Hakone Suimeisou

Hakone Suimeisou

702 Yumoto, Hakone-machi, Ashigarashimo-gun 250-0311 Kanagawa Prefecture
Traveller (218)
petit déjeuner
Dining (43)
private onsen
Room & Suite (35)

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About

3.5
#36 of 160 onsen ryokans in Hakone-machi
4.5 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.6 of 5 bubbles
Value

Hakone Suimeisou is an excellent choice for travellers visiting Hakone-machi, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.

Hakone Suimeisou is a family-friendly onsen ryokan offering a refrigerator, air conditioning, and a seating area in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.

The onsen ryokan features 24 hour front desk, room service, and 24 hour check-in. Plus, guests can enjoy a hot tub and breakfast, which have made this a popular choice among travellers visiting Hakone-machi. For guests with a vehicle, parking is available.

Nearby landmarks such as Ajisai Bridge (0.1 km) and Sounji Temple (0.2 km) make Hakone Suimeisou a great place to stay when visiting Hakone-machi.

If you are looking for a good Korean restaurant, you may want to check out Sanzoku Horumon or Madam Sun while staying at Hakone Suimeisou.

Plus, during your trip, don’t forget to check out some of the popular history museums, such as Hakone History Museum, Hakone Sekisho and Hakone Sekisho Museum, and Hakone Shrine Homotsuden.

Enjoy your stay in Hakone-machi!

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Property amenities
Parking
Free High Speed Internet (WiFi)
Hot bath
Coffee shop
Karaoke
Table tennis
Kids club
Meeting rooms
Wifi
Breakfast available
Complimentary tea
Vending machine
Nightclub / DJ
Spa
Hot spring bath
Massage
Open-air bath
Baggage storage
Gift shop
Non-smoking hotel
Shops
24-hour check-in
24-hour front desk
Room features
Air conditioning
Room service
Safe
Seating area
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Hair dryer
Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Centrally Located
River View
Languages Spoken
English, Japanese

Location

702 Yumoto, Hakone-machi, Ashigarashimo-gun 250-0311 Kanagawa Prefecture
Name/address in local language
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 90 out of 100
90
Haneda Airport
71.1 km
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231Reviews11Q+A19Room tips
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Detailed Reviews
Checkque wrote a review Mar 2023
Canada60 contributions68 helpful votes
3.0 of 5 bubbles
I stayed here for two nights and booked their POSADA room which is in a different building just opposite the main one, and the room is small and dirty. The bathroom was too small, I didn't shower in there at all, but went to their public bath instead.

Their private bath, on the other hand, is pretty nice, it's facing the forest, and the rooftop is part open where you can see the stars while enjoying a nice hot spring.

I made my booking with them pretty early ahead, so the room was cheap, 16,000 yen for 2 nights, the location is very good too, close to Hakone Yumoto station. I think I will come back but may book a better room.
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Date of stay: December 2022
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
caramelombre wrote a review Jan 2020
Singapore, Singapore8 contributions6 helpful votes
3.0 of 5 bubbles
Location is unbeatable, being next to the train station. The open air private onsen was a delight, but the beds and pillows were tough (though we opted for the western style). Staff were polite but not the most helpful, and overall there wasn’t a nice touch of hospitality I was looking out for.
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Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SamsulAdam wrote a review Dec 2016
Singapore, Singapore315 contributions97 helpful votes
4.0 of 5 bubbles
We stayed at Hakone Suimeiso in early December 2016. It was our second time to Hakone and we had fond memories of our last stay as we had stayed Hakone Yumoto Hotel and we enjoyed it.

It is not difficult to find the hotel as it is about 5mins walk from the Hakone-Yumoto Station. The staff are very friendly and welcome you with traditional Japanese hospitality.

We stayed at the Japanese-Style Room with Open-Air Bath. The rooms are beautiful with simple zen style decor. However, the tub in the balcony was one of the highlight of the stay. Overlooking the flowing river with waterfall and beautiful autumn leaves you will enjoy a relaxing time listening to the sound of the waterfall. The tub comes with piped hot spring water. If you prefer an outdoor onsen it is available on the top floor of the hotel.

Dinner and breakfast was served in the private dining room on the same floor as our room and it was a wonderful spread of Japanese dining which even includes desert. The staff are very friendly and showed great hospitality. While eating your dinner the staff will lay down the futons in your room and while you are having breakfast they will keep them.

The hotel is so close to the shops around Hakone-Yumoto station and here you can find souvenirs and many wonderful local delights such as dried plums, Hakone rusk, rice cracker and even a nice cafe to sit down and enjoy a cup of coffee and some cheese cake.

You can purchase the Hakone Freepass which covers most of the transportation (train, bus, cable car, cruise) in the Hakone-Odawara area so that you can enjoy exploring the area.

We thoroughly enjoyed our stay at Hakone Suimeiso and it has further left a wonderful deep lasting memory of Hakone.
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Date of stay: December 2016
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: Choose the Japanese-Style Room with Open-Air bath for the best experience
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rmabaquin wrote a review Apr 2023
manila, philippines23 contributions52 helpful votes
5.0 of 5 bubbles
Hotel Hakone Suimeisou is a perfect blend of old tradition and modern Japan. This hotel provides an excellent experience of Japanese hospitality. It is in the most convenient location and serves as a take-off point to the rest of the Hakone region. The Hakone Yumoto Station is only a few minutes walk and there are so many places to eat and shop within the area. The hotel is designed as a traditional Ryokan inn and provides traditional Japanese hospitality with rooms that are clean and well-designed. Make sure to experience the full service by availing of the breakfast and dinner service in your rooms. There are bountiful seafood dishes that are provided for each meal. Take advantage as well of the onsen (natural hot spring) facilities.

There are touches of modern amenities in the hotel to make you feel comfortable. I commend the staff for their excellent service and will definitely come back in the future.
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Date of stay: April 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Make sure to avail of the Hakone Free Pass (2 or 3-day options). This will provide you free...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Emma C wrote a review Apr 2023
2 contributions1 helpful vote
1.0 of 5 bubbles
If you are a foreigner, don't go there, they take us for fools:

I booked a private onsen for women. While I was taking my shower, a male employee (if you recognize him, he was old and bald) came in unexpectedly. He then closed the door, yelled at me, banged on the door and harassed me on the phone for about 15 minutes. When I went to the front desk to complain, the employee was there and said it was my fault because I didn't get the key to use the lock. Except that absolutely no one told me when I booked the night before. The worst part is that this bald employee criticized me in Japanese: "こわいよ" or "she's freaking me out" (I think I had the right to be angry). Too bad for him, because I speak fluent Japanese and I understood all his criticisms.

This is how we treat foreigners here and then women I don't even mention. a big bravo for this evidence of sexism and xenophobia.

What a waste because one of the employees I spoke to was adorable.
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Date of stay: April 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kokorochan wrote a review Jan 2017
47 contributions13 helpful votes
1.0 of 5 bubbles
the 4 of us had booked a room on the 4th floor... dinner was served in the room and was not too bad... we went to bed at around 11pm.... then at 1am, my friends woke up and turned on the lights and saw bed bugs crawling all over the futons. 3 of them were bitten by the bed bugs. I went to the reception but no one was there... after waiting 15 mins, an elderly man finally appeared and I informed him of the issue. He shook his head and went up to take a look. He apologised and informed me that there was only one more room available but it is meant for 2 pax (no spare futons). He then called up several hotels around but all were fully booked. As we were already so tired, we just told him that we would take the 'new' room and 4 of them squeezed into 2 futons. They were apologetic about it and gave a 50% discount but the damage was already done. It was my friends' first trip to Japan and they were bitten by bedbugs in one of the cleanest countries in the world. And because of this 'episode' in the wee hours of the morning, our plans for the next day went haywired as we were all so tired.
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Date of stay: December 2016Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zuzana W wrote a review Apr 2016
Stockholm, Sweden63 contributions92 helpful votes
4.0 of 5 bubbles
Stayed in this hotel 1 night during our trip. The location is great, very close to the train station hence we just walked with our luggage across the pedestrian bridge.
Accommodation includes dinner and breakfast, a lot of food and of course all fish but it was amazing to try all this new food. The lady serving the food didn't talk English at all but she explained everything with sign language and how to cook and eat the fish and other dishes. We've had a great sleep on the mattress after a massage in the room. You have fresh tea in your room and a TV with no English channel which was fun too. The next morning we've tried a private Japanese hot bath with an amazing view. Friendly staff and clean, can recommend this place. Our long lasting memory from a great trip.
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Date of stay: April 2016
4.0 of 5 bubblesRooms
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael P wrote a review Sep 2018
2 contributions5 helpful votes
1.0 of 5 bubbles
TL;DR: Musty odours, dirty bedding, stained walls, poor service. Attempted to charge the night we didn’t stay after telling us they wouldn’t.

After reading many positive reviews we thought we’d check this place out. To say we were disappointed is a massive understatement.

When we arrived, we were taken to our room which smelled very strongly of must and mold. Later we were told it was simply the smell of tatami. I’ve stayed in tatami rooms multiple times, and while it has a slight smell like dried wheat, this was far worse. The stench of mold permeated the whole room. The walls were stained, as was the bedding. After complaining, we were told that another room would be organised. If we weren’t happy with it inthe morning, they would waive the second night’s charge. After ozoning the room for an hour we slept for the night. The blankets were old and stained, and the smell remained.

Breakfast was unremarkable, much like any standard ryokan. Afterwards we took our bags to the front desk and told them we were leaving. The same attendant who’d told us they would waive the next day’s charge then tried to tell us we had to pay regardless. He repeated protestations that they never receive complaints and that it was too short notice for them to book someone else. He clearly didn’t understand that a ryokan or hotel is about ensuring individuals feel their accommodation is adequate. Told him I didn’t much care about their complaint history or whether they could fill the room on short notice. Eventually they waived the fee. Had they not attempted to go back on their word I would’ve given them two stars, but that tipped it to one.

We moved to the Hilton Odawara, which is an excellent hotel, so much so we stayed an additional night. It even cost significantly LESS. Do yourself a favour and avoid Suimeisou. I can’t for the life of me work out why it’s so highly rated. There are better ryokans for cheaper.
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Date of stay: September 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
田舎大好き wrote a review Oct 2013
Nebraska17 contributions47 helpful votes
1.0 of 5 bubbles
It's only a minute walk from the hakone station. So convenient for sight seeing for sure.
The room we stayed is old and small. The food was ok, not impressive. Spa is small.
But the biggest problem definitely people working there. Especially front desk is not helpful at all.
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Date of stay: October 2013
1.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
Room Tip: If you travel alone reserve through their website. Not through agoda. Price is different.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Darwinia-Id wrote a review Aug 2011
Tangerang, Indonesia98 contributions58 helpful votes
5.0 of 5 bubbles
We went to Hakone and was looking for a Japanese-styled hotel - we didn't regret our choice.

We got a room that faced the river, the view was fantastic! It was a room for four, with private toilet and bathroom.

Heavenly, fresh breakfast and dinner were served privately in our bedroom, and they gave us so much I thought we could never finish the food. The futons were clean and nice. We also enjoyed our first experience with the hot water bath at the top of the hotel. The staff was nice and very helpful. Not everyone was good in English, but they're always polite.

We also enjoyed the walk along the river. It was so refreshing. There's a shop at the ground floor in which we can buy souvenirs, including yukata, that were not too expensive.

And oh, the location! The hotel's only a short walk away from Hakone Yumoto train station, the bus terminal, and the rows of shops that sell souvenirs and Hakone's famous foods.

Am serously thinking of staying in the same hotel again when we do get back to Hakone!
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Date of stay: June 2011
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with friends
Room Tip: Ask for room facing the river!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
C$297 - C$436 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoKanagawa PrefectureAshigarashimo-gunHakone-machiHakoneyumoto Onsen
NUMBER OF ROOMS
28
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hakone Suimeisou - UPDATED Prices, Reviews & Photos

Frequently Asked Questions about Hakone Suimeisou
Which popular attractions are close to Hakone Suimeisou?
Nearby attractions include Eva Store (0.1 km), Hakone no Ichi (0.1 km), and Hakone History Museum (0.4 km).
What are some of the property amenities at Hakone Suimeisou?
Some of the more popular amenities offered include free wifi, a spa, and room service.
Which room amenities are available at Hakone Suimeisou?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hakone Suimeisou?
Guests can enjoy breakfast and complimentary tea during their stay.
Is parking available at Hakone Suimeisou?
Yes, parking is available to guests.
What are some restaurants close to Hakone Suimeisou?
Conveniently located restaurants include 808 Monsmare, Chimoto Ekimaedori, and Hatsuhana Soba Honten.
Which languages are spoken by the staff at Hakone Suimeisou?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Hakone Suimeisou?
Many travellers enjoy visiting Hakone Shrine / Kuzuryu Shrine Singu (7.6 km), Odawara Castle (5.1 km), and Hotokuninomiya Shrine (5.0 km).
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