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Hotel New Grand

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Hotel New Grand
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733 Reviews from our TripAdvisor Community

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Showing 108: English reviews
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Beijing, China
Reviewed 1 week ago NEW

the hotel itself is very very beautiful, long history. the lobby, main building, garden itself can become a sight view. the room is bigger than usual japanese hotel, three person in a twin room also be OK, great facilities with good fuction, you will find everything you need in the room. the staff are soooo helpful and friendly, and always...

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Helpful?
Thank liyihua
Reviewed 1 week ago

This is a 5-star rating for a hotel that is very good at what it does in this price-range and hotel class. Please note that does not mean it is a 5-star hotel; so manage your expectations. The hotel is basic and the decor a bit dated, but it is flawlessly clean and very tidy. Friends of mine stayed in...

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1Thank MEMworldwide
Zurich, Switzerland
Reviewed 2 weeks ago

The service was excellent, the concierge very friendly and helpful, but the rooms are very small. Although I had a spectacular view of the bay and Minato Mirai, I did not feel well in my room. The hotel is close to Chinatown, but far from anyplace else in Yokohama. Our parents used to go to parties in the old part...

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Helpful?
Thank Alissila
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

Thank you very much for choosing to stay with us. I was happy to read that you liked the view from your room and the service our concierge were able to provide. We apologize that you were not completely satisfied with your room. Our 34 square meter bay-view double rooms on the corner of our tower building have a round...

Amsterdam, The Netherlands
Reviewed 2 weeks ago via mobile

In the hotel is a sushi restaurant and that's really amazing. We where invited by our partner in Japan and what a great sushi and small dishes I never had eaten before. Live cooking and that was pretty exciting.

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Helpful?
Thank Frank v
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

Thank you so much for your kind review toward Tankuma Japanese restaurant. The chef and the staff were very delighted to know that you enjoyed the sushi. We hope to see you again next time you visit Yokohama.

Yokosuka, Japan
Reviewed 4 weeks ago via mobile

We were able to book a one night stay at this hotel, Bayview Double room in the tower. The room was very clean and quite large for a Japanese hotel room. The staff were very polite. Highly recommend this upscale hotel!

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Helpful?
Thank flyinsolo72
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

We thank you very much for posting kind comments about your recent stay. We are very delighted to know that you enjoyed your room and the service we provide. We all look forward to your returns to Hotel New Grand and wish you many happy travels.

Nagano, Japan
Reviewed 2 January 2017

For over 50,000 yen a night, for room ONLY, this was very much a big overcharge, way too much !!! Yes, it was new year days, but still I see no justification for such a price. Rooms need urgent renovation. We stayed in the new building, the tower, which is not that new, probably was built around 30-40 years ago....

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2Thank Shlomi T
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

We appreciate your candid review about your stay with us and sincerely apologize for any discomfort you experienced during your stay. Clearly, there is some room which needs improvement and we will implement a remedial action without hesitation. We also apologize that your expectations were not met at our restaurant. The lack of our staff’s ability in communicating in English...

Reviewed 27 December 2016 via mobile

One of the oldest hotel in Yokohama but it has a new wing. We stayed in the New Wing and the rooms are quite newly furnished (I'd say probably within 10 years of usage). And our room has two twin beds (sized like Double in the US, so it sleeps comfortably). The room is quite spacious and has all utilities...

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Helpful?
Thank Yen Yu C
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

Thank you very much for taking your time to post such kind review about your recent stay at our hotel. Our staff is one of our greatest assets and I’m pleased that you appreciated their efforts. However, we still need much more language education to make our international guests happy. There is no goal for learning foreign language. We hope...

Perth, Australia
Reviewed 17 December 2016 via mobile

I stayed for 2 days on this occasion but have stayed here for up to 3 months at a stretch previously. Rooms are comfortable. Excellent internet connectivity. Staff always trying to please yet not intrusive. The Le Normandie on the 5th floors puts out a good spread for breakfast. Best to include breakfast in your room booking else you get...

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1Thank Sydney_on_the_move
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

Thank you very much for your patronage to Hotel New Grand. We are delighted to know that you enjoyed your stay. If you need any other assistance to your plans while you are staying with us, please do not hesitate to let the concierge know.

Hamilton, New Zealand
Reviewed 14 November 2016

We stayed here pre cruise from Yokohama. Our room was on the 10th floor, quite spacious ,comfortable bed, obscured harbour view with bridge views.Everything was presented well.Staff super courteous. 5 star rating but our room I think rated at 4 star. Meals at cafe restaurant were affordable and other restaurants a little expensive.Cheap taxi fare to cruise terminal. Buses taxis...

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1Thank Laurence F
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

Thank you so much for your kind review. We are very pleased to know that you would stay at our hotel again. We look forward to your next visit.

Germantown, Tennessee
Reviewed 10 November 2016

Stayed here for 3 nights before a cruise. Perfect location right across from Yamashita park and 700 yen taxi ride to Osanbashi pier. There is a bus called airport limousine that goes from Narita airport to the front door of the hotel for 3600 yen and very easy and convenient if you have luggage and do not want to fight...

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5Thank LeslieG_8
ホテルニューグランド宿泊部, 支配人 at Hotel New Grand, responded to this review

Thank you very much for taking your time to post your kind feedbacks. It is certainly encouraging as we aim to offer a great service experience. We hope you will continue to stay with us on future trips to Yokohama and look forward to welcoming you back to Hotel New Grand soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Smoking rooms available
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Breakfast Available
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Hotel New Grand is your classic&comfortable home.Sophisticatedly furnished room produces a noble,dignified ambience,gently wrapping your stay withpure relaxation.Inheriting the tradition and history, the unique Hotel New Grand style has matured with the city ofYokohama ... more   less 

Additional Information about Hotel New Grand

Address: 10 Yamashiracho, Naka-ku, Yokohama 231-8520, Kanagawa Prefecture
Region: Japan > Kanto > Kanagawa Prefecture > Yokohama > Kannai
Price Range: $133 - $899 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel New Grand 4.5*
Number of rooms: 240
Reservation Options:
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Also Known As:
New Grand Yokohama
Hotel Style:
#2 Spa Hotel in Yokohama
#2 Luxury Hotel in Yokohama
#3 Romantic Hotel in Yokohama
#6 Family Hotel in Yokohama
#8 Business Hotel in Yokohama
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Questions & Answers

Here's what travellers have asked, with answers from Hotel New Grand staff and other travellers.
9 questions
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Questions? Get answers from Hotel New Grand staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the high floor of the tower have two side view, when you check in, remember ask the minatomirai side, so that you can see the 21clock.”
  • great view with great mood
 of 5 bubbles liyihua, 16 Mar 2017 | Read review
“high floor with a harbour view”
 of 5 bubbles MEMworldwide, 15 Mar 2017 | Read review
“Premium rooms would have premium price tag.Quality still great on partial views but cheaper”
 of 5 bubbles 412laurencef, 14 Nov 2016 | Read review
“Book a corner room on high floor for great harbor ans city views”
 of 5 bubbles LeslieG_8, 10 Nov 2016 | Read review
“Our room was in the tower with a great view of the harbor and the night lights.”
 of 5 bubbles akfishguide, 9 Nov 2016 | Read review
5 of 5