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Hotel is actually well located for both business and tourism. Just walking distance from Panfilov Park. Staff (Vladimir) was very helpful and very willing to help me around in anything I needed. Rooms are comfortable and breakfast was pretty good. Stayed already twice in this...More
Thank Rafa S
Response from Yevgeniy K, Director of Front Office at Grand Hotel Tien-ShanResponded June 13, 2017
Dear Rafa S,
Thank you very much for taking time in sharing your pleasant experience with us. We are happy to hear that our hotel is your regular choice and we will do our best to constantly deliver an excelent service.
I will share your...More
You probably do not go to Almaty that often to stay in an average hotel?
The location is ok, it's close to central locations, the pricing is good.
Breakfast is also good, even personnel is more busy is most cases with theirs own talking and...More
Stayed here last week for 6 nights. Positives are a great location in central Almaty, fantastic free spa center with great pool, sauna and steam. Breakfast was ok and nobody tells you eggs are available. The big negative is the very small room size and...More
Grand Tien Shan has a good location
but the plase is run down - stained carpets in the corridor and a smelly room make no good environment for a visit. The worst: The prize is completely out of range: 47'500 Tenge per night for a...More
Almost like a boutique hotel, the lobby, rooms and the spa are cosy with a character. My superior room was small but very well kept with clean and spacious bathroom. Reception and restaurant staff seldome smile but the hosekeeping staff were fantastic. Perhaps, the management...More