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Yokohama Bay Sheraton Hotel and Towers

963 reviews
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Traveller (755)
Room & Suite (395)
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Overview
  • Excellent28%
  • Very good54%
  • Average14%
  • Poor2%
  • Terrible2%
Travellers talk about
“west exit”(13 reviews)
“spg platinum”(8 reviews)
“train station”(41 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.0 Star Hotel
All hotel details
Offers from Yokohama Bay Sheraton Hotel and Towers
Offers & Announcements: ★SAVE UP TO 15%★
Contact Info
Name/address in local language
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Reviews (963)Write a Review
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All reviewswest exitspg platinumtrain stationtakashimaya department storecompass restaurantyokohama bayunderground mallnarita expressconvenient locationexcellent locationdirect accessgreat shoppingbusiness travelersbreakfast buffet istop floorbusiness tripmain station
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11 - 15 of 324 reviews
Reviewed 7 December 2017

This is a convention, business hotel located in a high-rise building adjacent (two blocks through an underground retail mall) to the main train station. The location is convenient for shopping and for touring both Yokohama and Kamakura (or as a much lower cost alternative to...More

Thank attillathehun
Response from YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and TowersResponded 12 December 2017

Thank you for taking the time to share your recent experience at Yokohama Bay Sheraton Hotel & Towers and for sharing your experience with us. We are delighted to learn that you have enjoyed our accommodation at our Sheraton Club Floor. We agree our location...More

Reviewed 2 December 2017

I'm just reading the reviews here and seems like many people have shared my kind of experience. This hotel doesn't deserve to be in SPG nor in JAPAN. Very rude check in staff and poor hospitality and rooms belong to the 80's with no upgrade...More

Thank suchan p
Response from YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and TowersResponded 3 December 2017

Thank you for sharing your feedback with us. We definitely value your loyalty as an SPG Platinum member, and we're sorry to hear about your experience. On behalf of our team we would also like to offer our sincerest apologies for the issues you encountered...More

Reviewed 26 November 2017

This hotel location is golden. Next to Yokohama JR station, YCAT bus terminal, few shopping mall nearby. A lot of restaurant near this hotel as well. The hotel room renovated recently, and their lounge located at 26F also renovated. Internet connection is fast. Parking fee...More

Thank agatha l
Response from YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and TowersResponded 28 November 2017

Thank you very much for spending your important time to review your recent stay at Yokohama Bay Sheraton Hotel & Towers. We are delighted to learn that you could enjoy the location of the hotel and breakfast at the restaurant. Thank you again for your...More

Reviewed 26 November 2017

This hotel is attached is the Yokohama train station. Need I say more? The convenience alone gave it a bump up in the overall rating. Besides that, it is your typical average Sheraton hotel. But I loved being able to go underground into Yokohama Station,...More

Thank dhcbecker
Response from YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and TowersResponded 28 November 2017

Thank you for taking the time to share your recent experience at Yokohama Bay Sheraton Hotel & Towers. We agree our location makes our hotel a great place to stay on business trip and vacation. It is great for sightseeing, shopping, dining and it is...More

Reviewed 18 November 2017 via mobile

Another Old Grade 80s Dame torn between being retro and updated. Rooms are a good size and clean with good bedding. Bath room larger than japanese normal. The Window overlooks the Station bus stops and taxi stands as well as currently Some construction sites on...More

Thank francc
Response from YokohamaBaySheraton, お客様担当マネージャー at Yokohama Bay Sheraton Hotel and TowersResponded 19 November 2017

Thank you for staying at Yokohama Bay Sheraton Hotel & Towers and for taking the time to provide us with your feedback. We are glad to learn that you are satisfied with our spacious room, bed and bathroom. Yokohama station which is currently under renovation...More

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About
Amenities
Top amenities
Room Service
Restaurant
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hotel Amenities
Room Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Restaurant
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Indoor pool
Details
Price range
US$167 - US$367 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Yokohama
#9 Romantic Hotel in Yokohama
#9 Business Hotel in Yokohama
#11 Family Hotel in Yokohama
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$167 - US$367 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Yokohama
#9 Romantic Hotel in Yokohama
#9 Business Hotel in Yokohama
#11 Family Hotel in Yokohama
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (755)
Room & Suite (395)
Dining (338)
Pool & Beach (1)
Hotel & Grounds (642)
Bathroom (48)
Business Centre & Event Rooms (10)
Questions & Answers
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mercs_benz
29 October 2017|
Answer
Response from Garry H | Reviewed this property |
Check trip advisor for all your questions there the experts. In town there are few good restaurants check with hotel when you check in.concierge there is amazing. Great hotel great people
0
Votes
Karen S
22 October 2017|
AnswerShow all 4 answers
Response from keroro7 | Reviewed this property |
No, shuttle pickup. But you can use limousine bus from Haneda airport. Not sure of Naritta airport. The price of this limo bus is around 700 Yen one way.
1
Vote
bcobb90
13 August 2017|
Answer
Response from AmineCne | Reviewed this property |
Hello, The hotel offer a taxi service to and from Osanbashi Pier for 1000 yen (if you take a taxi by your own it will cost 3 to 4 times this price). There's also the train option station is around 20 min from the cruise... More
1
Vote
Room Tips
"Suite with a view of Yokohama Bay"
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"Ask for a room close to the elevator...mine was at the end of the hall"
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"Rooms facing the bay (east) on the higher floors"
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"Choose a different hotel"
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