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Traveller (92)
Room & Suite (42)
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Overview
  • Excellent19%
  • Very good59%
  • Average17%
  • Poor2%
  • Terrible3%
Travellers talk about
“sutera mall”(38 reviews)
“sweet room”(4 reviews)
“boutique hotel”(7 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Rooms
Family Rooms
Multilingual Staff
Meeting Rooms
2 Star Hotel
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (96)
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Traveller rating
18
53
16
2
3
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LanguageEnglish
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18
53
16
2
3
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All reviewssutera mallsweet roomboutique hotelshopping mallopen conceptwalking distancemassage chairroom was cleanbasic amenitiesdrinking waterhotel guestswater pressureshort tripnon smokingf beateriessutra
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11 - 15 of 92 reviews
Reviewed May 9, 2017 via mobile

Stayed at this boutique hotel located within Sutera area over a weekend. We booked their Sweet Room through the hotel web, which can sleep 4 pax. The room was clean and spacious. Comes with a BIG bed, coffee machine, massage chair and open concept bathtub....More

Thank Andrew S
Response from CheeWoiTan, General Manager at J HotelResponded May 11, 2017

Dear Andrew S Thank you for your kind review and we are glad you've had a good and pleasant stay with your family. You have provided a detailed description of the room amenities -- we would like to just highlight the BIG bed that you've...More

Reviewed February 7, 2017 via mobile

The 2 double bedroom is good for 4 person to stay in. Attentive Guards who will pay attention to anyone who walks pass or coming in. Assisted me to carry the trolley back to the aeon big Supermarket. Nearby so many eateries that you will...More

Thank meowfy
Response from CheeWoiTan, General Manager at J HotelResponded February 10, 2017

Dear meowfy, Thank you for your most informative review. We shall convey your kind comments to the guards on duty for his extra mile service. We hope to see you back soon since I'm sure there are more eateries that you would like but didn't...More

Reviewed January 19, 2017

Nice interior design, hotel newly refurbish. Clean hotel with awesome customer service. Limited reserved parking space for guest. Worth for money. The only thing need to improve is to provide bottle drinking water to the guest, instead of refills type bottle water. (not sure when...More

Thank tomkurus
Response from CheeWoiTan, General Manager at J HotelResponded January 25, 2017

Dear tomkurus, Thank you for your kind review especially on our "awesome customer service". We are certain the value provided is worth the price. We have tried to move away from plastic bottled water in a move to reduce carbon footprints and plastic waste, by...More

Reviewed January 6, 2017 via mobile

Distance not too far from Senai Airport . Using airport taxi cost about Rm 48.00. The hotel is ok, located in row of shoplot and convenient for food and other shops. All in walking distance. Room is clean and cosy but the selection of tv...More

Thank Lai C
Response from CheeWoiTan, General Manager at J HotelResponded January 9, 2017

Dear Lai C, Thank you for your kind review. We trust you have found this location convenient both in terms of distance from the airport and food. We are also glad that you have found our rooms clean and cosy and we hope your short...More

Reviewed January 4, 2017

This is usually my hotel of choice when we head in JB but this might be my last stay there. Stayed here 2 times within a week and the 1st stay was definately better than the 2nd. For both times, I have no complaints about...More

Thank icepeachtea
Response from CheeWoiTan, General Manager at J HotelResponded January 4, 2017

Dear icepeachtea, We are very sorry to hear about the unpleasant experience you had with us on your 2nd stay. We are most concerned about the problem that you've described. Please know that this is not the usual state of our corridor. The problem could...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Meeting Rooms
Multilingual Staff
Room amenities
Air Conditioning
Details
Price range
US$17 - US$36 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$17 - US$36 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (92)
Room & Suite (42)
Questions & Answers
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Jiaxin O
June 25, 2017|
Answer
Response from Andrew S | Reviewed this property |
Their Sweet Room is equiped with bathtub but it"s an open concept. Meaning the bathtub is not located in a covered bathroom.
2
Votes
eternalsage
April 5, 2016|
AnswerShow all 2 answers
Response from Joelyn X | Reviewed this property |
Theres plenty of parking lots available, but most of them are open. So far I've only seen covered parking lots at sutera mall. Those lots are usually reserved for people who are dining at the restaurant.
0
Votes
sue13066
July 5, 2015|
Answer
Response from Wai_Spore | Reviewed this property |
yes. there is :-)
0
Votes
Room Tips
"Rooms behind the reception counter are quieter."
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"If anyone is booking the mini boutique room, try not to go for the room in pink as the window is facing the..."
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"Book direct to enjoy RM10 off the room rate"
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"I stayed downstairs and had peace during my stay, no complains from my friends who stayed upstairs"
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