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Extended Stay America - Buffalo - Amherst

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Traveller (24)
Room & Suite (24)
Dining (5)
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Overview
  • Excellent14%
  • Very good23%
  • Average22%
  • Poor13%
  • Terrible28%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2 Star Hotel
All hotel details
Additional information
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Offers from Extended Stay America - Buffalo - Amherst
Special Offer: Save up to 10% TODAY!
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Reviews (102)
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All reviewscooking utensilsdead end streetgreat water pressurequiet locationstayed here for one nightclean roomseasy accessshoppingbillshousekeeping
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Reviewed July 19, 2017

Terrible hotel and very rude staff. Manager is worst. We booked this hotel for kitchen facilities and we were provided with none. We booked 3 hotels with kids and elderly people and had to sleep overnight with no food becoz we were provided with no...More

Review collected in partnership with Extended Stay
Thank mohammedmE720LH
Response from 00esa, General Manager at Extended Stay America - Buffalo - AmherstResponded July 22, 2017

We sincerely apologize for the service issues you encountered and for the inconvenience it caused. I have shared your concerns with my entire team to make sure such mistakes are not repeated in the future. Please know kitchenware for your suite is available and kept...More

Reviewed July 17, 2017

I stay at a variety of hotels several times each year. For rooms in this price range, this hotel is not up to par. It has inferior accommodations and amenities. I should have done a better job of looking at the hotel details before I...More

Review collected in partnership with Extended Stay
Thank ERIC S
Response from 00esa, General Manager at Extended Stay America - Buffalo - AmherstResponded July 19, 2017

Eric, thank you for sharing your candid comments. Although you liked our helpful associates, we apologize that your stay was less than perfect. Your feedback is of utmost value to us, and we will use it to improve our facilities and service levels moving forward....More

Reviewed July 13, 2017

Was very disappointed in hotel all together for the amount of money charged this hotel could have been more modern, tidy, clean, no shampoo, not enough towels, toilet paper and toilet bowl was dirty inside. Yuck! Did complain and wanted another room but no rooms...More

Review collected in partnership with Extended Stay
2  Thank O5752HCshirleyh
Response from 00esa, General Manager at Extended Stay America - Buffalo - AmherstResponded July 14, 2017

Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. We are working with our Housekeeping team to reiterate the importance...More

Reviewed July 11, 2017

We have much worst experience in Extended stay Amherst and we escalated this to extended stay manager also. Issues faced : 1. As mentioned in the booking they are providing break fast for the customers whereas they didn't provided, when we try to discuss about...More

Review collected in partnership with Extended Stay
2  Thank anils397
Response from 00esa, General Manager at Extended Stay America - Buffalo - AmherstResponded July 15, 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

Reviewed July 4, 2017

I booked 2 rooms, however: * Thrash was not cleaned from previous occupant * Carpet was very dirty * No utensils in kitchen * No shampoo or soap in the bathroom * Nobody available to provide them, and I have to run to the reception...More

Review collected in partnership with Extended Stay
1  Thank Santosh Srirang... S
Response from 00esa, General Manager at Extended Stay America - Buffalo - AmherstResponded July 6, 2017

Thank you for your feedback. We were disappointed to read that we did not live up to our typical standards, and we are truly sorry your stay was anything less than exceptional. We are reviewing the situation as a training tool to improve our procedures...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
US$90 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$90 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (24)
Room & Suite (24)
Dining (5)
Questions & Answers
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Room Tips
"Ask to look at the room you will be given and check it out, especially this place in Amherst, NY!"
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"I would always ask for rooms in the top level."
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"Book in advance."
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"Not a good hotel. Shocking first thing you see in the lobby is a laundry room."
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