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Gopatel Hotel

Traveller (164)
Room & Suite (48)
Traveller (164)
Room & Suite (48)
Dining (26)
Overview
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
3.5 Star accommodation
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Reviews(161)
Traveller rating
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bach n
10
Reviewed Aug. 27, 2018via mobile
I and my girlfriend have just stayed there in 3 nights. It is completely amazing hotel with nice staffs (they upgrade my booked room from standard to deluxe for free), good service and very comfortable room with a stunning view. Absolutely coming back here upon going Da Nang.
Date of stay: August 2018
Thank bach n
Response from Gopatel, Guest Relations Manager at Gopatel Hotel
Responded Aug. 29, 2018
Dear My Beloved Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. l'm Looking forward to seeing you again soon. Best Regards Guest Relation, Louie Phạm gsm@gopatel.com
sylinds
Rowville, Australia
5825
Reviewed Jul. 9, 2018via mobile
We arrived late and once we got to our room it was noisy. You could hear all the noise from other rooms and in the street.
Breakfast was aimed solely at the Vietnamese as the only food I could recognise was bread and eggs.
There is a lot of accommodation in the area and I would have not chosen to stay there if it wasn’t part of the tour.
Date of stay: July 2018
Thank sylinds
Response from Gopatel, Guest Relations Manager at Gopatel Hotel
Responded Jul. 12, 2018
Dear Mr/ Mrs Sylinds, Thank you very much for staying at Gopatel Hotel and thanks for posting a review. Firstly, We acknowledge your suggestions and we apologize for that. We hope that this is not a deterrent to return to Gopatel Hotel and we are looking forward to having another opportunity to welcoming you at our hotel. Have a blessed 2018 and we hope you will make a return visit to Danang some days in the future. Best Regards, Guest Service Lily Tieu (e) : gsm@gopatel.com
Sylvia S
Bali, Indonesia
10127
Reviewed Apr. 4, 2018
I booked this hotel through Booking.com for 7 nights, due to credit card is expired, I had put the credit card details which belongs to my husband, also I clearly mentioned and sent the email to reservation agent that I will be travelling with my husband to celebrate our anniversary. Few days after I booked the hotel through booking.com, I got notification they cant process my reservation and I had to contact the hotel. After I sent them an email, the reservation agent mentioned that they required my credit card details, I explained to them about the reason why I cant use my Credit card and I told them they can send me the credit card authorization form instead.

The reservation agent seems doesn't understand English and unfortunately, the reservation manager didn't even bother to take initiative to sort the problem. I got the email back which mentioned that they required our marriage certificate! Seriously? first time in my life to experience that Hotel refused to send the Credit card authorization form and instead, they asked about marriage certificate.

After contacting the booking.com customer service and informed them about the issues, my request to cancel this booking was granted without any cancellation fee!!
Date of stay: April 2018
1 Thank Sylvia S
Response from Gopatel, Guest Relations Manager at Gopatel Hotel
Responded Apr. 6, 2018
Dear Mr( Mrs) Sylvia S, Thank you for spending time on giving us a review. I am sorry that our establishment did not meet your expectations. On behalf of Guest Relation manager of Gopatel and Spa Hotel, I would like to sincerely apologize for the negative experience that you had on our Hotel. Having read your letter, I would like to explain a little bit about this situation. For the security reason of the credit card you provided, our bank requests that the card user must have the relationship with the card holder. And our staff required your Marriage Certificate in order to prove this credit card is valid and belongs to your family. That is secure confirm we are required with the Bank .That is also the reason why we have to demand customer sign on the receipt when customer check out. One again , Please accept our sincere apologies. Your complaint has inspired us to re-train the staffs. Now, all employees have been reminded that the appropriate procedure in this situation. Have a blesses 2018 and we do hope that we would have a chance to welcome you back to our Hotel with the best experience. Best Regards, Guest Relation Manager, Lily Tieu (e) : gsm@gopatel.com
TUYEN N
20
Reviewed Mar. 8, 2018
It's not like the photo, lot of high building nearby, cannot see the river nearby about 150m.
Menu with multi-cuisine but it's not really fresh, especially seafood.
By the way, in side of the center city, easy to find restaurant or something else.
Date of stay: October 2017
Thank TUYEN N
Response from Gopatel, Guest Relations Manager at Gopatel Hotel
Responded Mar. 8, 2018
Dear My Beloved Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. l'm Looking forward to seeing you again soon. Best Regards Guest Relation Manager, Lily Tieu (e) : gsm@gopatel.com
Sandra Marí M
101
Reviewed Mar. 8, 2018via mobile
We lost almost all our planned time in danang because of a very delayed airplane, but when we arrived at the hotel all our worries disappeared. It was clean and friendy, our room was great and i would have loved to stay there another night.
We didnt have time to do much in Danang, so cant tell if it is close to anything, but the pink cathedral is a 10 min walk and really pretty.
Date of stay: March 2018
Thank Sandra Marí M
Response from Gopatel, Guest Relations Manager at Gopatel Hotel
Responded Mar. 8, 2018
Dear Mr.Mickee! Thank you for choosing Gopatel Hotel during your four days of stay in Da Nang and for sharing with other travellers your kind opinion about our hotel location and facilities . It will be a pleasure to host you again in future. Best Regards, Guest Relation Manager, Lily Tieu (e) : gsm@gopatel.com
Previous
About
Description
Gopatel & Spa brings distinct European style, creating a dreamlike and gorgeous colour in the heart of the romantic city in Da Nang. GOPATEL is reappeared through the typical pattern as Jasna Gora monastery, More Brest fortress, the ancient Roman city. GOPATEL "Europe beauty in Asia." Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Breakfast included
Free Parking
Air Conditioning
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Refrigerator in room
Wheelchair Access
Hotel Style
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Hotel class
Hotel Style
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
84
Price range
US$31 - US$55 (Based on Average Rates for a Standard Room)
Location
Vietnam > Da Nang
Hotel class
Hotel Style
Spa
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Number of rooms
84
Price range
US$31 - US$55 (Based on Average Rates for a Standard Room)
Location
Vietnam > Da Nang
Photos
Traveller (164)
Room & Suite (48)
Dining (26)
Pool & Beach (10)
Business Centre & Event Rooms (1)
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Questions & Answers
Ask a question
Melody Y
December 16, 2015|
AnswerShow all 2 answers
Response from LaurenM261 | Reviewed this property |
It's a corner spa bath in the bathroom
0
Votes
LeahJane85
January 27, 2015|
Answer
Response from Lee-Anne L | Reviewed this property |
Yes it has a very modern n fast lift...
0
Votes
Room Tips
"choose highest floor, you can see the river"
tuyenn720
Mar. 8, 2018
Read review
"Ask for a higher floor room, with a view to the Dragon Bridge"
santIndia
Jan. 26, 2018
Read review
"for group traveller, I would suggest to choose the family room and try to have the room in the middle of..."
vand_w
Jan. 21, 2018
Read review
"Rooms facing Dragon bridge is awesome. Door way should have better lighting, too dim. Bath soap is too tiny."
sureen2013
Sep. 29, 2017
Read review
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