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Doubletree by Hilton Ras Al Khaimah

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Traveller (465)
Room & Suite (119)
Pool & Beach (62)
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Overview
  • Excellent57%
  • Very good32%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“rooftop pool”(24 reviews)
“treetop bar”(6 reviews)
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
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Offers from Doubletree by Hilton Ras Al Khaimah
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Offers from Doubletree by Hilton Ras Al Khaimah
Special Offer: Plan Ahead and Save
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (946)
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All reviewsrooftop pooldoubletree by hiltontreetop barpodium restaurantdouble treemarjan islandfree shuttledubai mallsmall poolhalf marathonjunior suiterooms are largeal khaimamanar mallrestaurant staffbuffet dinnerresort and spa
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91 - 95 of 570 reviews
Reviewed 15 June 2017

We arrrived after 6 hours flight and one and a half hour transfer from dubai airport to the hotel in Ras Al Khaimah. The check in procedere was very quick an proffesionel.Any guest got an cookie from the kindly staff.This was the first good impression...More

Review collected in partnership with DoubleTree by Hilton
Thank martin_busemann
Response from Nayla C, General Manager at Doubletree by Hilton Ras Al KhaimahResponded 16 June 2017

Dear martin_busemann, We would love to thank you for staying at our DoubleTree by Hilton property in Ras Al Khaimah! We are very glad to know that the check-in procedure was fast, the hotel staff was very professional, and that you loved the cookie that...More

Reviewed 7 June 2017

The Hotel is located close to main attractions. The Staff is very professional and very helpful. The breakfast is area and the food were excellent. The Gym and the Pool were above expectations. However, the hotel rooms housekeeping is much below expectation. Additionally, finding a...More

Thank Faisal A
Response from Nayla C, General Manager at Doubletree by Hilton Ras Al KhaimahResponded 8 June 2017

Dear Faisal A, Thank you very much for the incredible review about your stay here. We always appreciate the wonderful feedback that our guest provide us with their stay. We are truly sorry to hear that the housekeeping had not met your expectations and we...More

Reviewed 6 June 2017

Location served perfectly the purpose of my trip, food is great and staff very professional. Location very easy to be found by any map app and we'll connected to all major directions. Too floor bar with excellent, efficient and very friendly barman. In general all...More

Review collected in partnership with DoubleTree by Hilton
Thank diegopiccoli2017
Response from Nayla C, General Manager at Doubletree by Hilton Ras Al KhaimahResponded 7 June 2017

Dear Diegopiccoli2017, Thank you very much for choosing to stay at the DoubleTree by Hilton in Ras Al Khaimah. We really appreciate the amazing feedback that you provided for our location. We enjoy knowing that the location is very easy to find with any GPS....More

Reviewed 3 June 2017 via mobile

Very hospitable crews and very friendly. Thank you Cza and Daisybel...had a wonderful stay at Doubletree because of people like you. Keep up the good work! Nice location as it is very near to mall and other establishments.More

Thank Charity D
Response from Nayla C, General Manager at Doubletree by Hilton Ras Al KhaimahResponded 4 June 2017

Dear Charity D, We really appreciate the incredible feedback that you provided for our staff being both friendly and very hospitable. It is always tremendous to hear that our staff are meeting the expectations that you expect when staying at our property. Thank you very...More

Reviewed 2 June 2017 via mobile

I stayed at the RAK Doubletree for 1 night with my wife whilst on business. I made a booking error and was very disappointed that 20 minutes after I made the error the hotel did not honour a request for a refund. I had accidentally...More

Thank Francis B
Response from Nayla C, General Manager at Doubletree by Hilton Ras Al KhaimahResponded 3 June 2017

Dear Francis B, We are very sorry for the inconvenience for the room booking. We will look for ways to improve the system to better fit the guests needs. We hope that this experience will not be a let down and that we will see...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$62 - US$129 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Ras Al Khaimah
#4 Spa Hotel in Ras Al Khaimah
#5 Luxury Hotel in Ras Al Khaimah
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$62 - US$129 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Ras Al Khaimah
#4 Spa Hotel in Ras Al Khaimah
#5 Luxury Hotel in Ras Al Khaimah
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (465)
Room & Suite (119)
Pool & Beach (62)
Dining (29)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
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moosaeb
19 March 2018|
Answer
Response from RiadJohn | Property representative |
Dear Moosaeb, Thank you for choosing to stay with us at the DoubleTree by Hilton. This would depend on the package that your booking currently has, if it is only upgrading the package the rate will be different. Since our... More
0
Votes
moosaeb
19 March 2018|
Answer
Response from RiadJohn | Property representative |
Dear Moosaeb, Thank you for choosing to stay with us at the DoubleTree by Hilton in Ras Al Khaimah. As for the email, if you go to our main website, which can be accessed through the TripAdvisor page, you will be able to... More
0
Votes
yhxiah
If you’re not happy with your stay, approach anyone from the team and we will make it right for you. This motto doesn’t apply at all in Double Tree by Hilton Ras Al Khaimah and Marjan. For the guest/S that are planning to stay in this property, be cautious enough as some of the property staffs are bunkers and crooks (they are also doubtful and not experienced enough with what they’re doing and designation.) Be sure not to encounter any issues as they are not capable in rectifying any situations; they’re not approachable, flexible and reliable with their words and not professional enough, in addition without any word of wisdom as well - this applies with any issues as a guest/S may encounter; especially when it comes to money matters. Hospitality should not be based all the time in revenue and how to get money from your guest/s especially without clear justification to the point that the property will charge the guest/S without proper investigation and communication and documentation. Hospitality should be like putting your shoes even just for sometime/s in your guest/s shoes and not to fool them with hidden charges. Sometimes the property staff needs to have the capability and ability of listening and understanding your guest/s before making any decisions; especially if you’re the person who’s empowered to make the decision. We’re on business trip just for a very short period of time and for the first time we have tried the property and the experience was way too far from what we have expected in the very beginning, we are so frustrated and not happy at all and will definitely our last stay and not recommendable as well based on what we have experienced. We understand that everyone may face different situations however, in any occasions the property can show the genuine hospitality. Giving alternative/s is one way of being hospitable instead of answering NO directly. Hospitality training is very important and should be applied to the following (Mercy - RESERVATION DEPT, Anthony and Prashanth - RECEPTIONIST, Bilal - NIGHT AUDITOR, Ruth - GUEST RELATIONS MANAGER) as it will definitely assist in delivering quality service with all your guest/S at the present and future guest/s. Hilton is known for its standard and the above experienced in someway jeopardised the brand reputation.
8 February 2018|
Answer
Response from RiadJohn | Property representative |
Dear Yhxiah, Thank you for the feedback and for choosing to stay with us at the DoubleTree by Hilton. We are sorry to hear that your stay did not go as expected. We understand that you are upset about the hospitality... More
0
Votes
Room Tips
"When staying here, call to be given slippers; they're only provided upon request."
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"Sea view is best, bottom floor"
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"mid range if on all inclusive"
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"Top floor rooms are better due to traffic sound."
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