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Holiday Inn & Suites Rayong City Centre, an IHG Hotel

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554 / 5 Sukhumvit Road, Tumbol Noen Pra, Amphur Muang Tumbol Noen Pra, Amphur Muang, Rayong 21000 Thailand
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Traveller (313)
Room & Suite (129)
Dining (86)

About

#2 of 105 hotels in Rayong
Location
Cleanliness
Service
Value
Holiday Inn & Suites Rayong City Centre, the first and only international branded hotel in Rayong city offers fresh & comfortable 288 guest rooms including: Superior Room, Deluxe Sea View Room, One Bedroom Suite, One Bedroom Club Corner Suite and Two Bedroom Suite in modern style with our signature 'Soft & Firm' pillows. The hotel is located in the heart of Rayong, adjacent to Passione Shopping Destination and within close proximity to Rayong's favourite attractions such as Yomjinda Old Town, Saengchan Beach, Wat Lahan Rai Temple and many night life entertainment hot spots. The renowned Samed Island is just 20 kms from the hotel. U-Tapao International Airport with great connectivity within Asia and worldwide destinations is just 33 kms away or a 30 minutes drive from the hotel. Dining options range from authentic Thai to International cuisine, conveniently available within our hotel restaurant outlets, including CU Lounge & Bar, The Brasserie Global Dining and 'Elementi Rooftop Gri
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Golf course
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Wine / champagne
Poolside bar
Rooftop bar
Children's television networks
Kids pool
Highchairs available
Airport transportation
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Room service
Telephone
Wardrobe / wardrobe
Clothes rack
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Hair dryer
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Room types
Mountain view
Ocean view
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Modern
Languages Spoken
English, French, Chinese, German and 4 more

Location

40Car recommended
Grade: 40 out of 100
23Restaurantswithin 1 km
2Attractionswithin 1 km
138Reviews5Q+A17Room tips
Traveller rating
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Fondness wrote a review Dec. 2022
2 contributions
Second time here with very warm welcome ! Thank you Front Desk K.Aof who checked me in with a lovely room. Even though I came to check in on the rush hour. He can handle everything so smooth. Such a professional staff. I’m so impressed with his service mind. Thank you!
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Isabelle wrote a review Dec. 2022
Kuala Lumpur, Malaysia8 contributions3 helpful votes
the hotel and location is nearby to mall. 10 minutes to attraction. Room service would need some improving as waiting time can be long during rush hour Loved the saltwater infinity pool and view from it
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Ta8 wrote a review Dec. 2022
Bangkok, Thailand606 contributions138 helpful votes
+1
Modern building style hotel in heart of Rayong city. Let me start with - scariest parking lot and recommend only expert drivers to go for hotel parking. Be prepared!!! It will test your parking skills. Check in was quick n smooth. We had booked 1 bedroom which is spacious and modern for 2. All amenities available. Smoking rooms not available. House keeping and Room service incl food was good. Breakfast is on 5th floor , avoid peak time. During weekends they serve till 1100hrs. 1-2 Indian items also available. Pool is on rooftop. Beach is 15-20 min away from the hotel. Hotel is next to mall so entry n shopping all near by. Good hotel in town.
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BBFromPerth wrote a review Nov. 2022
Perth, Australia107 contributions71 helpful votes
+1
This is my third stay at this hotel. Overall it is very high quality, the staff are courteous and friendly and the rooms are large and spotlessly clean and look new. Breakfast has a good range and is what is to be expected from a hotel. I stayed in a suite which had a large lounge room as well as a separate bedroom, it was a truly excellent room and I highly encourage an upgrade if you are staying for more than a couple of days. The location is next to a shopping center but otherwise there is nothing else worthwhile within walking distance other than a small night market. While Rayong isn’t exactly a tourist destination the lack of things to do close by after work means that without transport you will be at a bit of a loss. The shopping centre should provide everything you need though. The upper level restaurant on site is very average, I would recommend eating elsewhere. Other than that recommend this hotel for the excellent staff and cleanliness. I will definitely be returning.…
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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richard o wrote a review Nov. 2022
Nottingham, United Kingdom393 contributions236 helpful votes
Nice hotel but the location is very poor within the city, only bonus is that the hotel is next to a mall. Not a holiday hotel, more for workers to accommodate at for local business. Breakfast ok with a good selection but a less than average quality of food. Local workers at breakfast wearing overalls for oil and gas which is a hygiene issue in a food environment because of the oils, chemicals and greases on the overalls so I wasn't happy that the staff allowed this. Rooms are nice and freshly decorated and clean. Pool ok. Top floor bar overpriced at 200 baht for a small beer plus service charge and tax. So all in all I wouldn't recommend this hotel for families but for local work only.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rajan Krishnan, Marketing at Holiday Inn & Suites Rayong City Centre, an IHG Hotel
Responded Nov. 9, 2022
Hello Richard, Thank you for your recent stay and feedback. We have taken note of your valuable comments and would be working with our team to resolve the same. We sincerely hope you will come back to stay with us and have a better experience. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Soko37 wrote a review Aug. 2022
Prague, Czech Republic4066 contributions1147 helpful votes
+1
Just one night stay in Rayong. Fresh and new looking building and room. Room was spacious and clean, maybe still too cold after switching air con off but duvet help me during the night. Got the room with sea 🌊 view in distance and really happy with great πŸ‘ breakfast 🍳, really enjoyed and recommended
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Date of stay: August 2022Trip type: Travelled on business
Room Tip: Ask for sea view room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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CChanHK wrote a review Jun. 2022
Hong Kong395 contributions192 helpful votes
+1
I'd booked a Suite for 3 nights stay at this hotel. I'm an IHG member for long time and have confidence in their hotels mostly. The reason that I booked their Suite is because of the availability of their Club lounge. According to what they described at their website even by the time I'm now writing, it's mentioned that suite privileges include complimentary evening cocktails(17:30-19:30), afternoon tea (14:00-17:00), daily breakfast (6:00-10:30), all day refreshments & non-alcoholic beverages...etc. However, I'm surprised to find out that their club lounge at 27/F was closed when we went there on the 1st day. After checking with the Front Office staff, I'm then told that it's actually closed and Alcoholic beverages could be served at Elementi Restaurant on 30/F. Well, I then went up there again, but the waitress there demonstrated that we're not welcoming guests. Anyway, the photos attached show what kind off food we're served, not to mention the drinks. A child (probably, she's a child of someone working there) is lying, playing & slippers even put on the sofa nearby. Isn't it really a properly run IHG hotel's restaurant? Originally, I'd a plan to have dinner there. Of course, I won't visit there again. By the time we wanted to sleep, its' then discovered that the bed sheet was terribly dirty (at least the dark color marks demonstrated it). Please refer to the photos. Is the housekeeping staff blind? Anyway, it's too late to discover. Too bad! Another hygiene problem is a number of people didn't wear face marks and not using plastic gloves provided by hotel to pick the food during breakfast buffet (not complimentary, I paid extra). Even in the other common areas, people not wearing masks aren't unusual, but no staff will take care of it. I'd raised this issue to their Director of HR on the 2nd day, but situation was the same throughout my 4 days stay. Absolutely, it's a mis-selling case. Don't know whether it's intentional or not. Anyway, what a disappointed stay from whatever angle. How come?!…
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Date of stay: June 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rajan Krishnan, Marketing at Holiday Inn & Suites Rayong City Centre, an IHG Hotel
Responded Aug. 16, 2022
Dear K. Chan, Thank you for your feedback which is important for us. We would like to apologise for the discomfort and overall dissonance that you experienced during your stay. We have taken note of your comments and have already spoken to the concerned colleagues and initiated steps to avoid a repeat. We take our guest safety and overall cleanliness and hygiene very seriously and retrained the team on these aspects. We would like to reassure you that we value your comments and have put measures in place to ensure that all our guests are able to enjoy a safe and comfortable stay with us. We look forward to another opportunity to be of service to you and give you a better and positive experience. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peter C wrote a review Jun. 2022
Kyiv, Ukraine15 contributions13 helpful votes
I spent the weekend at this hotel. The room was clean, the staff courteous, the hotel bar & restaurants were very expensive for the area, the location was poor, parkng a nghtmare, and the swimmng pool was exceptionally small with a distinct smell from factories in the area. On one of my nights, the fire alarm in my room went off and woke me up, the front desk indicated they would send a technician and when none had arrived after 10 minutes, the front desk indicates all clear without inspecting the room or offering an apology. Very disappointing. This happened again but this time in another room.
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Date of stay: June 2022
Value
Cleanliness
Service
Room Tip: Avoid ths hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rajan Krishnan, Marketing at Holiday Inn & Suites Rayong City Centre, an IHG Hotel
Responded Aug. 16, 2022
Dear K. Peter, We are sorry to hear about your experience at our hotel and would like to apologise for the inconvenience caused. We have spoken to the Front office colleagues and have put in place actions to ensure that this situation is not repeated. Our sincere apologies once again to you and we look forward to welcoming you back to allow us to help you experience the enhanced levels of service we are known for. Best regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pattharawat W wrote a review May 2022
3 contributions
We really enjoyed staying here for our holiday. We booked the room with high floor and sea view. The room was roomy and really cozy in room. Breakfast was kind of great. Moreover, Khun Nan, Front Desk, checked in us and provided all information very well. She was so nice and helpful. We will look forward to visiting this hotel for sure!
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Date of stay: April 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rajan Krishnan, Marketing at Holiday Inn & Suites Rayong City Centre, an IHG Hotel
Responded Aug. 16, 2022
Thank you for your feedback and we look forward to welcoming you back soon!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Opas J wrote a review Feb. 2022
Bangkok, Thailand38 contributions17 helpful votes
+1
Impressive with every points at this hotel. - Efficiency and informative check in process. Staffs are kind and well supportive - New, spacious, elegant and modern room - I do really love the room! - Gym with 270 degree sea view and rooftop swimming pool
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Date of stay: February 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Rajan Krishnan, Marketing at Holiday Inn & Suites Rayong City Centre, an IHG Hotel
Responded Aug. 16, 2022
Thank you for your review and we are glad that you enjoyed your stay. We look forward to welcoming you back soon!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$60 - US$76 (Based on Average Rates for a Standard Room)
LOCATION
ThailandRayong ProvinceRayong
NUMBER OF ROOMS
288
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Holiday Inn & Suites Rayong City Centre, an IHG Hotel - UPDATED Prices, Reviews & Photos (Thailand) - Tripadvisor

Frequently Asked Questions about Holiday Inn & Suites Rayong City Centre, an IHG Hotel
Which popular attractions are close to Holiday Inn & Suites Rayong City Centre, an IHG Hotel?
Nearby attractions include Passione Shopping Destination (0.1 km) and Strawberry Town (0.7 km).
What are some of the property amenities at Holiday Inn & Suites Rayong City Centre, an IHG Hotel?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Holiday Inn & Suites Rayong City Centre, an IHG Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Holiday Inn & Suites Rayong City Centre, an IHG Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn & Suites Rayong City Centre, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn & Suites Rayong City Centre, an IHG Hotel?
Conveniently located restaurants include California Steak Restaurant, Cafe Kantary Rayong, and Elementi Rooftop Grill & Bar.
Are there opportunities to exercise at Holiday Inn & Suites Rayong City Centre, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Holiday Inn & Suites Rayong City Centre, an IHG Hotel have airport transportation?
Yes, Holiday Inn & Suites Rayong City Centre, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn & Suites Rayong City Centre, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Holiday Inn & Suites Rayong City Centre, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Holiday Inn & Suites Rayong City Centre, an IHG Hotel?
The staff speaks multiple languages, including English, French, German, Chinese, Hindi, Thai, and Tamil.