Hoshino Resorts KAI Hakone

Hoshino Resorts KAI Hakone

230 Yumotochaya, Hakone-machi, Ashigarashimo-gun 250-0312 Kanagawa Prefecture
Traveller (432)
【スタンダード】季節の和会席
Dining (117)
写真につい【客室】清流リビング付き和洋室・秋て、もっと詳しく教えてください
Room & Suite (78)

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all
Did you already book this hotel?

About

4.0
#29 of 160 onsen ryokans in Hakone-machi
3.8 of 5 bubbles
Location
4.1 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
3.3 of 5 bubbles
Value
KAI Hakone is down off the Old Tokaido road in the valley of the Sugumogawa, with each unit offering a river view. On offer in our dining room is fresh Pacific seafood from nearby Odawara, combined with ingredients from the local Ashigara area. In the late 19th century, Hakone was one of the first resorts patronized by American and European residents of Japan, and in dining at KAI Hakone we recreate this early combination of Japanese and Western influences, tweaked here and there to suit modern tastes.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Wifi
Sauna
Hot bath
Restaurant
Non-smoking hotel
Breakfast available
Complimentary tea
Room features
Blackout curtains
Air conditioning
Safe
Refrigerator
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Boutique
Luxury
Languages Spoken
Japanese

Location

230 Yumotochaya, Hakone-machi, Ashigarashimo-gun 250-0312 Kanagawa Prefecture
Name/address in local language
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 43 out of 100
43
Haneda Airport
73.1 km
See all flights
204Reviews4Q+A11Room tips
Traveller rating
  • 91
  • 61
  • 25
  • 13
  • 14
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
petite c wrote a review Jan 2020
Melbourne, Australia
4.0 of 5 bubbles
Chosen Kai Hakone to celebrate my son’s 21st birthday.
We rent a car from Narita airport to Kai Hakone. To navigate, a telephone number can do but it doesn’t work for this hotel. Don’t know why? The entire was around 2.5 hour at about 10,000 yen toll fee in total.
Ordered a Japanese birthday cake with a box of flowers 3 days in advance. It was well arranged and the cake was consisted of 3 different flavors, special and delicious.
Rooms are spacious and clean except: there is mirror in the bathroom which is kind of inconvenient to do make up. The toilet area is a bit smelly and no hotel WiFi reception.
This hotel is not far from Owakudani - a volcanic scenic place highly recommended. It takes about 30 min by car.
Overall speaking, it was worth going for relaxation, celebration and family gathering.
Read more
Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Hakone
Responded Jan 22, 2020
Dear 472charlenew, Thank you for sharing a review of Hoshino Resorts KAI Hakone! We are pleased that you were able to enjoy a relaxing and celebration-filled stay with us. We appreciate your sincere comments regarding rooms and facilities, which have been duly noted. In all of our hotels, we offer different activities every season. We would be delighted to see you again at Hoshino Resorts KAI Hakone soon! Sincerely, Guest Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mitamita18 wrote a review Aug 2020
Meguro, Japan
5.0 of 5 bubbles
地域の特産品である箱根寄木細工が飾られたロビーに魅入られ、お部屋は清潔で2人なら和風ベッドで休むことができます。須雲川に面しており、川のせせらぎの音が聴こえてとても癒されます。目の前の山の新緑にも自然豊かな景色を眺めて飽きることがありません。
夏は、早めに到着すれば、紫陽花かき氷をいただけます。見た目も味も癒されました。
お料理は、お肉を使わずに川魚や鰻を使い、一品ずつ出される懐石に大満足。
手抜きのない味付け、盛り付けに感動しました。
半露天風呂の大浴場は、絵画の様な景色に驚き、温度も丁度良く、いつまでもずっと入浴していたくなる温泉です。
ゆっくりのんびり癒されに訪れるには申し分のない宿でした。

It was really nice and comfortable to stay.
If you want to stay at a clean and Japanese-style inn, you can definitely choose this one.
You can eat wonderful kaiseki cuisine and take a bath in a hot spring where you can enjoy a picturesque view.
It is an inn where you can be healed by the murmur of the Sukumo River.
Read more
Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Margaret M wrote a review May 2024
Washington DC, District of Columbia
+1
5.0 of 5 bubbles
Staying here is a once in a lifetime cultural experience! This is not for you if you are looking for a traditional western hotel but come with an open mind and have the most relaxing stay of your life. The rooms were large and peaceful in traditional Japanese style. The bed was supremely comfortable and we slept with the porch door open so we could hear the river running below us. We love our kaiseki meal for dinner and the breakfast was delicious and plentiful. There is no room service here so if you are a late night snacker bring something.
The absolute highlight of the stay was the onsen. It was so peaceful and beautiful. The hotel was full but both times I visited I was lucky to be the only person for at least part of my soak.
We stayed here the last night of our Japan trip and it was a perfect relaxing end to our trip! We absolutely loved our visit and cannot wait to visit more onsen ryokans.
Read more
Date of stay: December 2023Trip type: Travelled with family
Room Tip: Come for one or two nights to relax and recharge
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alix S wrote a review Apr 2024
2.0 of 5 bubbles
We had a western room for three (two parents and our daughter - toddler age). We were due to stay for three nights but left a day early.

I’ll start with the positives:

Quite possibly the best two nights sleep I’ve had in years. Comfortable beds in a very peaceful and place.
Beautiful onsen and one of the original seven in Hakone.
The room was much larger than advertised and we had plenty of space.

Unfortunately, none of that outweighs the negatives:

The location, whilst beautiful, is very far outside of Hakone. Whilst we knew this in advance of booking we had no idea how difficult booking taxis / getting around would be and this should be made clear to guests when they check in. The day we left, we attempted to book a taxi the evening before and then again the next morning; however we were told it wasn’t possible. After waiting in reception for 50 minutes, and being presented with the bus timetable three times, we were eventually able to book our own on an app. The reception team were incredulous when we found our own solution. For a hotel in the middle of nowhere, they simply must have more options to get guests around other than offering a bus timetable, which is not practical when you have a toddler and several bags (not least because the hotel’s driveway is incredibly steep). Have a minibus which someone on shift can drive and charge guests for it… something other than nothing.

The meals are authentic but they really should offer basic, western options e.g. a continental breakfast instead of a traditional Japanese one. Our daughter ate nothing as it just wasn’t palatable for her.

For the price, the items in the fridge should be complimentary.

The staff, whilst friendly, are very over the top. It took us 45 minutes to check in because we had to go through far too many details. Such as when we would have breakfast / dinner each day. We weren’t able to go to the room on our own, we had to be shown and take the lift and wait for someone to follow. We’d had a stressful train journey and just wanted to settle ourselves…

The location, as mentioned, is lovely. But there really should be more outdoor space given you’re in the hills. It’s very disappointing that you couldn’t walk anywhere around the hotel.

There is some serious updating that needs to happen in some of the overlooked communal areas e.g. the lifts. They smell and clearly haven’t been renovated.

Overall, our experience at Kai Hakone was beyond disappointing. We saw the hotel in a magazine and feel like it must have been a paid for inclusion as nothing lived up to expectations and we were so looking forward to the few days there.

If you want to go, spend one night to experience the onsen and the view but 100% rent a car (which is another headache in Japan - look this up in advance). I wish we’d stayed somewhere else in Hakone; despite having the best sleep of my life, the times I was awake I was frustrated, disappointed and fed up.
Read more
Date of stay: April 2024
2.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
Room Tip: Rent a car and take food if you’re not unconvinced on the traditional Japanese options / have...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
karangoenka wrote a review Mar 2023
Hyderabad, India
5.0 of 5 bubbles
This was our first time in a Japanese rokayan and I think KAI is one of the high-end ones. The experience was great and something very unique for us which we really enjoyed. Overall, using their onsen, getting their in-room massage, and simply just being here was very relaxing. The quality of their onsen spa is also very good. The room size is big and very comfortable. Their breakfast and dinner is traditional Japanese and it’s served very well. I would highly recommend if you have any special dietary restrictions, it’s better to inform the hotel well in advance, otherwise they might not be able to provide you the meal. Also, if you want to take a taxi to anywhere in the town, better to book it from before.
Read more
Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
pedd wrote a review Feb 2020
+1
5.0 of 5 bubbles
Awesome views of the surrounding mountains. I like classical architecture.
Lovely friendly staff, clean and beautiful rooms with a beautiful View.
Traditional dinners and breakfasts was perfect!
The Onsen is beautiful and there are 2 available sites for different experiences.
A bus stop right outside the hotel to make it so easy to discover the area.
Overall very well maintained hotel, we definitely enjoyed our stay.
Read more
Date of stay: February 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: Japanese-style Suite with River View
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Hakone
Responded Feb 27, 2020
Dear Peduckk, Thank you for your kind review with pictures of Hoshino Resorts KAI Hakone! It is excellent news to hear that you had a positive stay and that you especially enjoyed the local Japanese cuisine as well as the architecture of our hotel! Our services strive to provide an experience that is both authentically Japanese and comfortably modern. We have a variety of unique accommodations, and would love the chance to welcome you back to one of them soon! Sincerely, Guest Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ben N wrote a review May 2024
London, United Kingdom
+1
4.0 of 5 bubbles
A nice stay in a great setting. We moved to Kai Hakone after a mistake with their sister hotel nearby…

I have to stay the hotel itself is certainly dated in comparison to its sister, Kai Sengokurha. The room Itself was fine, clean and traditional Japanese. Although it had a very distinct wooden smell which was tough to get used to!

A lovely view from the hotel and a great in room massage!

The onsen is STUNNING. Way better than the one at Kai Senkogkura and the best one we have found in Japan. It truly is in an incredibly peaceful setting and I was very impressed!

The food was also better that its sister and the staff couldn’t do any more for you!
Read more
Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sarah M wrote a review Apr 2014
Japan
2.0 of 5 bubbles
An interesting experience. The rooms were traditional, with a a fantastic view. However the food was poor, particularly the breakfast. Usually we can find something to enjoy in a Japanese menu- this time we struggled. Certainly over priced. The onsen was lovely, with the view outside. There are separate male and female baths, where you do have to bathe naked. Overall poor value. We then moved onto the Hyatt, where there was a much wider selection of food. You can choose either a French menu or a Japanese menu. The location is also better as it is directly on the tourist circuit. The view from this hotel is probably even better and they offer a free pick up from the train station.
Read more
Date of stay: April 2014Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
g0r0goro wrote a review Dec 2014
3.0 of 5 bubbles
I stayed here with my family (wife and
two teenagers) on Christmas Eve and Christmas Day. After reading mixed reviews by Japanese travelers about this resort, I came here with an open mind, and this was my first stay at a Hoshino resort.

Hoshino resort group is very popular, but comes with a high price tag, and this Hakone resort is no exception. It has only 31 rooms to service (plus one room where you can receive premium massage treatment!), so the staff supposed to have the time to pamper you by giving you attentive service. However, I felt some staff’s efforts did not bear fruit at times due to apparent inexperience.

This resort is located in more or less in the middle of nowhere, and the building looked tired and I felt it requires a face-lift. You either need a car or happy to get to and from this place by taxi, as they do not offer any shuttle service even from its nearest train station. If your objective is to have a quiet and “seclusive” time with your partner, this may be a place for you. They will feed you Japanese breakfast and dinner, and only other notable activities you could do here is to enjoy the Onsen (hot spring) and indulge yourself in a premium massage treatment.

The onsen area is semi-Roten i.e. in a semi-open air with no indoor bath, so you can really experience the cold winter! There is also sauna, and thankfully this is indoor. If you cannot face the cold, you can still enjoy the onsen in the bathtub of your room.

Two big disappointments from this stay were:
1) Quality of Japanese set dinner and breakfast
For the price we are paying, these must be the highlights of the stay but regrettably I cannot find any complimentary word for the chef. They do not offer meals outside breakfast and dinner times.
2) What Christmas?
It seemed like any other days of the year with no Christmas tree in sight and no special things organized to celebrate this festive season. As far as I am aware, the owner of the group, Mr. Hoshino, is not a Muslim. I do wonder what kind of New Year party they are going to have here, if there is going to be any!

I will try another Hoshino resort to give the famous group another chance, but
if you are still fascinated to stay here, I suggest:
1) Get one of the top floor rooms, as they have higher ceilings to give the rooms an open feeling (and the heating in my room was OK) and better views;
2) Get one of the rooms closest to the reception/dining building, as you have to walk outside to get to your rooms. Perhaps not an issue during warmer times, but you feel grateful for it during the cold winter. The onsen area is also nearer to the reception/dining building

I rest my case.
Read more
Date of stay: December 2014
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mcchatterbox wrote a review Apr 2018
London, United Kingdom
5.0 of 5 bubbles
I've written a long review, as I know there are many options in Hakone and this hotel is very expensive. I would highly recommend it.

This hotel is simply stunning. The Japanese style bedroom was very stylish and spacious. The beds and bedding were high quality and very comfortable. Huge floor to ceiling patio doors led out onto a small balcony looking out over a gushing stream amongst a forest area, with complete privacy. The sound of the water babbling in the background was very relaxing.

The onsen is outside and like the bedrooms is not overlooked by any buildings or roads, so you have privacy. There is a pool, sauna and icy cold bath, along with spa style dressing areas filled with products and a variety of drinks and frozen oranges. We were there for two days and the male and female signs switched over on the second day, so we got to experience both pools. However, they are very similar and have the same water, one is just a little bigger and the view to the forest slightly different. You cannot wear swimsuits, but like the other onsens I have been to, people are very polite and so do not worry you will not feel awkward, or embarrassed!

Both men and women are given a yukata (simplified version of a kimono) and traditional shoes to wear during your stay. The Japanese and most foreigners wore them for dinner too. A member of staff took one look at me and insisted on getting me a large size (I'm a UK size 10). The size small was really quite a lot of fabric to wrap around me, so I used that instead. The shoes were a little small for us both, but I get the impression that not too many foreigners go there. Not too many of the staff there speak much English, but they will find you a fluent speaker if they can't understand you.

The food is really spectacular. There are a few dinner seatings starting at 17:30. We chose 19:30. You are seated in a private room made up of paper screens, so you have privacy, but can hear the other diners. There were many courses, all beautifully presented (works of art) and mostly delicious. Breakfast had sittings too and was traditional Japanese. Grilled fish, rice, miso, pickled vegetables and tea.

The bus runs right by the hotel to the major sights, but you are set a 15 minute drive away from anything else. You can pay around 1000 yen to have your bag taken to the train station after you check out, if you want to go sightseeing before you head off to your next destination. A taxi from the train station was around 1800 yen. I wouldn't advise walking it, as the road is steep, narrow and winding.

Hakone transport and attractions are more expensive an other cities so look into the unlimited transport and attraction passes, rather than paying for single journeys.

The shop has a few snacks, but you may want to bring some of your favourites, fruit etc. If you are staying for a few days.
Read more
Date of stay: April 2018Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hoshino_Resorts, お客様担当マネージャー at Hoshino Resorts KAI Hakone
Responded May 3, 2018
Dear Mcchatterbox, Thank you for a great review of Hoshino Resorts KAI Hakone! We are very pleased to hear that you enjoyed the atmosphere of your room, the hot springs, as well as the meals. Our services indeed strive to allow for a getaway that is both authentic and relaxing for all who stay with us. We have a variety of accommodations all over Japan and we hope to welcome you back to another one of them again in the near future! Thank you again. Sincerely, Guest Relations Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Katie H asked a question Apr 2023
New York City, New York22 contributions6 helpful votes
Does everyone in this resort have access to the view on the cover page?
Janli0104 asked a question Jul 2019
Hong Kong, China333 contributions150 helpful votes
Hi, are there private onsen in rooms? Thanks.
Answer from heymitch
NYC4 contributions8 helpful votes
No Private Onsen, The bathrooms are large and mine featured a spacious,deep wooden tub. i'm not sure if all the rooms have this. It was great for a soak.
maria k asked a question Mar 2018
Brooklyn, New York14 contributions2 helpful votes
Does the ryokan allow people with tattoos in the onsen?
Answer from makichi
Tokyo Prefecture, Japan30 contributions13 helpful votes
Sorry to late answer and they doesn’t allow tattoos.
Yoko N asked a question Aug 2020
Tokyo Prefecture, Japan86 contributions51 helpful votes
食事やお風呂でどんなコロナ対策をしていますか?部屋食はできますか?
Answer from Hoshino_Resorts
Matsumoto, Japan18 contributions
Yoko N様 ご返信が遅くなりまして誠に申し訳ありません。 お食事は全て食事処でのご案内でございますが、個室になっております。 また、換気を行い、入り口ではアルコール消毒のお願いとマスクケースをお配りしています。 大浴場に関しては、客室にいながら大浴場の混雑状況をご確認いただけるアプリを導入し、 食事処も含めて大浴場やパブリックスペースの消毒も定期的に行っています。 来ていただいたお客様に安心安全にご滞在していただけるように感染防止対策を徹底しております。
Margaret M wrote a tip May 2024
Washington DC, District of Columbia66 contributions14 helpful votes
5.0 of 5 bubbles
"Come for one or two nights to relax and recharge"
Read full review
Alix S wrote a tip Apr 2024
1 contribution
2.0 of 5 bubbles
"Rent a car and take food if you’re not unconvinced on the traditional Japanese options / have children."
Read full review
allplanetsearch wrote a tip Jun 2023
Menlo Park, California350 contributions163 helpful votes
5.0 of 5 bubbles
"Have the front desk call ahead for taxis."
Read full review
jouxjoux06 wrote a tip Mar 2023
Seengen15 contributions1 helpful vote
2.0 of 5 bubbles
"No taxi availability and uphill in the forest. Come with your own car or calculate 1-2 hours for pick up time after checkout."
Read full review
pedd wrote a tip Feb 2020
10 contributions
5.0 of 5 bubbles
"Japanese-style Suite with River View"
Read full review
Not the right property for you?
There are more places to choose from in the Hakone-machi area.
PRICE RANGE
C$709 - C$1,017 (Based on Average Rates for a Standard Room)
LOCATION
JapanKantoKanagawa PrefectureAshigarashimo-gunHakone-machiHakoneyumoto Onsen
NUMBER OF ROOMS
32
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Hoshino Resorts KAI Hakone - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Hoshino Resorts KAI Hakone
Which popular attractions are close to Hoshino Resorts KAI Hakone?
Nearby attractions include Tamadare Falls / Hien Falls (1.2 km), Tamasudare Shrine (1.2 km), and Fukuju-in Temple (Hakone Kannon) (1.0 km).
What are some of the property amenities at Hoshino Resorts KAI Hakone?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and free parking.
Which room amenities are available at Hoshino Resorts KAI Hakone?
Top room amenities include air conditioning, a refrigerator, and blackout curtains.
What food & drink options are available at Hoshino Resorts KAI Hakone?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Hoshino Resorts KAI Hakone?
Yes, free parking is available to guests.
What are some restaurants close to Hoshino Resorts KAI Hakone?
Conveniently located restaurants include Hakone Bakery Hakone Yumoto Honten, Tenseien Restaurant, and Hakone Akatsukian Honten.
Are there opportunities to exercise at Hoshino Resorts KAI Hakone?
Yes, guests have access to a sauna during their stay.
Are there any historical sites close to Hoshino Resorts KAI Hakone?
Many travellers enjoy visiting Hakone Shrine / Kuzuryu Shrine Singu (5.7 km), Odawara Castle (7.0 km), and Hakone Sekisho and Hakone Sekisho Museum (6.2 km).
Does Hoshino Resorts KAI Hakone have any great views?
Yes, guests often enjoy the mountain view available here.
Is Hoshino Resorts KAI Hakone accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
All Hakone-machi HotelsHakone-machi Hotel DealsLast Minute Hotels in Hakone-machiHotels near Hoshino Resorts KAI Hakone
Things to DoRestaurantsFlightsTravel StoriesCruisesRental Cars