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ANA Crowne Plaza Hotel Narita

Ctrip.comUS$65*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$106*
US$65*
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US$84*
US$79*
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ANA Crowne Plaza Hotel Narita
ANA Crowne Plaza Hotel Narita
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844 Reviews from our TripAdvisor Community

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There are newer reviews for ANA Crowne Plaza Hotel Narita
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Showing 407: English reviews
Montreal, Canada
Reviewed 4 weeks ago

We stayed at this hotel for one night, after being picked up by the bus it took 35 minutes to arrive at the hotel! This is since it passes by T2-3 as well as another hotel. This was when there was no traffic. If there was traffic this could have taken close to an hour. I would probably not stay...

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Helpful?
1Thank alexisonsmith
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear alexisonsmith Thank you for sharing a candid feedback regarding your recent stay with us. Rest assured that we are continuously improving our shuttle bus and services to better cater to your needs. We hope we could be of service again on your next visit to Narita. Sincerely, ANA Crowne Plaza Hotel Nairta

Reviewed 4 weeks ago via mobile

The hotel itself looks good, but service to customer was bad. One of the hotel staff treated me unkind with a bad attitude. Just because I parked the car wrong place when I tried to wait for my friends and to load our stuff in the car. The staff asked me to go somewhere else otherwise pay the money. I...

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Helpful?
Thank Thaweepong C
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Thaweepong-sama Thank you for staying with us at the ANA Crowne Plaza Hotel Narita. At the same time, we sincerely apologize that you recently experienced. We take guest feed back very seriously at the ANA Crowne Plaza Hotel Narita. Even though you parked in the wrong place, we must not treat our precious guest like that. Let me assure...

Hermosa Beach, California
Reviewed 22 April 2017

The hotel is located within a 10 minute drive of Terminal 2, bus stop 25, bus leaves every 30 minutes. Check-in is efficient and staff is multi-lingual and friendly. Rooms are clean but outdated, especially bathrooms. Breakfast buffet is OK. This is a very busy place with travelers, groups and crews. OK for a stop-over.

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Helpful?
Thank sjopjm
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Sjopjm Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. ANA Crowne Plaza Hotel Narita

Toluca Mex
Reviewed 22 April 2017

We chose the ANA Crowne plaza hotel to catch a flight on an early morning flight the next day, we arrived to the airport and took the shuttle which is a large bus and gets full (shuttle serves another hotel as well). Check in process was uneventful; room and furniture look dated but the room is clean and a good...

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Helpful?
Thank Blur_78
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Blur_78 Thank you for your candid review. We apologize that our check in process for your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we...

Reviewed 20 April 2017 via mobile

I didn't have much vacation leaves so I only stayed for 4 night in Japan, Narita specifically. My room in ANA Crowne Plaza was great. Enough for someone like me who's used to condo living in The Philippines. Room was always clean, the toiletries were replaced each day, except for the beddings which you would request by placing the card...

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Helpful?
1Thank Renzel F
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Renzel F, Thank you for choosing ANA Crowne Plaza Narita and for leaving us a great review. We are very delighted to know that our staff and services were able to make you short stay in Narita worthwhile. We assure you that we are continuously improving to better cater to your needs. We are looking forward to welcoming you...

Atlanta, Georgia
Reviewed 16 April 2017 via mobile

We arrived after a flight from Dallas to meet a tour here. Upon arriving at the airport we were able to get directions for the courtesy shuttle fairly easily. We waited about 15 minutes for the shuttle. The driver was friendly and efficient to get us to the hotel. The check in was smooth. Upon arriving in the room -...

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Helpful?
1Thank RainCityTraveler
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear RainCityTraveler, Thank you for taking some time in sharing your feedback to us. We are very delighted to know that we were able to make your first night in Japan a good one. We appreciate your comments and will share these with our team to keep us motivated in continuously improving to better cater to your needs. We are...

Isle of Man, United Kingdom
Reviewed 15 April 2017 via mobile

Stayed here last night as close to airport this morning Had drinks in bar which has a happy hour from 5.30-7pm. Lack of staff and had to wait 20 mins for a drink We're with our party of 30 and only one member of staff serving even though other staff in restaurant or doing anything Had dinner in restaurant on...

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Helpful?
Thank helena h
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear helena h, Thank you for choosing ANA Crowne Plaza Narita and for sharing a candid feedback to us. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again,...

Lewes, United Kingdom
Reviewed 15 April 2017 via mobile

Stayed here one night prior to a lunchtime flight to U.K. Standard airport hotel facilities but nothing stands out from any others I have used. Good points - comfortable bed with pillow choice, efficient aircon (cooling or heating). Family Market store in lobby with good choice of snacks and drinks. Not so good points - shuttle to Aeon Shopping Mall...

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Helpful?
Thank PeterHillsLewes
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear PeterHillsLewes, Thank you for staying at ANA Crowne Plaza Narita and for sharing your candid feedback to us. We are happy to know that our bed with pillow choices and the 24-hour convenience store were able to make your stay with us comfortable and convenient. Because we value our guests' comments and suggestions, we assure you that we will...

Haifa, Israel
Reviewed 9 April 2017 via mobile

I choosed Ana crowne plaza hotel , to be the wonderful last night in Japan , approch to Narita airport , wherever , we will fly back to our country , sleeping very well , before our flight. The night becomes hell we need to wash our clothes before the flight . The dam Sanio washing machine in the jim...

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Helpful?
Thank yehiel r
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Yehiel R-sama Thank you for staying with us at the ANA Crowne Plaza Hotel Narita recently. Thank you also for sharing your comment to Trip Advisor. At the same time, I deeply apologize that we could not meet your expectation for this stay. We are taking guest feedback very seriously at the ANA Crowne Plaza Hotel Narita. Let me...

Werribee, Australia
Reviewed 9 April 2017

Never again!! From the outside it looked ok, even the foyer was very nice. Thats where it ended. Staff were very rude and not helpful at all. Got in to the lift, that was like walking in to an oven. We got to our floor, it stunk! We were on a no smoking floor. Couldn't tell the difference. Yuk!! The...

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Helpful?
Thank Kim S
ANACPNRT, Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Kim S Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services and room conditions. We do hope to have the opportunity to welcome you back in the future, so that we can...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Energise in the Fitness Centre and spa at the ANA Crowne Plaza Narita hotel, 15 minutes by complimentary shuttle bus from Narita Airport. ... more   less 

Additional Information about ANA Crowne Plaza Hotel Narita

Address: 68 Horinouchi, Narita 286-0107, Chiba Prefecture
Region: Japan > Kanto > Chiba Prefecture > Narita
Price Range: $65 - $220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ANA Crowne Plaza Hotel Narita 4*
Number of rooms: 396
Reservation Options:
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Also Known As:
Crowne Plaza Narita
Narita Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from ANA Crowne Plaza Hotel Narita staff and other travellers.
14 questions
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Questions? Get answers from ANA Crowne Plaza Hotel Narita staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid it - choose somewhere else”
  • Limescale encrusted shower head
  • Dirty sofa
  • Mouldy tiles
  • Stained / soiled carpeting
johnnyboyyork, 9 May 2017 | Read review
“don't bother”
kimsL8101LX, 9 Apr 2017 | Read review
“High floor facing the airport.”
mhstewy, 16 Mar 2017 | Read review
“Great value. Be sure to request room not next to a family to avoid crying babies.”
Neynon, 18 Feb 2017 | Read review
“There are no bad ones. I was concerned about facing the airport... Don't be.”
SFRadio-Engineer, 14 Dec 2016 | Read review
5 of 5
Ctrip.com
US$65* /night
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CrownePlaza.comUS$84
TripAdvisorUS$79
HotelQuicklyUS$106
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*Disclaimer
Prices are for 1 room, 2 adults
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