Travellers talk about
“penthouse suite”(19 reviews)
“sea view”(71 reviews)
“taxi stand”(25 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (1,160)
There are newer reviews for Serenity Resort & Residences Phuket
See the most recent reviews
Filter reviews
911 results
Traveller rating
562
246
61
25
17
Traveller type
Time of year
LanguageEnglish
More languages
562
246
61
25
17
Show reviews that mention
All reviewspenthouse suitesea viewtaxi standpool residenceour honeymoonliving roomprivate poollow tidefully equipped kitchenpatong beachfree upgradef bamazing hotelthe hotel offersdvd playersun loungerstaxi service
FilterEnglish
Updating list...
551 - 555 of 911 reviews
Reviewed January 27, 2013

Having seen the excellent reviews already on Tripadvisor, my wife and I along with her parents, were certainly not disappointed with the great service, the excellent price and the genuine friendly and helpful staff who worked at and managed the hotel. The pool is beautiful...More

2  Thank Alec H
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded January 31, 2013

Dear Alec, Than you very much for your review and we are pleased to hear that you enjoyed your time at Serenity Phuket. I will certainly pass on your compliments to our team. With kind regards, Urs - General Manager

Reviewed January 25, 2013 via mobile

Stayed for a week with my son And husband in a two bedroom apartment. Loved the view and big baths, 2 in all. There is a great little deli across the street and we ate in a couple of times. With all the lovely porcelain...More

Thank Kiaola
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded February 7, 2013

Thank you very much for your review and we look forward to welcoming you back again in June! Sincerely, Urs - General Manager

Reviewed January 25, 2013 via mobile

Room-we had a 2 room Grand Seawiev suite. When we checked in we got a room with a wiew towards public toilets by the pool, not exactly seawiev! We changed room after one night. Now we get a room at third floor, with great wiew...More

1  Thank Anna68Sweden
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded January 31, 2013

Dear Anna, Thank you very much for your review. I am glad to hear that our team was able to change your suite to a different location after one night stay so that you could fully enjoy your stay with us. As you point out...More

Reviewed January 24, 2013 via mobile

Sounded really nice on the website. Check-in was very efficient but room was dark and dingy with a tiny small side balcony, totally lacking the promised sea view. The room could have benefitted from a bit more maintenance and cleaning. Lovely pool area and restaurant...More

1  Thank David C
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded January 31, 2013

Dear David, Thank you very much for your review. You stayed in one of our standard serenity rooms and those do not have a sea view. We do not advertise any sea view for our standard rooms and the fact that they are smaller and...More

Reviewed January 23, 2013

For the second week of our honeymoon we stayed here after a week in Patong Beach. At first we were blown away by the grandeur of the room, and the pool right next to the beach was beautiful. The worst thing we found about the...More

2  Thank ArmyAimz
Response from Urs A, General Manager at Serenity Resort & Residences PhuketResponded January 31, 2013

Thank you very much for your review. We have well noted your comments about some aspects of our services and i will certainly discuss these with our team members. The location of the resort on the quiet side of Phuket island and there are just...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$50 - US$234 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Rawai
#3 Family Hotel in Rawai
#4 Top resorts Hotel in Rawai
#5 On the Beach Hotel in Rawai
#6 Luxury Hotel in Rawai
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$50 - US$234 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Rawai
#3 Family Hotel in Rawai
#4 Top resorts Hotel in Rawai
#5 On the Beach Hotel in Rawai
#6 Luxury Hotel in Rawai
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1297)
Room & Suite (552)
Pool & Beach (227)
Dining (171)
Amenities (15)
Family and Play Areas (3)
Questions & Answers
Ask a question
Emmaleenleeds
February 7, 2018|
AnswerShow all 2 answers
Response from Urs | Property representative |
Dear Emma, we go to Nai Harn beach 4 times per week at 10.00h and back from there at 16.30h. We also go to Patong Beach 3 times per week at 17.00 and back at 21.45. We do not go to Phuket town with the free shuttle. Regards... More
0
Votes
Liz L
February 1, 2018|
AnswerShow all 2 answers
Response from Urs A | Property representative |
Dear Liz, you can walk on the beach during low tide but the water level of the sea is very low at low tide so the sea bed is exposed.. Water is not dangerous or contaminated. Its just the nature of the beach all over the... More
0
Votes
B311y
January 22, 2018|
AnswerShow all 4 answers
Response from kushy77 | Property representative |
Of course not! We have lots of friends groups arrive!
1
Vote
Room Tips
"The family suite rooms are the only ones next to the sea"
Read review
"Pool residence is perfect"
Read review
"We had a garden serenity suite which was lovely. The seaview suite would be very nice."
Read review
"Be specific about what you want. They have a lot of different types of rooms for different party needs."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing