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Traveller (412)
Room & Suite (253)
Dining (42)
Overview
  • Excellent29%
  • Very good50%
  • Average13%
  • Poor4%
  • Terrible4%
Travellers talk about
Name/address in local language
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Hot Tub
Non-Smoking Hotel
Restaurant
3 Star accommodation
All hotel details
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Rooms
Sep. 30Oct. 1
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (548)
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105 results
Traveller rating
44
47
7
3
4
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LanguageEnglish
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7
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Show reviews that mention
All reviewsshuttle buswestern japanese roomhakone yumoto stationdays tripindoor tubfoot massagelarge hotelreasonable sizebooked a twin roombuffet dinner and breakfastexcellent onsenhot poolsjapanese onsennon japanese speakersprivate onsenmen and womenstayed for one night
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1 - 5 of 105 reviews
Reviewed 4 days ago

I stayed here for one night as part of a package tour, so the choice was not really mine, but I greatly enjoyed the stay. The room was spacious enough for me and comfortable, food was good, too. I am not a great fan of...More

Thank Kriemhild
Reviewed May 23, 2018

This is a great place to experience the Japanese onsen/hot baths. Fully Japanese in character, shoes off at the entrance door, a large hotel with western style rooms (which we had) and Japanese style rooms (which we did not see). Wonderful hot pools on the...More

1  Thank Charles M
Reviewed April 17, 2018

First of all, you have to remove your socks once you enter the hotel main entrance. Keep your shoes in a shoe locker and practically walk throughout the hotel in your socks, or barefooted. The hotel will provide a pair of socks for all guests...More

4  Thank welfordess
Reviewed April 3, 2018

This rather large hotel was a treat. Superb setting and a fantastic Japanese style room that had a private outdoor bath and overlooked the waterfalls in the hotel park. Friendly and efficient staff. Large buffet dinner and breakfast with an endless variety of offerings, but...More

Thank Doug B
Reviewed April 2, 2018 via mobile

For me, second only to Hyatt Hakone which doesn’t have an outdoor onsen. Very clean rooms, excellent customer service, amazing onsen, it was a treat to stay here. My only gripe is the food, which was just so-so for Japan, but it’s a very high...More

Thank JoP2236
View more reviews
About
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Air Conditioning
Banquet Room
Concierge
Conference Facilities
Electric Vehicle Charging Station
Hot Tub
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Refrigerator in room
Sauna
Shuttle Bus Service
Wheelchair Access
Room Service
Free Parking
Pool
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Spa
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available, Suites
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Spa
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available, Suites
Number of rooms
198
Price range
US$164 - US$448 (Based on Average Rates for a Standard Room)
Also Known As
Tenseien Hotel Hakone-Machi
Location
Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Hakoneyumoto Onsen
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Spa
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available, Suites
Number of rooms
198
Price range
US$164 - US$448 (Based on Average Rates for a Standard Room)
Also Known As
Tenseien Hotel Hakone-Machi
Location
Japan > Kanto > Kanagawa Prefecture > Ashigarashimo-gun > Hakone-machi > Hakoneyumoto Onsen
Photos
Traveller (412)
Room & Suite (253)
Dining (42)
Amenities (72)
Questions & Answers
Ask a question
Siu Man N
February 21, 2018|
AnswerShow all 4 answers
Response from JoM2724 | Reviewed this property |
The Japanese style private baths comes in various shapes and styles. You can reserve them by the hour. They come with an adjacent Japanese style room where you can change and relax. The fee is reasonable and it allows you to... More
1
Vote
Cynthia L
September 10, 2017|
Answer
Response from pinyohiso | Reviewed this property |
There is only a latrine in your room. You have to use a public bath for taking a shower.
1
Vote
Room Tips
"4th floor has massage rooms; 5th floor has free drink stand (coffee, tea, water)."
Read review
"We had a room overlooking the waterfalls which was great, but you definitely paid a premium for it."
Read review
"Rooms at the front were quiet, a large waterfall at the back could be noisy."
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"Try a Japanese bed for a night, you'll never forget :)"
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