Hakone Suishoen

Hakone Suishoen

519-9 Kowakudani, Hakone-machi, Ashigarashimo-gun 250-0406 Kanagawa Prefecture
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Hakone Suishoen
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About

4.5
#23 of 160 onsen ryokans in Hakone-machi
3.9 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
3.6 of 5 bubbles
Value
The Hakone Suishoen is a hot spring inn, which combines traditions and modernity, housing the former Mitsui Family's resort villa—a tangible cultural property with over 94 years of history—in the garden. All guestrooms are built as suite rooms, equipped with open-air hot spring bath, the renovated Tangible Cultural Property. They can choose either Kaiseki or Teppanyaki for dinner.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Hot bath
Bar / lounge
Highchairs available
Free shuttle or taxi services
Spa
Concierge
Parking
Wifi
Restaurant
Breakfast available
Complimentary tea
Hot spring bath
Gift shop
Non-smoking hotel
Butler service
Room features
Blackout curtains
Bathrobes
Air conditioning
Safe
Coffee / tea maker
Minibar
Flatscreen TV
Complimentary toiletries
Refrigerator
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Luxury
Boutique
Languages Spoken
Japanese

Location

519-9 Kowakudani, Hakone-machi, Ashigarashimo-gun 250-0406 Kanagawa Prefecture
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 72 out of 100
72
Haneda Airport
75.1 km
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173Reviews1Q+A5Room tips
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Detailed Reviews
CambridgeKiwi1 wrote a review Dec 2023
Cambridge, Massachusetts
+1
Hotel's Favourite
5.0 of 5 bubbles
We had a fabulous stay at Suishoen. The rooms are beautiful, private and well appointed. The restaurant is a beautiful setting and the food superb. The service was excellent throughout. Other reviewers with even more experience of the area say it's up there with the best luxury Ryokan's in Japan and I believe it! We would return in a heartbeat.

A few notes that I hope others will find helpful:

The Maisonette style room is on two levels. The top floor contains the bedroom, shower / vanity, and the amazing onsen on the small balcony. The lower level has a large living area containing the tea table, minibar and closets, as well as the toilet. The total floor area is large but the bedroom area is compact and the layout does mean you need to go downstairs to use the toilet. One of us kept our suitcase upstairs and the other kept the other suitcase downstairs in the main area and dressed down there - not an issue as the whole apartment was private.

It's a 10 minute walk (via a hidden exit at the bottom of the property) up some small roads to the beautiful little Chisuji Falls which are well worth a visit - we did it early in the morning while jetlagged. We also hiked up Mt Sengen from there which was steep, very pretty and pleasant though did not offer much in the way of views (30 minutes to the top, 60 minutes total loop).

We rented a car as we did not want to deal with all the public transport shuffling and had little interest in the Ropeway / Pirate ship loop having done similar things elsewhere. Parking at Suishoen was easy - they valet the car into a compact lot on the property. We chose to rent from Mishima as it was further along to our next stop of Kyoto but if I were to do it over I would probably rent from Odawara as it is much closer to Hakone and there is better Shinkansen service from there. The ridgeline road on the west side of Lake Ashi is beautiful though with great views of Fuji on a clear day.
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Date of stay: December 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Anilegna wrote a review Oct 2023
Hong Kong, China
+1
4.0 of 5 bubbles
Style.
Taisho era traditional onsen

Setting.
Hakone Suishoen is a cultural property that belonged to the Mitsui family, built 1925

Explore.
Hakone. Was here late October, Hakone is a beautiful area and it is almost autumn foliage season

Rooms.
23 rooms on the property surrounded by old maple trees and bamboos. Two beds in room Hananome. Sisley amenities. Large shower area that steps out into the outdoor onsen which faces the trees, found it to be truly restorative as I felt a bit beaten down when I arrived. Complimentary mini bar (except for the champagne and Macallan). Dark wood furnishings in my room looked dated and room had very little windows and natural light

@ the hotel.
great service throughout my stay, although strange to be served welcome tea in a paper cup. Didn’t try the public onsen. High quality souvenirs in the restaurant and lobby shop. Meals in the gorgeous historic Mitsui property

Food and drinks
Excellent traditional kaiseki dinner and breakfast in a private room in the historic Mitsui residence (aka restaurant Momiji). Built 1925 but still comfortable (ie floor heating)
I was in Japan for three nights and while this was not a Michelin restaurant ( tried a few during this trip ), dinner here was my favorite and my comfort food. I kept on thinking about how food is functional medicine and this place hit the spot

Prices.
Moderate $662 as included a delicious dinner and breakfast

Rating.
4/5 ( everything was perfect except for the welcome drink in a paper cup and my room’s decor/lighting )
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Date of stay: October 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PandM0 wrote a review Apr 2023
Seattle, Washington
4.0 of 5 bubbles
This small hotel is in a gorgeous, wooded area and has extensive grounds, so each room has a lot of privacy and great surroundings.

Booked a luxury suite twin and asked them to move beds together which was perfect as a super large king. The onsen was just wonderful—huge with controls for hot/cold water if needed. Best rain shower EVER—oversized shower head, terrific pressure.

The room was huge, although awkwardly laid out---bath vanity area too small, although it did allow for more spacious shower/toilet/tub areas. And table area after you walk in seemed weird with the nice counter next to it.

Kaiseki dinner was wonderful, although rushed, which took away from the enjoyment. And the yukata and robes the hotel provided (along with 5 different pairs of slippers), were beautiful.

Our butler was not knowledgeable in how to adjust the room temperature, lights (great dimmers for most lights) and what we guess was a steam shower—all instructions only in Japanese. And no turn down service, a big disappointment for this quality and price of room.

One of best surprises was the 15 minute walk (hotel also offers complimentary shuttle service) to the Open Air Museum, which is something definitely not to be missed.

It's best to take the Shinkansen to the Odawara station, and get a cab from there rather than transferring to the train that takes you closer to the hotel (and where the hotel has a shuttle service). Cab is about 40 minutes, around $40.
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Date of stay: April 2023
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tmil_travelers wrote a review Aug 2023
Milan, Italy
+1
3.0 of 5 bubbles
Stayed here for 2 night with my family of 4. The location is great, the hotel and our room was very nice and authentic looking, staff was kind and attentive and the food was excellent - especially the dinners on both nights.

The main drawback was the hotel’s attitude and suitability towards families with children. The hotel started causing us difficulties already a few weeks before our arrival in connection with our 11 year old child. Even though we reserved a room on a HB basis for our entire family and this was clearly stated in our reservation confirmation (which we made through booking.com), the hotel kept insisting that we needed to pay extra for all the meals and for the bed of our 11 years old child. Even though the reservation clearly stated that our room included breakfast and dinner as well as 2 extra beds for our 2 children, they insisted charging extra for our 11 year old child. During all the meals, even though (having little other choice) we agreed to pay the substantial extra costs, our child constantly felt uncomfortable and excluded as the staff kept treating her differently. Different cutlery, different chair, different food… they just couldn’t get it right. Same story with the amenities in the room which were provided to the adults (and to our older child) but not to our 11 year old child. We kept being bothered by this and it really interfered with our ability to relax and enjoy our stay in this beautiful hotel. Also the room itself (even though we got one of the larger rooms and the room was supposed to be suitable for a family of 4), the room was strangely set up. The adults slept upstairs in a proper bedroom on wide comfortable beds and the children were to sleep in the living room, on the floor on top of a 5cm thick mattress that was folded during the day and set up for them to sleep on in the evenings. Also the entrance to the living room/stairway had a strong light that turned on automatically when it senses any movement which is rather dysfunctional when your kids are sleeping on the floor and you want to go to the bathroom without having strong lights blast in their faces while they are sleeping…

Not to mention that while there is a bathroom close to the bedroom (upstairs), the only toilet in the room is downstairs which is rather uncomfortable when you need to go down the stairs (and then again up) in case you need ti use it during the night…
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Date of stay: August 2023Trip type: Travelled with family
Room Tip: Book your preferred dining time immediately upon making your reservation or you risk not being...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from リ アオ, 支配人 at Hakone Suishoen
Responded Sep 19, 2023
Thank you very much for staying at Hakone Suishoen. Once again, we would like to thank you for taking your valuable time to provide us with your impressions. We hope that the opinions we have received will be useful for future improvements. If you have the opportunity to visit us again, we will continue to work hard to further train our staff so that we can provide you with truly satisfying hospitality. If there is anything else we can do to make your stay more comfortable, please feel free to let us know. All of our staff members are looking forward to the day when you will be able to visit Suishoen in Hakone again. Hakone Suishoen manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kate wrote a review Aug 2023
Kirkland, Washington
5.0 of 5 bubbles
Hakone Suishoen was an incredible experience and delivered on all fronts. The rooms were beautiful and the private onsen was everything we hoped for. The food was exquisite and gave us knew culinary experiences for every single meal. The grounds and public areas were gorgeous. The staff was extremely accommodating and attentive. We didn’t have any issues booking the time of our meals, had no problems with noise from other patrons (everything felt very private), and the location was close enough to the train and other activities that we could walk everywhere. One thing to keep in mind is that most public onsen don’t allow tattoos. So I was unable to use the public facilities, but that’s why the private onsen was perfect for us. Definitely recommend staying here for the perfect ryokan experience!
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Date of stay: August 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from リ アオ, 支配人 at Hakone Suishoen
Responded Sep 19, 2023
Thank you very much for choosing Hakone Suishoen from among the many inns in Hakone. Once again, we would like to thank you for taking your valuable time to provide us with your impressions. I am very happy to read that you enjoyed the food and hot springs. We have received feedback that the hot springs were pleasant.The hot springs are slightly alkaline and gentle on the skin, and we have 23 rooms in total with free-flowing water from our own source. We prepare seasonal dishes each month, and if you stay for multiple nights, we will change the menu on the first day. All of our staff will continue to work hard to ensure that you are always happy with our rooms, baths, and meals. We look forward to your next visit.   Hakone Suishoen manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BKguy5555 wrote a review May 2023
Seattle, Washington
5.0 of 5 bubbles
Fantastic overall experience. Service is exceptional from start to finish, room I had was was excellent with private onsen, and both the Kaiseki dinner and breakfast were delicious. Shout out to Mana our server during dinner, who provided excellent service. Getting to wear a yukata was a unique experience. There's a fridge with all you can drink beverages and ice cream. I only stayed there one night, and would have enjoyed staying a few more nights.
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Date of stay: May 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Irving A wrote a review Sep 2023
5.0 of 5 bubbles
I did get one of the rooms with a private onsen and I was more than satisfied with it.
The overall room reminds me of a 1 bedroom 1.5 bathroom town house.

The king size bed in the upstairs need room was quite comfortable. The room had great simple and elegant decoration. The bath had direct access to the private ryokan.

The living room had a wonderful view of bamboos . The view of vegetation and the sound of the river were so calming.

Only “negative” comment worth mentioning about the place is that the living room accommodates only traditional Japanese mattresses, so whoever stays downstairs has a more suboptimal experience.

The food was carefully designed. All the flavors were in perfect harmony with each course. Dinners had about 7 wonderful courses. Breakfasts were as elaborate and delicious as well.

Outstanding customer service. Al the staff was attentive of our needs. The staff offers basic transportation to local stations and to the open air museum, which is a fast must do activity.

This will be my gold standard for ryokans.
The service, aesthetics of the place, and food were phenomenal.

The nightly fees are expensive. However, it is worth every single yen.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from リ アオ, 支配人 at Hakone Suishoen
Responded Oct 18, 2023
Thank you very much for choosing Hakone Suishoen out of the many accommodations in Hakone. Thank you again for taking your valuable time to share your impressions. We are very happy to hear that you were satisfied with your stay at our hotel. We would also like to express our sincere gratitude for your kind words of praise. We are very happy to hear that each and every member of our staff was helpful. We will continue to work hard to stay close to our customers and provide a comfortable accommodation where they can truly relax. We look forward to the day when we can meet again. Hakone Suishoen manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
liztait wrote a review Nov 2023
Wellington, New Zealand
5.0 of 5 bubbles
Our holiday in Japan finished with two nights at the Hakone Suisheon. And we are so pleased we chose this gorgeous place to stay
Everything was top class. The very well appointed large bedroom. The large bathroom. The outdoor private onsen. The two breakfasts and two dinners. It was appreciated being picked up from the station on our arrival after a very long day travelling and after sightseeing the second day. The hotel staff were attentive to our every need. Hakone has much to offer and we enjoyed the Open Air Sculpture Park and the rope way journey. Fuji was magnificent in all its splendour.
Thank you for two lovely days
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Date of stay: October 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
poppyzoo wrote a review Oct 2023
Windsor, United Kingdom
5.0 of 5 bubbles
Lovely stay. Photos don’t do it justice. Food is of the highest quality, service faultless and rooms clean and well appointed stocked with amenities. Only slight issue is it is a little out of the way. Hotel provide free pickup from the nearby station. Would certainly book again.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bella426 wrote a review Oct 2013
Bath, United Kingdom
5.0 of 5 bubbles
We have just stayed here for two nights and had an amazing time. Absolutely everything is carried out to perfection. The "stylish room" is very tastefully done and exceptionally well equipped (complimentary drinks; nespresso machine, hair dryer, curlers, straighteners, your own kimono etc etc) lovely private balcony with own onsen. The staff are wonderful. Our butler was Miu and she looked after us so well, serving us at mealtimes, giving us excellent advice and was utterly charming. The food is sublime. All the experiences are very personal, watching the chefs cook your Teppanyaki one night and private dining for the Kaiseki the next. In between you can easily get around the area on the various transport links and see everything. Yes,this is an expensive place but it is definitely worth it, the memories are priceless.
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Date of stay: October 2013Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sarasalcedo asked a question Jul 2018
Quezon City, Philippines6 contributions2 helpful votes
Is there snow in this area around early january? We would like to experience snow while in this ryokan
Answer from Zhimei
Yokohama, Japan28 contributions13 helpful votes
Hi, it depends on the timing, but it would be possible to have snow during winter. For your information, Feb is the coldest month. So, from Jan to Feb would be possibly have snow falling.
Tmil_travelers wrote a tip Aug 2023
Milan, Italy58 contributions33 helpful votes
3.0 of 5 bubbles
"Book your preferred dining time immediately upon making your reservation or you risk not being able to dine in your preferred time."
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Mohammed A wrote a tip Apr 2017
Kuwait City, Kuwait71 contributions48 helpful votes
5.0 of 5 bubbles
"I used same level rooms. But they have 2 levels rooms which is not relaxing for"
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toilet_duckist wrote a tip Apr 2015
2 contributions4 helpful votes
4.0 of 5 bubbles
"Close your eyes when making your payment."
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Shakrit wrote a tip Nov 2012
Bangkok, Thailand23 contributions19 helpful votes
5.0 of 5 bubbles
"Rooms on the second floor with private onsen in the balcony is superb!"
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dogeyedoctor wrote a tip Aug 2012
Plainview, New York330 contributions149 helpful votes
5.0 of 5 bubbles
"The suite are great. Recommended the Matsu no To (Pine Building suite."
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Not the right property for you?
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PRICE RANGE
C$616 - C$1,018 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoKanagawa PrefectureAshigarashimo-gunHakone-machiKowakidani Onsen
NUMBER OF ROOMS
23
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hakone Suishoen - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Hakone Suishoen
Which popular attractions are close to Hakone Suishoen?
Nearby attractions include Okada Museum of Art (0.3 km), Hakone Kowakien Yunessun (0.2 km), and Hakone Kowakien Horai Garden (0.3 km).
What are some of the property amenities at Hakone Suishoen?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hakone Suishoen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hakone Suishoen?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hakone Suishoen?
Yes, free parking is available to guests.
What are some restaurants close to Hakone Suishoen?
Conveniently located restaurants include Soba Kihinkan, Restaurant Roi, and Futaba Shokudo.
Are there any historical sites close to Hakone Suishoen?
Many travellers enjoy visiting Hakone Shrine / Kuzuryu Shrine Singu (4.4 km), Daiyuzan Saijoji Temple (Doryoson) (7.2 km), and Hakone Sekisho and Hakone Sekisho Museum (5.5 km).
Is Hakone Suishoen accessible?
Yes, it offers reduced mobility rooms. For specific enquiries, we recommend calling ahead to confirm.
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