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Traveller (419)
Room & Suite (253)
Dining (42)
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About
Property amenities
Restaurant
Shuttle Bus Service
Wheelchair Access
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hot Tub
Concierge
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Room features
Non-Smoking Rooms
Air Conditioning
Family Rooms
Smoking rooms available
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Safe
Great View
HOTEL CLASS
Reviews (561)
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107 results
Traveller rating
44
49
7
3
4
Traveller type
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LanguageEnglish
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44
49
7
3
4
Show reviews that mention
All reviews shuttle bus sauna and steam rooms western japanese room hakone yumoto station foot massage reasonable size large hotel booked a twin room buffet dinner and breakfast great onsen outdoor onsen hot pools rooms are small non japanese speakers onsen hotel sushi men and women
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1 - 5 of 107 reviews
Reviewed October 15, 2018 via mobile

Overall, we really enjoyed our stay at Tenseien. It did feel big for a ryokan, but all the amenities one would expect were available. The onsen facilities were excellent. There were several separate pools which made it easy to find a space for yourself. We...More

Thank Sir_Antone
Reviewed October 7, 2018 via mobile

Wow Amazing facility in Hakone close to Hakone train station Great onsen experience Several bath and sauna with outdoor bath Wonderful massage , several options to choose from Friendly service and very clean

Thank JohnnysGoodLifeTips
Reviewed September 14, 2018

I stayed here for one night as part of a package tour, so the choice was not really mine, but I greatly enjoyed the stay. The room was spacious enough for me and comfortable, food was good, too. I am not a great fan of...More

2  Thank Kriemhild
Reviewed May 23, 2018

This is a great place to experience the Japanese onsen/hot baths. Fully Japanese in character, shoes off at the entrance door, a large hotel with western style rooms (which we had) and Japanese style rooms (which we did not see). Wonderful hot pools on the...More

1  Thank Charles M
Reviewed April 17, 2018

First of all, you have to remove your socks once you enter the hotel main entrance. Keep your shoes in a shoe locker and practically walk throughout the hotel in your socks, or barefooted. The hotel will provide a pair of socks for all guests...More

4  Thank welfordess
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Questions & Answers
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Siu Man N
February 21, 2018|
AnswerShow all 4 answers
Response from JoM2724 | Reviewed this property |
The Japanese style private baths comes in various shapes and styles. You can reserve them by the hour. They come with an adjacent Japanese style room where you can change and relax. The fee is reasonable and it allows you to... More
1
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Cynthia L
September 10, 2017|
Answer
Response from pinyohiso | Reviewed this property |
There is only a latrine in your room. You have to use a public bath for taking a shower.
1
Vote
Room Tips
"4th floor has massage rooms; 5th floor has free drink stand (coffee, tea, water)."
CharlesM187
May 23, 2018
Read review
"We had a room overlooking the waterfalls which was great, but you definitely paid a premium for it."
DougB868
Apr. 3, 2018
Read review
"Rooms at the front were quiet, a large waterfall at the back could be noisy."
mikeymost
Sep. 23, 2017
Read review
"Try a Japanese bed for a night, you'll never forget :)"
SooLux
May 29, 2017
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PRICE RANGE
US$144 - US$466 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
tenseien hotel hakone-machi
LOCATION
JapanKantoKanagawa PrefectureHakone-machiHakoneyumoto Onsen
NUMBER OF ROOMS
198
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