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Lake Biwa Otsu Prince Hotel

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535 Reviews from our TripAdvisor Community

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Showing 97: English reviews
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Newcastle, Australia
Reviewed 3 days ago NEW

We didn't mind staying out of Kyoto at Lake Biwa as the train only takes 15 mins and we were out of the city rat race. Lake Biwa Prince is a huge hotel on the lake front, giving exception views from the higher floors. The rooms are large - biggest rooms we found in Japan. The staff are used to...

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Helpful?
Thank Ganghook48
OtsuPH, 事業戦略 at Lake Biwa Otsu Prince Hotel, responded to this review

Dear Ganghook48 sama Thank you very much for choosing Lake Biwa Otsu Prince Hotel and for taking time to share your great feedback. Your feedback in regards to the lack of attention to individual guests and non-frequent shuttle bus service is important to us. We recognize that appropriate assistance is necessary for individual travelers and improvement is required. And we...

Dallas, Texas
Reviewed 4 days ago NEW

We stayed in this hotel early April, 2017. Once we checked in the hotel room and felt so warm since the window can not be opened, when I called the front desk about the air condition and the answer was very strange, she told me the season is no air condition and wanted us to turn off the fan???? This...

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Helpful?
Thank Mike W
OtsuPH, 事業戦略 at Lake Biwa Otsu Prince Hotel, responded to this review

Dear Miki W sama Thank you very much for choosing Lake Biwa Otsu Prince Hotel and for taking time to share your feedback. We apologized that our explanation for your requests are not good enough. We use central air-conditioning system and at the early April, we used heating system. Front Staff asked you to turn off the air-conditioning, as heating...

Kent
Reviewed 1 week ago via mobile

My wife and I spent three nights on the first leg of a coach tour. Check in was very slick and our first impression of our room was very favourable. The room was very spacious with two queen sized beds. Mattresses were comfortably firm, as were the pillows. There was plenty of additional bedding. Helpfully, the room had a fridge...

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Helpful?
Thank Owen_thesaints
OtsuPH, 事業戦略 at Lake Biwa Otsu Prince Hotel, responded to this review

Dear Owen_thesaints sama Thank you very much for choosing Lake Biwa Otsu Prince Hotel and for taking time to share your great feedback. Your comments raise the motivation of staff and important to us for improve our service. We have done the part of renovation in last March. Your room on 15th floor and Lake View Dining BIONA for Breakfast...

Reviewed 3 weeks ago

During peak periods there is not enough elevator aka "lift" space. Room was ok. Large room, older but clean. Need to take a train to get to their shuttle bus pick up. If you have a lake view it is nice.

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Helpful?
Thank Bradley J
OtsuPH, Marketing at Lake Biwa Otsu Prince Hotel, responded to this review

Dear Bradley J sama Thank you very much for choosing Lake Biwa Otsu Prince Hotel and for taking time to share your feedback. We have 530 rooms and at the event of big group arrival, we ask guests waiting for elevator. We are planning for lobby renovation and trying to make smooth access for group and individual guests. We hope...

Taipei
Reviewed 21 February 2017

First of all, they have luggage delivery service from and to Kyoto station. This is the best service I've ever seen in Japan. It helps the nightmare of dragging the overweight and filled-with-souvenir luggage between stations and getting in and out of the subway. The shuttle bus service is good but about half an hour a service, so you have...

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Helpful?
Thank Joanne H
OtsuPH, Marketing at Lake Biwa Otsu Prince Hotel, responded to this review

Dear Joanne sama Thank you very much for choosing Lake Biwa Otsu Prince Hotel and for taking time to share your great feedback. We are delighted to read that you like our hotel especially because of our staff's attitude. We are so proud of having her in our team and your comments inspired all staff. We also appreciated that you...

Mijdrecht, Utrecht, Netherlands
Reviewed 11 January 2017

high building with fantstic view over the lake. lounge and shops with life music. elevators to the luxe rooms seperate from the cheaper rooms. supermarket nearby, restaurants more far, 10-15 minutes walk. shuttle to station for free.

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Helpful?
Thank Marcel D
OtsuPH, Marketing at Lake Biwa Otsu Prince Hotel, responded to this review

Dear Marcel D Sama Thank you very much for choosing Lake Biwa Otsu Prince Hotel and for taking time to share your great feedback. We are delighted to read that you enjoy the view of Lake Biwa as our hotel is really good location for shopping, dining outside hotel and for scenery of Lake Biwa. We are also convenience for...

Geelong, Australia
Reviewed 8 January 2017

Very clean rooms and good sized rooms at that. The buffet caters for both Japanese and Western breakfast foods. The staff were also very helpful, especially since our group did not speak Japanese and were more than willing to help with anything we needed.

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Helpful?
Thank whitebrooke
OtsuPH, Business Strategy Department at Lake Biwa Otsu Prince Hotel, responded to this review

Dear. Whitebrooke sama Thank you very much for choosing Lake Biwa Otsu Prince Hotel and for taking time to share your great feedback, which is encouraging to improve our service. We are delighted to read that you like the room, breakfast foods and our attitude for serving to foreign guests and found it important its mind and training as well....

Reviewed 26 November 2016

Just beside the Lake Biwa. A great place for the Biwa fireworks festival. Very clean and relatively large room with respect to normal hotels in Japan. You can have a great lake view from your room. Highly recommended.

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Helpful?
Thank Samuel S
Management response:

Thank you for staying with us, and we appreciate for your feedback. We are glad to hear that you liked the lake view in your room. We recommend Lake Biwa Otsu Prince Hotel to look at fireworks on the night of the festival every summer. We are all look forward to welcoming you again. Lake Biwa Otsu Prince Hotel Marketing...

Chicago, IL
Reviewed 21 November 2016

We stayed at the Lake Biwa Otsu Prince Hotel for 2 nights with other non-Japanese speakers.... it was recommended to us by someone from the area. We forwarded our luggage to the hotel from Kyoto station (welcome counter is on the ground floor) so we could go sightseeing in Kyoto. We used the hotel shuttle (outside Otsu station) several times...

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Helpful?
Thank oaktoncc
Management response:

Thank you for staying with us. We appreciate your valuable comments and we are glad to hear that Welcome Center helped you for sightseeing in Kyoto and you enjoyed your stay at our hotel. We will share your feedback and continue to try to improve our service and provide guests more comfortable stay. We are looking forward to welcoming you...

croissy
Reviewed 21 November 2016

Part of a hotel chain; enormous hotel, with apparently a significant proportion of groups amongst their clientele. Large twin bedroom, well equipped and superb view out over the lake. Traditional Japanese-style bathroom (stool plus basin) but usable as a large walk-in shower...with all the usual comforts of a hotel of this category (pyjamas provided, toothbrushes, razors...etc.). Well-soundproofed. Good Wifi reception...

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Helpful?
Thank almschi
yoshiura, 支配人 at Lake Biwa Otsu Prince Hotel, responded to this review

Dear almschi Thank you for your message and choosing our hotel . We are glad that you liked the view of Lake Biwa. However, we are very sorry about the stains on the carpets. And about the dirtiness, we are planning to renew our guestrooms as a solution. We really hope that you will have another opportunity to come and...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Shimizu
Shimizu
Cuisines: Japanese
Riho
Riho
Cuisines: Chinese
Beaux Se Jours
Beaux Se Jours
Cuisines: French
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
Official Description (provided by the hotel)
On the shores of Lake Biwa, in the heart of the Japanese archipelago, stands the 38-story Otsu Prince Hotel, one of the largest conference venues in Japan. Each guest room offers an unparalleled view of the lake and the surrounding hills. Since it is only 10 minutes from Kyoto Station, the hotel is also an ideal base for sightseeing in Shiga and Kyoto. With its convenient location, beautiful setting and attentive service, the Otsu Prince Hotel is the perfect choice for business meetings, as well as a relaxing vacation. ... more   less 

Additional Information about Lake Biwa Otsu Prince Hotel

Address: 4-7-7 Nionohama, Otsu 520-8520, Shiga Prefecture
Region: Japan > Kinki > Shiga Prefecture > Otsu
Price Range: $169 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Lake Biwa Otsu Prince Hotel 3.5*
Number of rooms: 530
Reservation Options:
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Also Known As:
Prince Hotel Otsu
Otsu Prince Hotel
Lake Biwa Otsu Prince Hotel Japan - Shiga
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Questions & Answers

Here's what travellers have asked, with answers from Lake Biwa Otsu Prince Hotel staff and other travellers.
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Questions? Get answers from Lake Biwa Otsu Prince Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a EIZAN room if you can, luggage can be delivered from/to Kyoto Station for free, the restaurants are costy there's a supermarket nearby”
202何真e, 21 Feb 2017 | Read review
“Choose the side where you can see the Biwa Lake.”
  • Biwa lake from my room
Y9776YVsamuels, 26 Nov 2016 | Read review
“Upper floors with a lake view.”
RonH853, 15 Oct 2016 | Read review
“kids, elders, couples...”
, 8 Sep 2016 | Read review
“Pay a little extra and get a newly renovated room on a high floor”
  • large room
  • view from room
  • view from room
ROTTERDAN62, 3 May 2016 | Read review
5 of 5