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Mercure Grand Jebel Hafeet Al Ain

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Mercure Grand Jebel Hafeet Al Ain
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856 Reviews from our TripAdvisor Community

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Showing 711: English reviews
1 review
Reviewed today NEW

All in all a great experience in all the 4 rooms we booked. Special mention for Mr. Mubarak Ali, Timothy & Lamiya who were very very nice and made the stay very comfortable. The only one complaint was that the pool water was very very cold and the children could not use it. When i asked about the temp of... More 

Helpful?
Thank Pranav N
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed yesterday NEW via mobile

So what's good about the place: Location is amazing as it sits near the top of Jabel Hafeet and the views are great, especially the sunset. Activities and plenty of them from water slides to crazy golf to an indoor squash court. You can easily spend a week here and not leave the hotel, alas there is a but (later... More 

Helpful?
Thank Squk
1 review
Reviewed yesterday NEW

It was really good enjoyed the service and hospitality had a fun day in the pool and playing golf. The best part was the surprise Chocolate mousse cake for my sisters birthday .Over all had a good fun filled family time. Can't wait to go again.

Helpful?
Thank Aryan M
1 review
Reviewed 6 days ago NEW via mobile

It's a fun place to be for happy hour or an early dinner. Great staff, friendly hostess and excellent food & beverages. Am loving so the view and place. I spent nice time after long time. Eager to come again. Regards Wasim

Helpful?
Thank wasim13
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr Wasim, Thank you so much for your wonderful comments! I’m pleased to hear that you had a great experience with our hotel and enjoyed your stay. We are looking forward to welcoming you back hopefully soon!. Yours sincerely More 

1 review
Reviewed 6 days ago NEW

Poolbar&Restaurant is good.very nice experince in evening spend in open air ,Great staff that know the true value of customer service special mention for reception and the restaurant first class service, the evening menu was varied and the food exceptional.appereciate to Restaurant asst.Manager.

Helpful?
Thank shahul h
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest, I am very happy to hear your stay was an exquisite one! My team will be pleased to know that we made an unforgettable stay especially, thank you for recognizing our team members who are providing with exceptional service the Reception and Restaurant Team I trust you have an enjoyable one for a reminder of your stay. Yours... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

This hotel is located up a mountain road in Al Ain. It's absolutely a great hotel to visit. Several restaurants, a pool, and a great view overlooking Al Ain make this a special place especially after the sun goes down. All of the staff was really kind and we were upgraded to a room overlooking the city at no charge... More 

Helpful?
1 Thank Ron R
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest, We are delighted to learn that you had a wonderful stay with us at Mercure Grand Jebel Hafeet Al Ain. I was pleased to hear that you had an excellent stay and that the staff had ensured that you were well looked after and had an unforgettable stay. Furthermore, it was lovely to read that you had enjoyed... More 

Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

we were visited mercure on Saturday, it was amazing experience for all my family and me. breath taking views no any ware in UAE. we had lunch in Le Belvedere Restaurant and all the junior staff were friendly and well caring on us specially Katkat. i want to thank her, for service she has given to us. i was really... More 

Helpful?
1 Thank DanialCraig
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest, We very much appreciate your comments regarding your amazing stay at the Mercure Grand Jebel Hafeet Al Ain. I was pleased to hear that you had an excellent stay and that the staff had ensured that you were well looked after and had an unforgettable stay, Kindly be assured that I will personally extend your message to Ms.... More 

Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago via mobile

Great hotel at a great location with fantastic views of Al Ain. The biker group I was with had an excellent buffet dinner and a great night in the night club which I think was called the Lawrence Bar and restaurant. This included a disco and Arabic cabaret with a belly dancer. In short an enjoyable stay.

Helpful?
1 Thank Charles S
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Mr Charles, It always delights us when guests leave with a good experience of their stay with us here at the Mercure Grand Jebel Hafeet Al Ain. It is always a pleasure to receive positive feedback. We are glad that you like the dinner buffet and you enjoyed your night at Lawrence's bar. Thank you again for sharing your... More 

Bilbao, Spain
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

I have spent more than 2 weeks in this hotel and i am staying one more because of work. Perfect place to relax after a long working day, it is a very quiet hotel with a nice view on Jebel Hafeet. I am delighted with the wonderfull staff working here, they are all very kind and willing to help. The... More 

Helpful?
1 Thank ldemiguel2000
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest, I am very happy to hear your stay was an exquisite one! Thank you for your wonderful review and recommendation. My team will be pleased to know that we made an unforgettable stay for you, hoping to assist you again in the near future. Kindly be assured that I will personally extend your message to Mr. Rana your... More 

Level Contributor
5 reviews
3 hotel reviews
Reviewed 1 week ago via mobile

I was in Mercure grand hotel Alain with my friends and family and I want to thanks all the service staff coz they are very nice and friendly because we eat in pool restaurant and after that we move for shisha in AlKhayam and we meet Mr. Yousef as he welcome us and sure we will came back.

Helpful?
Thank Mohamed A
Sushant N, General Manager at Mercure Grand Jebel Hafeet Al Ain, responded to this review

Dear Guest, We are delighted to hear that you had a wonderful stay with us at the Mercure Grand Jebel Hafeet Al Ain. I’m pleased to hear you are having a wonderful time with our hotel and thank you for recognising our team members who are providing with exceptional service. assured your comments will be conveyed to the staff concerned... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Mercure Grand Jebel Hafeet with 124 rooms is a unique mountain oasis resort, located at 915 m on Hafeet Mountain, just a 2hr drive from Abu Dhabi and Dubai. With refined authentic architecture reflecting the magic atmosphere of the region, the hotel offers 2 restaurants, a coffee shop and a bar with breathtaking views of the city. There are also various meeting facilities and recreational activities available such as a health club, 3 swimming pools with water slides, mini golf and a kids playground. ... more   less 

Additional Information about Mercure Grand Jebel Hafeet Al Ain

Address: Jebel Hafeet Truck Rd | PO Box 24476, Al Ain 0, United Arab Emirates
Region: United Arab Emirates > Emirate of Abu Dhabi > Al Ain
Price Range: $133 - $327 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Grand Jebel Hafeet Al Ain 4*
Number of rooms: 124
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Expedia, Hotels.com, Priceline, Travelocity, HotelTravel.com and ACCOR so you can book your Mercure Grand Jebel Hafeet Al Ain reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
Mercure Al Ain
Accor Al Ain
Mercure Grand Jebel Hafeet Al Ain Emirate Of Abu Dhabi
Hotel Style:
#7 Luxury Hotel in Al Ain
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Grand Jebel Hafeet Al Ain staff and other travellers.
6 questions
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Questions? Get answers from Mercure Grand Jebel Hafeet Al Ain staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“take the mountain view rooms.”
 of 5 bubbles 509aryanm, 3 Dec 2016 | Read review
“Best view with nature”
 of 5 bubbles DanialCraig, 27 Nov 2016 | Read review
“Try to take a room on the corner...bigger”
 of 5 bubbles 942mladenb, 18 Nov 2016 | Read review
“Delux rooms are better”
 of 5 bubbles Shamwarie, 31 Oct 2016 | Read review
“Room with Pool View”
 of 5 bubbles PallaviPSharma, 2 Oct 2016 | Read review
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