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Smile Hotel Otaru

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130 Reviews from our TripAdvisor Community

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Showing 29: English reviews
Sarawak, Malaysia
Reviewed 1 week ago via mobile

Had a pleasant stay. Adjacent to JR station, fresh market, and otaru canal. Room is clean and space is bigger compare to hotel in city. Price is literally a bit high. As we searched, this hotel offered the cheapest price among other hotels.

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Thank Catherine L
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewed 24 October 2016 via mobile

This room that we had is a twin bed room of reasonable size, however the bathroom is tiny and the bath tub is probably half the size of the normal one. You wouldn't be able to turn in the bathroom without knocking the walls which luckily are all fibreglass. Room is clean.

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Thank Francis K
Bangkok, Thailand
Reviewed 27 July 2016

The room is clean and comfortable . The staff is nice and location is 5 min walk to Otaru canal. Anyway, my feel check in process and car parking is not quite comfortable. The check-in lobby and room to stay is separate building you have to cross road.If you self-drive and need to drive out at night may not available.

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Thank iPatz
Singapore, Singapore
Reviewed 25 July 2016

Rooms were slightly dated, however made up by the simple yet good breakfast. However, you will need to queue for the breakfast especially if their hotel is packed. Parking charges for hotel guest at 600yen is a bit steep.

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Thank Roy F
Reviewed 27 June 2016

Good location where convenience shops and few cafe and eateries are nearby, walking distance to the Otaru canal about 500 meter. Comfortable room but with small bathroom. Provide a set of western style breakfast per person except salad, fruits and hot drinks till your satisfaction. Car park provided with 600 yen per day. Value for money.

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Thank Liew N
Malaysia
Reviewed 19 June 2016 via mobile

a wonderful trip visit in Otaru. with a few friends. early spring. many flowers blooming. choose Smile hotel with a good location from JR Station. with baggages within walking distance. Thanks to Smile hotel. supply of fresh milk to hotel guest. for your generosity. Front desk staffs are very Helpful to keep our baggages in locker room when we checkout....

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Thank ngumuihua
Reviewed 11 June 2016 via mobile

Looked not new in the new building. Very good location near station, attractions and restaurants. All are in walking distance. Good facility. Free internet. The restroom in 4 beds room should be bigger. Free Hokkaido milk! The car park should be free.

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Thank Happy P
Hong Kong, China
Reviewed 28 May 2016

The hotel was very old. I stayed at Annex hotel. When I finished checkin, the staff give me the free milk for welcome drink. I was pleased to get the milk which was very fresh. The room was very small and old but the room price was reasonable. The hotel was located nearby JR station within 5-8 minutes.

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5Thank V L
Barcelona, Spain
Reviewed 17 May 2016

Hotel staff is very welcoming, despite their basic English. Parking is available on spot for a reasonable price. We had a twin room, very spacious. Slippers, a Japanese robe (Yukata) and various toiletries were provided. WiFi worked very well and the Japanese breakfast was excellent. We were very happy overall with the hotel.

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Thank NBarak
Singapore, Singapore
Reviewed 8 May 2016

This hotel is just 5 minutes walk across JR Train Station. It has many eateries around. Only about 15 minutes walk to Otaru Canal and all the shops and eateries. There is a very good hand cut soba Japanese Restaurant , Yabuhan nearby.

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Thank sllim2015

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Laundry Service

Additional Information about Smile Hotel Otaru

Address: 3-5-14 Inaho, Otaru 047-0032, Hokkaido (Formerly Otaru Green Hotel)
Region: Japan > Hokkaido > Otaru
Price Range: $56 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Smile Hotel Otaru 3*
Number of rooms: 90
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Also Known As:
Smile Hotel Otaru Hokkaido
Hotel Style:
#1 Best Value Hotel in Otaru
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Questions & Answers

Here's what travellers have asked, with answers from Smile Hotel Otaru staff and other travellers.
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Questions? Get answers from Smile Hotel Otaru staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose the room with bed is better.”
 of 5 bubbles RoyF473, 25 Jul 2016 | Read review
“car park and check-in counter are at main building, if your room is at annex wing, need to push your heavy luggage across the road .”
 of 5 bubbles 929liewn, 27 Jun 2016 | Read review
“If one is concerned over the hotel's location near to the funeral parlour, then please avoid.”
 of 5 bubbles mirgoh, 16 Dec 2015 | Read review
“try to avoid getting a room with small double bed if you're travelling as a couple!”
 of 5 bubbles Shamijoe, 20 Oct 2015 | Read review
“Maybe the rooms in the main building are better. Ask for a non-smoking room.”
  • train station not far away
  • bathroom
  • work desk and old lamp
  • single room
 of 5 bubbles realessence, 25 Jun 2015 | Read review
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