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Definitely not a 5 star hotel. We waited 1 hour to check in, there were 25 guests waiting around the reception and only 2 staff members. Only after finding a manager and checking-in in the back office did we get a room key. No help...More
I have just checked in, I had paid complete pension, but when I arrived at 10:30 pm, the reception informed me that the restaurant is already closed at 10:00 pm and I have to order through room service with extra charge, that was the beginning,...More
Nothing special in this hotel except the food and it s near the port and some shops.The room service is very slow. I ask to clean the room so they just take the old towel and they didn t replace them so when i came...More
I'm not satsifeid, and i'll never go back there, poor service, and we had to pay for the water which is supposed to be free in half pension ..., it is not a 5 stars Hotel, next time i will go to another hotel where...More
Thank Mounir K
Response from Adel b, General Manager at Hotel Laico HammametResponded 27 June 2017
dear guest :
regarding your refusal of paying the cost of one bottle of water, i have personally met you in the reception lobby and have explained to you that the cost of the bottle of water is not included in the half board package...More
The hotel is situated on the shores of Mediterranean, the place is serene and offers many tourist activities like boating, speed boat, skating, etc, this area most hotels are located here, the security is good, when visiting carry your own body lotion, they don't provide...More
1 Thank Robinson J
Response from Adel b, General Manager at Hotel Laico HammametResponded 7 June 2017
All the laico team and I would thank you for sharing your experience further to your stay within our property.
I took note of your comments with particular attention, especially regarding the the missing of the body lotion and ask you to accept...More