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DoubleTree by Hilton Hotel Buffalo - Amherst

Doubletree.comUS$135*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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DoubleTree by Hilton Hotel Buffalo - Amherst
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895 Reviews from our TripAdvisor Community

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Showing 894: English reviews
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Buffalo, New York
Reviewed 4 days ago NEW

Having a clean room is the most important thing to me. These rooms used to be very nice but this last stay was simply horrible. We had toothbrush splatter and trash under sink from previous guest. Complained and asked for remediation three times at the front desk and all were ignored. In fact, service got worse. Beds were very poorly...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank shakespearecow
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear shakespearecow, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes...

HOTEL’S FAVOURITE REVIEW
Reviewed 22 April 2017 via mobile

Close to the airport. Super clean room. Complimentary coffee was delicious. Walk next door to Santora's, the food was good, nice bar. Quick and easy drive to the airport. Easy mobile check in/ out and digital key.

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Helpful?
Thank Hilary L
About Hotel's Favourite Review
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear Hilary L, We are delighted that you enjoyed your stay with us while in the area. We are convenient to many area restaurants, and to the airport. We do hope to see you again, should your travels bring you back to the area. Regards,

Hillside, United States
Reviewed 6 days ago NEW

MONIQUE and Wendy, front desk representatives, are awesome, and compassionate. The ultimate professionals and troubleshooters, seek them out if you are having any problems at the hotel. Tiera and Sue, give you your meals as soon as they are ready. I hope to see you again, Ladies! Keep up the good work.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Lakesha S
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear Lakesha S, Thank you for taking the time to let us know about your recent stay. It is important for our Team Members to see that their hard work makes a difference and does not go without notice. Your review will be posted for the staff to see. Your thoughtful and kind remarks are greatly appreciated! Regards,

New York, United States
Reviewed 1 week ago NEWvia mobile

Stayed at the Double Tree for the weekend. Very close to UB. Checking was fast and reception was friendly. The room was nice, the beds were very comfortable. Each bed had 4 pillows of varying levels of firmness so it wasn't difficult finding the right one for me. Breakfast was quite good and service was pretty good considering how busy...

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Helpful?
Thank Eric R
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear Eric R Thank you for choosing to stay with us at the DoubleTree by Hilton I'm pleased to hear that you enjoyed our comfortable beds and pillows! Also, that you enjoyed breakfast and our Fitness Studio. We hope to see you again, should your travels bring you back to the area! Regards,

Richmond, Virginia
Reviewed 1 week ago NEWvia mobile

This is one of the best doubletrees we have stayed at! Excellent location to interstates, downtown and Niagara Falls! Nice facilities and a great staff. No coffee in the lobby, but if you are Hilton Honors they offer it on your designated floors right by the elevator (but only weekdays for some reason)!! Enjoy Buffalo!

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Helpful?
Thank jimingersoll
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear jimingersoll, What a compliment! One of the best DoubleTree's by Hilton! Looks like to you able to enjoy our easy access to Niagara Falls and downtown Buffalo! We hope to see you again, should your travels bring you back to the area. Regards,

East Amherst, United States
Reviewed 1 week ago

We had our bowling banquet held here everyone was so helpful and friendly! my husband and I decided to stay the night, the room was clean and fresh! We had a great time at the bar, in the room and at breakfast! The food was out of this world! All in all a fantastic experience!!!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 882annmarieg
Judy G, General Manager at DoubleTree by Hilton Hotel Buffalo - Amherst, responded to this review

Dear 882annmarieg Thank you for your review from your recent stay and banquet with us here at the DoubleTree by Hilton. I will be sure that your comments are posted for the staff to see! We look forward to hosting you and your group in the future! Regards,

Philadelphia, Pennsylvania
Reviewed 1 week ago

I'm a frequent visitor to this hotel. I've rarely been disappointed. It is well located adjacent to the University at Buffalo and other local services and attractions. The rooms are clean, comfortable, and quiet, and the staff is always friendly and helpful. I highly recommend this hotel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank GaryJastrzab
Upstate Ny
Reviewed 2 weeks ago

The staff was excellent. We would definitely stay again. Everything was very clean. The rooms were very quiet. Even though the hotel was sold out, with several large groups, we never heard any other guests when in our room. The beds were comfortable.

Review collected in partnership with DoubleTree by Hilton
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Thank UpstateNyTina
Buffalo, New York
Reviewed 2 weeks ago

Hotel was beautiful but room was dirty and workers weren't so helpful or caring . The bathroom was dirty bed had dirty sheets even after I asked for the room cleaned and new sheets . But the hotel design waS perfect

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank T8654DClauram
Chicago, Illinois
Reviewed 2 weeks ago

Bed was a 10+. Staff was superb Restaurant was excellent . I was traveling with 2 dogs & am handicapped. The entire staff was helpful. Doggie disposal bags were provided with lots of grassy area. Doubletree is the BEST.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Lynnay k

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel Buffalo - Amherst welcomes you with an innovative blend of contemporary design and traditional hospitality. Conveniently located just off I-290 in Amherst, NY, the hotel is between downtown Buffalo and beautiful Niagara Falls. Park your vehicle in the hotel parking lot and fly from our suburban, northeast Buffalo hotel, just 10 minutes from Buffalo International Airport. Drive less than one mile to the University of Buffalo North Campus (SUNY) and only minutes to shopping, dining, and entertainment. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Buffalo - Amherst

Address: 10 Flint Rd, Amherst, NY 14226-1047 (Formerly Hotel Indigo Buffalo Amherst)
Region: United States > New York > Amherst
Price Range: $171 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Buffalo - Amherst 3.5*
Number of rooms: 199
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Travelocity, Booking.com, Hotels.com, Expedia, Priceline, Hotwire, Cancelon, TripOnline SA, getaroom.com, HotelsClick, HotelQuickly and Hotel.de so you can book your DoubleTree by Hilton Hotel Buffalo - Amherst reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Indigo Amherst
Amherst Hotel Indigo
Hotel Style:
#4 Business Hotel in Amherst
#5 Family Hotel in Amherst
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Buffalo - Amherst staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel Buffalo - Amherst staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor was great.”
DennisPatrick28, 19 Feb 2017 | Read review
“look before accepting your room... We were in a rush or should not have kept our room.”
RaymondA722, 7 Feb 2017 | Read review
“Stay away from the Lobby if you want quiet”
163bobt, 5 Dec 2016 | Read review
“I use the Hilton Honors app on my phone and it lets you check in and choose your room from the app.”
Nw8517, 26 Oct 2016 | Read review
“It was quiet throughout the building, but we always request a room away from the elevators.”
B1676PFdanr, 17 Oct 2016 | Read review
5 of 5
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