Second time here with very warm welcome ! Thank you Front Desk K.Aof who checked me in with a lovely room. Even though I came to check in on the rush hour. He can handle everything so smooth. Such a professional staff. I’m so impressed with his service mind. Thank you!
the hotel and location is nearby to mall. 10 minutes to attraction. Room service would need some improving as waiting time can be long during rush hour Loved the saltwater infinity pool and view from it
Modern building style hotel in heart of Rayong city. Let me start with - scariest parking lot and recommend only expert drivers to go for hotel parking. Be prepared!!! It will test your parking skills. Check in was quick n smooth. We had booked 1 bedroom which is spacious and modern for 2. All amenities available. Smoking rooms not available. House keeping and Room service incl food was good. Breakfast is on 5th floor , avoid peak time. During weekends they serve till 1100hrs. 1-2 Indian items also available. Pool is on rooftop. Beach is 15-20 min away from the hotel. Hotel is next to mall so entry n shopping all near by. Good hotel in town.
This is my third stay at this hotel. Overall it is very high quality, the staff are courteous and friendly and the rooms are large and spotlessly clean and look new. Breakfast has a good range and is what is to be expected from a hotel. I stayed in a suite which had a large lounge room as well as a separate bedroom, it was a truly excellent room and I highly encourage an upgrade if you are staying for more than a couple of days. The location is next to a shopping center but otherwise there is nothing else worthwhile within walking distance other than a small night market. While Rayong isn’t exactly a tourist destination the lack of things to do close by after work means that without transport you will be at a bit of a loss. The shopping centre should provide everything you need though. The upper level restaurant on site is very average, I would recommend eating elsewhere. Other than that recommend this hotel for the excellent staff and cleanliness. I will definitely be returning.…
Nice hotel but the location is very poor within the city, only bonus is that the hotel is next to a mall. Not a holiday hotel, more for workers to accommodate at for local business. Breakfast ok with a good selection but a less than average quality of food. Local workers at breakfast wearing overalls for oil and gas which is a hygiene issue in a food environment because of the oils, chemicals and greases on the overalls so I wasn't happy that the staff allowed this. Rooms are nice and freshly decorated and clean. Pool ok. Top floor bar overpriced at 200 baht for a small beer plus service charge and tax. So all in all I wouldn't recommend this hotel for families but for local work only.
Just one night stay in Rayong. Fresh and new looking building and room. Room was spacious and clean, maybe still too cold after switching air con off but duvet help me during the night. Got the room with sea 🌊 view in distance and really happy with great 👍 breakfast 🍳, really enjoyed and recommended
I'd booked a Suite for 3 nights stay at this hotel. I'm an IHG member for long time and have confidence in their hotels mostly. The reason that I booked their Suite is because of the availability of their Club lounge. According to what they described at their website even by the time I'm now writing, it's mentioned that suite privileges include complimentary evening cocktails(17:30-19:30), afternoon tea (14:00-17:00), daily breakfast (6:00-10:30), all day refreshments & non-alcoholic beverages...etc. However, I'm surprised to find out that their club lounge at 27/F was closed when we went there on the 1st day. After checking with the Front Office staff, I'm then told that it's actually closed and Alcoholic beverages could be served at Elementi Restaurant on 30/F. Well, I then went up there again, but the waitress there demonstrated that we're not welcoming guests. Anyway, the photos attached show what kind off food we're served, not to mention the drinks. A child (probably, she's a child of someone working there) is lying, playing & slippers even put on the sofa nearby. Isn't it really a properly run IHG hotel's restaurant? Originally, I'd a plan to have dinner there. Of course, I won't visit there again. By the time we wanted to sleep, its' then discovered that the bed sheet was terribly dirty (at least the dark color marks demonstrated it). Please refer to the photos. Is the housekeeping staff blind? Anyway, it's too late to discover. Too bad! Another hygiene problem is a number of people didn't wear face marks and not using plastic gloves provided by hotel to pick the food during breakfast buffet (not complimentary, I paid extra). Even in the other common areas, people not wearing masks aren't unusual, but no staff will take care of it. I'd raised this issue to their Director of HR on the 2nd day, but situation was the same throughout my 4 days stay. Absolutely, it's a mis-selling case. Don't know whether it's intentional or not. Anyway, what a disappointed stay from whatever angle. How come?!…
I spent the weekend at this hotel. The room was clean, the staff courteous, the hotel bar & restaurants were very expensive for the area, the location was poor, parkng a nghtmare, and the swimmng pool was exceptionally small with a distinct smell from factories in the area. On one of my nights, the fire alarm in my room went off and woke me up, the front desk indicated they would send a technician and when none had arrived after 10 minutes, the front desk indicates all clear without inspecting the room or offering an apology. Very disappointing. This happened again but this time in another room.
We really enjoyed staying here for our holiday. We booked the room with high floor and sea view. The room was roomy and really cozy in room. Breakfast was kind of great. Moreover, Khun Nan, Front Desk, checked in us and provided all information very well. She was so nice and helpful. We will look forward to visiting this hotel for sure!
Impressive with every points at this hotel. - Efficiency and informative check in process. Staffs are kind and well supportive - New, spacious, elegant and modern room - I do really love the room! - Gym with 270 degree sea view and rooftop swimming pool