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Grand Hotel Tien-Shan

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#12 of 70 Hotels in Almaty
Certificate of Excellence
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1 room 2 adults 0 children
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Grand Hotel Tien-Shan
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126 Reviews from our TripAdvisor Community

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Showing 75: English reviews
Hong Kong, China
Reviewed 13 October 2016

Grand Tien Shan has a good location but the plase is run down - stained carpets in the corridor and a smelly room make no good environment for a visit. The worst: The prize is completely out of range: 47'500 Tenge per night for a single use very simple hotel room just too much. Place not recommended

Thank Marcel W
Geneva, Switzerland
Reviewed 8 October 2016

Almost like a boutique hotel, the lobby, rooms and the spa are cosy with a character. My superior room was small but very well kept with clean and spacious bathroom. Reception and restaurant staff seldome smile but the hosekeeping staff were fantastic. Perhaps, the management should consider replacing the reception staff with the house-keeping and cleaning staff who always greeted...

Thank Amathai
Reviewed 7 September 2016

I booked that hotel due to non-availabilty of other hotels. It has been a big disappontment, especially the service. Hardly English speaking staff (if you do not speak chinese its hard to find someone to tell your wishes), small breakfast buffet, elevator, which takes ages to go from the 1st to the 3rd floor, 15 min to check out (as...

Thank Nikolaus K
Muscat Governorate, Oman
Reviewed 26 August 2016

Stopped-over in Almaty for 3 nights as a tourist and stayed at the Grand Tien-Shan in a superior room. The room was clean, spacious and comfortable and had a decent bathroom with a large tub. Breakfast was good, as was dinner in the restaurant. The hotel is well located and several parks and shopping areas are within walking distance. For...

Thank walkabout59
Leuven, Belgium
Reviewed 30 July 2016 via mobile

The hotel is very well situated close to the Almaty city center. Although it is mainly a business hotel we have had an excellent service as a family here. Spacious and clean rooms, decent breakfast, very friendly and helpful staff. The only minor comment: espresso coffee is not included in the breakfast... I think it should be.

Thank Gmeyfroidt
Reviewed 29 July 2016 via mobile

In my opinion it's quite comfortable hotel to stay in for several days. There is everything which it typicall for hotels (gym, breakfast, free Wi-Fi zone... ). Prices are above average but within acceptable limits for business trips.

Thank Arman S
Edmonton, Canada
Reviewed 3 June 2016 via mobile

I was staying here for one night during my transit in Almaty.. The hotel has good reviews and price point was quite great so I decided to choose this hotel. The location is quite handy as it is walking distance to some markets and restaurants. But that was about it! I don't think this hotel is a four star! Maybe...

1Thank Aarij B
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Aarij B, First of all I would like to thank you for staying with us at the Grand Hotel Tien Shan. I am glad to hear that you have liked location of our hotel. I would like also to apologize for the inconveniences which you have faced during your stay. As we are always strive to provide the best...

Tokyo, Japan
Reviewed 25 April 2016

This hotel is located at middle of city. At north of this hotel, there are Panfilov Park, Green Bazaar, Zhibek Zholy street and so on. At south, there are Republic Square, Kok Tobe cable car foot station.(cable car was not operating in August 2015) and so on. Everything was all right except one small happening. When I finished taking a...

1Thank Tadahiro H
Reviewed 21 February 2016 via mobile

I just stayed at Grand Tien Shan for the second and last time. The rooms are clean and nice, but the service is dreadful. At breakfast, you can die of thirst waiting for someone to offer coffee, and when you try to find a waitress, there are three standing around chatting. The checkout procedure for some reason takes ten minutes;...

1Thank Kenneth P
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Mr. Keneth, Thank you for staying with us at the Grnad Hotel Tien Shan. I really apologize for the unpleasant situations which you have faced during this stay. Anyway I would like to thank you for your detailed review which will help us in improving our omissions. Because of our guests' review we could be better and our hotel...

Kiev, Ukraine
Reviewed 18 February 2016

My colleague and I stayed two weeks in this hotel while on a business trip from middle of October till November, 2nd . Room was of not great size, quite old in style and very dark. The hotel service didn’t provide guests with water in the rooms. Road noise in the room was noticeable. Breakfast was good. Wi-Fi was reasonable....

1Thank elena_rachkovskaya
George K, Director of Front Office at Grand Hotel Tien-Shan, responded to this review

Dear Ms./Mrs. Rachkovskaya, Thank you for staying with us at the Grand Hotel Tien Shan. Thank you also for your detailed review. Our hotel always strive to provide the best service to our guests and we have passed all your notes to the relevant departments to fix the issues. I apologize for all inconvenience which you have faced during your...

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  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
"Grand Hotel Tien-Shan" is located in picturesque area of the central part of Almaty, totals 78 numbers and offers individual service, a wide spectrum of possibilities for business and leisure, as, for instance, business center, high-speed Internet, banquet room, business meetings and conference halls, which area is 460 sq.M. Our redesigned lobby, restaurant and banquet room - are exactly that is necessary to have dinner, supper or carry out unforgettable event. Have a rest in our unique <> after your working day, with exclusive selection of drinks and cigars. The distinctive feature is our magnificent SPA-center "Bali". ... more   less 

Additional Information about Grand Hotel Tien-Shan

Address: Bogenbay Batyra St., 115, Almaty, Kazakhstan
Region: Kazakhstan > Almaty
Price Range: $124 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Tien-Shan 4*
Number of rooms: 78
Reservation Options:
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Hotel Style:
#5 Business Hotel in Almaty
#7 Spa Hotel in Almaty
#11 Luxury Hotel in Almaty
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hotel Tien-Shan staff and other travellers.
3 questions
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London, United Kingdom
over a year ago
Exeter, New Hampshire, United States

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Questions? Get answers from Grand Hotel Tien-Shan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“With a view of the park across”
 of 5 bubbles Amathai, 8 Oct 2016 | Read review
“Road noise in second floor rooms was noticeable.”
 of 5 bubbles elena_rachkovskaya, 18 Feb 2016 | Read review
“If you want quiet room, ask for courtyard facing”
 of 5 bubbles 944AP, 8 Dec 2015 | Read review
“Ask for park facing room”
 of 5 bubbles RajivGupta61, 12 Nov 2015 | Read review
“I was in a room facing the court yard so lovely and quiet.”
 of 5 bubbles RosarioO27, 25 Mar 2015 | Read review
5 of 5
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