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Grand Hotel Tien-Shan

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Traveller (79)
Room & Suite (31)
Dining (9)
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Overview
  • Excellent42%
  • Very good39%
  • Average14%
  • Poor2%
  • Terrible3%
Travellers talk about
“free spa”(4 reviews)
“room facing”(2 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
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Reviews (182)
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All reviewsfree spavery comfortable roomroom facingroom rateprofessional servicetv channelsbreakfast was excellentspa centerother hotelspanfilov parkcable carindoor poolcentral locationnice hotelcomfortable staylobbyinternet
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1 - 5 of 103 reviews
Reviewed 2 days ago

I like to stay here when I visit Almaty. Rooms are always clean, staff is very friendly, breakfast are good. there is a good spa service available in the building and nice bar on the 2nd floor. I would recommend it

Thank lebnat2017
Reviewed 1 week ago

Excellent hotel. Perfectly located. Spacious clean rooms. Friendly professional service. Good breakfast. Free WiFi. Good conference facilities. Restaurant will good food and rich menu . Great spa on premises.More

Thank anvas
Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 5 days ago

Dear anvas, First of all I would like to thank you for choosing the Grand Hotel Tien Shan and it was pleasure to serve you. Special thanks for your great review about our hotel and staff we appreciate it. I am glad to hear that...More

Reviewed 1 week ago via mobile

Fantastic stay in a such classic hotel. Best position in the city, with the best staff as possible. The cleaning was perfect, for a smoking room smelling perfume was a great thing for me. Can’t wait to stay again. Thank you to all.

Thank Pietro S
Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 5 days ago

Hello Pietro S! We are very glad that you spent a fantastic time with us. Thank you for the comments about our staff. And would love to see you again in our hotel. Best regards, Grand Hotel Tien Shan.

Reviewed 1 week ago

We have just spent four weeks in various countries in central asia and this was by far the best hotel we stayed at. We the spent the last two nights of our trip in this hotel and it is outstanding. Everyone from the courteous and...More

Thank Greg S
Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 4 days ago

Dear Greg S. Thanks for taking the time to share your experience with us. We are very happy that the service we provide met your expectations. The positive words about our staff are very motivating. It’s nice to know that our staff helped you enjoy...More

Reviewed 2 weeks ago via mobile

Lovely hotel in the centre of Almaty, with wonderful access to the surrounding city. We opted for a slightly larger hotel room which was a real treat. Room service was spot on, albeit slow on our last day. Spa services available although unfortunately booked up...More

1  Thank kaitisoultana
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Air Conditioning
Things to do
Pool
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Indoor pool
Hot Tub
Details
Price range
US$82 - US$125 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Almaty
#6 Spa Hotel in Almaty
#8 Luxury Hotel in Almaty
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$82 - US$125 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Almaty
#6 Spa Hotel in Almaty
#8 Luxury Hotel in Almaty
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (79)
Room & Suite (31)
Dining (9)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Marty K
May 15, 2017|
AnswerShow all 2 answers
Response from GroupManagement | Property representative |
Thanks, George ! Marty,have a good trip ! Regards from Almaty to both of you !
0
Votes
Shannon J
April 3, 2015|
Answer
Response from Phillipa S S | Reviewed this property |
As always, children have to be accompanied by an adult. The hotel does not take responsibility for any mishaps that may happen there.
0
Votes
Room Tips
"Rooms at the front have a lovely view of the park."
Read review
"The second floor is non-smoking."
Read review
"Check out the Bali Spa - its the Best in Town"
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"Ask for a room *not* facing the front."
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