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My experience wasn't as bad as others on here, but this place is pretty grody from the cigarette smell, to the section 8 residents living there, to the off smell in the rooms. Staff was decent but this is not a hotel for professionals or...More
In short even trash was not cleaned when I checked in .When I contact front desk it was really disappointing , I was told to search for the house keeper.As well Ironing board was broken and when I asked front desk they gave me one...More
Thank Joy R
Response from Manager_11525, Manager at Extended Stay America - Buffalo - AmherstResponded 19 October 2016
Thank you for your recent review of your stay. The situation you described regarding the trash is truly regrettable. We are very sorry for your experience. We can assure you that this wont happen again. Thank you for your comments. Guest feedback like yours allows...More
Price is decent, room that we reserved was not available, we had to split up into two rooms in different floors. Room smell of smoke in a non smoking room, bathroom door does not work. Our other room on third floor had people smoking weed....More
Response from Manager_11525, Manager at Extended Stay America - Buffalo - AmherstResponded 17 October 2016
I appreciate you bringing your experience to our attention. It upsets me to hear that we did not meet your expectations. I am sorry for your experience. Your comments were reviewed by the staff, and we will be dedicated to ensure your experience is not...More
What can I say? I chose the cheapest hotel in the area, and I got what I paid for. Extended Stay was not scary awful, but there was nothing nice about it either. My room was on the ground floor, with windows right at the...More
Response from Manager_11525, Manager at Extended Stay America - Buffalo - AmherstResponded 10 October 2016
Your review recently caught my attention. Please know that we are sincerely sorry that you did not enjoy your stay. In response to your feedback, I am forwarding your concerns to our corporate office about the internet and grab-and-go breakfast disatisfaction. Our team is committed...More
After check in went to room opened door and could not even walk in the room since the cigarette smoke was overwhelming. Went to front desk to switch rooms they had no non smoking rooms. So I had to cancel are reservation and look for...More
Response from Manager_11525, Manager at Extended Stay America - Buffalo - AmherstResponded 9 September 2016
Thank you for your recent review of your stay. We were disappointed to hear your stay was not a positive one due to being given a smoking room. In response to your feedback, I am sharing your comments with my team. It is very helpful...More
US$89 - US$176 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Extended Stay America Buffalo Amherst Hotel Amherst ,