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Excellent Service and great hospitality. This hotel is highly recommended for visitors with family. They really know how to take care of you. Breakfast can surely be improved but otherwise everything was excellent.
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The hotel is somewhat isolated from the hustle and bustle of Hakone and even tiny Gora which makes it incredibly tranquil. Sitting on our balcony, it was so quiet we couldn’t help but relax.
Although the hotel is polished and high end, it’s a spa/onsen...More
We should have planned for an extra day in Hakone to enjoy to the fullest. The hotel mountain views were beautiful and our room was very relaxing and spacious. The hotel has a shuttle service that can take you to/from either Odawara or Gora train...More
Hotel is well located the rooms are good size but old ...No professional concierge service which is a bit frustating as staff at front desk acts as a concierge and knowledge is less. Free alcohol is severed from 4-7 .. spa is good
This Hyatt is quite a gem in the mountainous region of Hakone in the actual town of Gore. It's a strong hike straight up hill at 1.7 KM from the train station so make sure and catch the free shuttle...but be careful it has limited...More
They do have the shuttle from Odawara to the hotel. I think you could ask them to help for that. You can just only ask from their e-mail (e-concierge) that provided on their website, they answer quite fast! Also, you may ask... More
They do have the shuttle from Odawara to the hotel. I think you could ask them to help for that. You can just only ask from their e-mail (e-concierge) that provided on their website, they answer quite fast! Also, you may ask the time for the shuttle as the time I went, they had only 3 times a day.