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ANA Crowne Plaza Hotel Narita

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ANA Crowne Plaza Hotel Narita
ANA Crowne Plaza Hotel Narita
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800 Reviews from our TripAdvisor Community

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There are newer reviews for ANA Crowne Plaza Hotel Narita
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Showing 387: English reviews
Orlando
Reviewed 29 September 2013

Stayed overnight en route to China. The room was clean and the accommodations were good. The staff was helpful (although they could not help me connect via wireless in my room - I ended up in the lobby for the connection). The only caution to those staying at this hotel, would be to request a non-smoking room, if you are...

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Thank Dean L
Nashville, TN USA
Reviewed 24 September 2013

I paid more than I am used to for this stay. I did not see any difference to justify the increased cost. Room was comfortable and very clean. Staff continue to act indifferent at checkout with exception of bell staff who are excellent! Bus to airport is the big win here.

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Thank pine129
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear pine129, Thank you for taking the time to comment regarding your stay. I am happy to learn you enjoyed our comfortable and clean room. Please accept my apologies that your stay did not meet your expectations. I do apologize for the disappointment you experienced with the rates encountered and staff service received. Your comments have been forward to the...

Sydney, Australia
Reviewed 2 September 2013

Very good hotel for a short transit stay near the airport. Free shuttle bus to/from Narita, stopping at a shopping centre. The cafe and restaurants in the hotel are all good. There is nothing to see near the airport so if you have close to 24 hours it may more interesting to stay in the city.

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Thank aussievoyageur
Northampton, United Kingdom
Reviewed 31 August 2013

Compared to many Japanese business hotels the rooms are spacious and very clean considering location and likely foot fall due to location near airport. As a Gold member i get free internet and on this occassion got upgrade to larger room. Staff are pleasant and can speak various languages. The free shuttle bus from to airport is good, but the...

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Thank JasShanghai
Gothenburg, Sweden
Reviewed 20 August 2013

Checked in very late (2 AM in the morning) in transit from South Korea back to Sweden. The check-in was fast and efficient, and the room was ok. It wasn't possible to get any kind of food, so I had to dine on peanuts. Other than that it was fine, the gym was well equipped, breakfast was good, and there...

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Thank Johan P
UK
Reviewed 18 August 2013 via mobile

Hotel is close to the airport. That's the best bit. Interior is dated, although they were just installing new carpets when I left! Rooms are tiny. My pet hate was the hotel advertising spa facilities but forgetting to tell you that there is a charge for use. I object to paying high room price and then having to pay another...

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1Thank TRAXUK
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear TRAXUK, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, We’re sorry we fell below your expectation regarding the room size, dated interior and facilities. We will look into this point. I assure you the feedback...

Cornwall, United Kingdom
Reviewed 15 August 2013

Perfect overnight stopover If flying from Narita airport, this hotel is a 15 minute free shuttle ride away. From terminal 1 head for bus stop 16, and from terminal 2 bus stop 25. Check in/out was very efficient, and staff spoke proficient English. The room we had was larger than most in Tokyo, with separate seating area; we suspect this...

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2Thank travelledpartners
Philadelphia, Pennsylvania
Reviewed 13 August 2013

This was a decent hotel, the rooms were nothing special but very clean. We didn't find a lot of food options in or outside of the hotel, but they had a complimentary shuttle to the mall with plenty of eateries there. This hotel is in close proximity to the airport which was nice, and also offers a complimentary shuttle for...

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3Thank bayjaxon13
Fareham, United Kingdom
Reviewed 30 July 2013

Stayed at the Crowne Plaza after 6 days in Tokyo to save having to get up early to catch flight back to UK. Disappointed not to the same standard I have come to expect from Crowne Plaza, Hotel is outdated. Reception very bland but staff were warm and welcoming. Food and drink expensive, no where local to eat so stuck...

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Thank Paul_02_2013
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Paul_02_2013, Thank you for your recent stay with us and reviewing our property. I am glad to hear your positive feedback on our shuttle service. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. We regret that we failed to meet the standard...

Reviewed 24 July 2013 via mobile

Your paying for location only. Hotel is very outdated. They do offer bus to airport. Beds small and not very comfortable in comparison with others of same brand. Not a bad place just don't think will be back for a second stay

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Thank Geno3J
IHGCare, Guest Relations Manager at ANA Crowne Plaza Hotel Narita, responded to this review

Dear Geno3J, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient. However, We’re sorry we fell below your expectation regarding the shuttle service and the beds. We will look into these points. We are confident the necessary adjustments...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Energise in the Fitness Centre and spa at the ANA Crowne Plaza Narita hotel, 15 minutes by complimentary shuttle bus from Narita Airport. ... more   less 

Additional Information about ANA Crowne Plaza Hotel Narita

Address: 68 Horinouchi, Narita 286-0107, Chiba Prefecture
Region: Japan > Kanto > Chiba Prefecture > Narita
Price Range: $82 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ANA Crowne Plaza Hotel Narita 4*
Number of rooms: 396
Reservation Options:
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Also Known As:
Crowne Plaza Narita
Narita Crowne Plaza
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Questions & Answers

Here's what travellers have asked, with answers from ANA Crowne Plaza Hotel Narita staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor facing the airport.”
 of 5 bubbles mhstewy, 16 Mar 2017 | Read review
“Great value. Be sure to request room not next to a family to avoid crying babies.”
 of 5 bubbles Neynon, 18 Feb 2017 | Read review
“There are no bad ones. I was concerned about facing the airport... Don't be.”
 of 5 bubbles SFRadio-Engineer, 14 Dec 2016 | Read review
“enroll hotel member for FREE internet.”
 of 5 bubbles ambambamb, 27 Nov 2016 | Read review
“Stayed in room 1611, on airport side, heard a few planes taking off but didn't bother us.”
 of 5 bubbles MVE51, 21 Nov 2016 | Read review
5 of 5