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the AC works great in the middle of the summer. i cannot say the same about the other 2 hotels in Almaty that I stayed in. the pool is rather small and not very clean. good sauna and steam rooms. breakfast was bad.
I have found Almaty somewhat stressful. People in front line service roles are surly, cranky, unhappy or maybe all three. English is not much spoken and they speak in one or two word directives with no hello or excuse me etc so while I realise...More
I am really pleased how my stay in this hotel turned out (long weekend for Eid in June 2017). Apart form a few snags - intermittent hot water service and glasses not being replaced, I found the facilities and service up to standard, at least...More
I stayed for 2 nights in June 2017.
Hotel is a great location. About 10 min walk to Panfilov park, 20 min to Green Market and 20 min to Kok Tobe cable car.
Room is small but very clean and comfortable. Good shower facilities (good...More
Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 4 weeks ago
Thank you very much for your great detailed review of our hotel. We are so glad that you had a wonderful time staying with us!
We pay serious attention to the quality of services we provide and try to make our property a...More
nice hotel building is unusual for Asia but it is pretty enough. Staff is good always smiling. Good rooms cleaning is every day. Location was vey comfortable for me so if yuo have business travel you can come hereMore
Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded 13 June 2017
Thank you very much for your recommendation and positive comments about our hotel, staff and services we provide. We are delighted that our hospitality made your business trip comfortable and we will be very glad to welcome you in our hotel again.
US$75 - US$110 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#5 Business Hotel in Almaty
#7 Spa Hotel in Almaty
#11 Luxury Hotel in Almaty
Non-Smoking Rooms ,
Number of rooms
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