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Mercure Hoi An Royal

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Mercure Hoi An Royal
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229 Reviews from our TripAdvisor Community

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Showing 157: English reviews
bangkok
Reviewed 4 days ago NEWvia mobile

We had a very enjoyable 2 night stay. The staff were all very friendly and helpful. The old city was a short taxi ride. The only problem we had was that the water pressure was poor and therefore there were problems with having showers. One more thing was the morning bike ride. Great fun indeed.

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Helpful?
1Thank Hem3061
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear Hem3061, Thank you for staying with Mercure Hoi An during your recent visit to Hoi An. I am glad to know you have enjoyed our services and morning bicycle tour. and thank you for the comment about the water issues, I will take an action on this. Best Regards Masayuki Kobayashi

Herefordshire, United Kingdom
Reviewed 1 week ago via mobile

Here only for a couple of days, lovely hotel. Upgraded to balcony over looking the pool. Bathroom not the best, water went cold when running bath, shower inside bath not the best bath. Apart from that superb looking and good value for money. A long walk thou to the old town or night market. Would recommend hiring a bike. Breakfast...

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Helpful?
Thank FionaFletcher
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear FionaFletcher, I would like to thank you for choosing our hotel as your accommodation choice during your recent visit to Hoi An. We are most concerned with the satisfaction of our guests and your feedback is of great value to us. We look forward welcoming you again. Best Regards Masayuki Kobayashi

Reviewed 2 weeks ago via mobile

It was a very lovely hotel, the pool and breakfast buffet was amazing. Hot water was a little off, only lasting about 2 minutes each shower then would then cold. It's about 2km out of the town centre and a few extra km from the beach but they do offer shuttle services. The location still was amazing as the local...

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Helpful?
1Thank erin s
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear erin s, Thank you for posting a review of your stay to Tripadvisor. It is glad to know that you enjoyed your stay with our hotel as well as local cuisine around our hotel. It would be nice to taking bicycle around this time of the year to discover the local culture in Hoi An. I look forward welcoming...

Perth, Western Australia, Australia
Reviewed 4 weeks ago via mobile

This hotel has loads of potential but is not taking advantage of it. We were 'upgraded' to a poolside suite. These appear to be older style and larger in area than the newer high rise block. The bathroom leaves a lot to be desired. Shower over bath is ideal for short ppl and sprays everywhere, including the window. Exhaust fan...

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Helpful?
1Thank Noel A
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear Noel A, Thank you for posting detailed comments. Your kind comments help us to review our facilities and services to improve further. A little effort makes big changes at end. We hope you had another chance visiting Hoi An and staying with us in near future. Best Regards Masayuki Kobayashi

New Delhi, India
Reviewed 16 January 2017

it is a best hotel to live like in a house. excellent services i like this hotel very much,i will visit soon again with my family and also recommend to my friends also.. good luck hotel for new changes also

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Helpful?
1Thank hamzarattu
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear hamzarattu, Thank you for kind comments. It is very glad to know that you feel our hotel as at home. We will keep improving our services to welcome your family and friends soon. Best Regards Masayuki Kobayashi

Hoi An, Vietnam
Reviewed 11 January 2017

Took the wife to the restaurant for a steak lunch yesterday and what a treat it was the service was excellent the steak cooked to perfection. The outdoor setting was a relaxing day after all the rain we've had sitting by the pool you can be sure I will be going back there again and again. Congratulations to the staff...

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Helpful?
2Thank rhettkwilson
San Francisco, California
Reviewed 9 January 2017 via mobile

The room is functional with 2 twin beds, desk and chair, 2 extra chairs, luggage rack, mini refrigerator and a wardrobe with safe. The shower over tub is not the greatest design with only 1/3 of a glass door and designed in such a way that water runs down the side of the tub to the floor. WiFi strength was...

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Helpful?
1Thank foodandwine28
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear foodandwine28, Your invaluable comments are very important to us to review our facilities and services especially our free shuttle bus service. For room facilities, we are on progress of checking the details of each rooms to improve further. We would like to have an opportunities to welcome you again. Best Regards Masayuki Kobayashi

Venice, Italy
Reviewed 8 January 2017

We booked the Mercure Hoian Royal from 26 dec 2016 till 01 jan 2017, direct in the official Accor Hotel site. Unfortunately from the first day we had unpleasend problems. We arrived in the Mercure Royal Hotel the 26 december and there was assigned the room 314; in the bathroom was present a strong smell of sewer gas from wastewater....

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Helpful?
Thank Cesare F
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear Cesare F, It is with sincere regret that we note your dissatisfaction with our facilities and services. I will take necessary measures to investigate the issue and finding the way to improve our facilities and services. This does not in any way reflect our usual level of service and we truly hope you will give us another chance to...

Elmira, New York
Reviewed 8 January 2017

Rooks are nice although our friends had to move due to a flood caused by their a/c unit. Customer service was good. Our room was noisy at night and in the AM due to street noise......plus barking dogs and crowing roosters!!

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Helpful?
Thank JohnandJaneS
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear JohnandJaneS, Thank you for posting your kind review of Mercure Hoi An Royal. I apologize some inconvenience during your stay, I hope it did not effected your entire experience staying in Hoi An. All of our staff will keep improving our service and look forward welcoming you again. Best Regards Masayuki Kobayashi

Savigny-le-Temple, France
Reviewed 6 January 2017 via mobile

We dont like so called tourist spots (agressive, international, standardized) and this hôtel is all the contrary. Minus : breakfast average, crowded with russian tourists, repair work being done next to our bedroom. Plus : PEOPLE : kind, amiable and always at your service. Free tour in the rye fields by bike in the morning, free bikes to enjoy beach...

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Helpful?
Thank Julien F
EdPo495, General Manager at Mercure Hoi An Royal, responded to this review

Dear Julien F, Thank you for posting your kind review on tripadvisor. It is glad to know you enjoyed your stay with us and our unique services of free morning bicycle tours. And it sounds nice traveling by local train in Vietnam. I hope entire your stay in Vietnam was very memorable experience. Best Regards Masayuki Kobayashi

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located a short drive from Danang International Airport, Mercure Hoi An Royal is ideally located between Hoi An Ancient Town and Cui Dai beach. It is only minutes away from Thu Bon River, the historic Japanese Covered Bridge, and the local markets and tailors of Hoi An. For a truly memorable experience in Central Vietnam, choose between a modern hotel room or a poolside suite and pamper yourself with the most comfortable accommodation in Hoi An. ... more   less 

Additional Information about Mercure Hoi An Royal

Address: 321 Cua Dai Street | Cam Chau, Hoi An 563834, Vietnam (Formerly Hoi An Pacific Hotel & Spa)
Region: Vietnam > Quang Nam Province > Hoi An
Price Range: $72 - $93 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hoi An Royal 4*
Number of rooms: 101
Reservation Options:
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Hotel Style:
#36 Luxury Hotel in Hoi An
#58 Spa Hotel in Hoi An
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Hoi An Royal staff and other travellers.
8 questions
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Brisbane, Australia
Geelong, Australia
Tathra, Australia
6 months ago
Bristol, United Kingdom
over a year ago

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Questions? Get answers from Mercure Hoi An Royal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Peaceful and enjoyable”
 of 5 bubbles rhettkwilson, 11 Jan 2017 | Read review
“Take advantage of the free bikes - in reasonable condition and the town is flat.”
 of 5 bubbles 29OAK, 26 Dec 2016 | Read review
“The higher the room the better, less street noise and chance of loud children or people using the pool”
 of 5 bubbles 810taylahb, 7 Dec 2016 | Read review
“Choose pool side room”
 of 5 bubbles Argyranthemum, 24 Nov 2016 | Read review
“Pool side is a little more expensive but worth it.”
  • A nice touch
 of 5 bubbles 412garrya, 29 Oct 2016 | Read review
5 of 5