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Traveller (92)
Room & Suite (42)
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Overview
  • Excellent19%
  • Very good59%
  • Average17%
  • Poor2%
  • Terrible3%
Travellers talk about
“sutera mall”(38 reviews)
“sweet room”(4 reviews)
“boutique hotel”(7 reviews)
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Rooms
Family Rooms
Multilingual Staff
Meeting Rooms
2 Star Hotel
All hotel details
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Reviews (96)
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92 results
Traveller rating
18
53
16
2
3
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LanguageEnglish
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18
53
16
2
3
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All reviewssutera mallsweet roomboutique hotelshopping mallopen conceptwalking distancemassage chairroom was cleanbasic amenitiesdrinking waterhotel guestswater pressureshort tripnon smokingf beateriessutra
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31 - 35 of 92 reviews
Reviewed 10 February 2016 via mobile

Staff are very well trained friendly and helpful. Rooms are clean but for non smoker must ask them to filter smoke stinking smell because unfortunately they allow smoking in their rooms. Strategic location. Easily accessible to shopping mall and food & beveragemMore

Thank Serene Y
Response from CheeWoiTan, General Manager at J HotelResponded 12 February 2016

Dear Serene Y, Thank you for your kind review. We are happy to hear that you have found our staff well-trained, friendly and helpful -- we shall constantly strived to be that way. The strictly non-smoking rooms that we have are the Sweet Room and...More

Reviewed 2 January 2016 via mobile

I checked in to this hotel on 31 dec 10pm and yold the staff that we will be staying for 2 nights. My husband saw that Family Room will be better for our stay so I asked if the room is available. The staff said...More

2  Thank Jolene O
Response from CheeWoiTan, General Manager at J HotelResponded 5 January 2016

Dear Jolene O, It is unfortunate to hear of your bad experience at our hotel, and from your review hinted at certain miscommunications between our staff and your good self. I have gone back to your folio and reviewed the details of the check in...More

Reviewed 1 January 2016

We stayed in 3 double rooms for my family of 6 adults and 2 children. The hotel is in an exciting and relatively new location close to shops and restaurants and Sutera Mall. The hotel building itself, and the decor, are in vibrant and eye-catching...More

Thank Cheng S
Response from CheeWoiTan, General Manager at J HotelResponded 5 January 2016

Dear Cheng S Thank you for your kind review and we are glad you had fun during your stay with us. Your review sums us up pretty well and we love to treat our guests like "old friends". In fact, there are many returning guests...More

Reviewed 15 December 2015 via mobile

Please avoid staying at this hotel if possible. Hotel staff over charged me more for half a night for checking out later by an hour. But didn't inform me upon calling the room at 12.25pm. I wanted to ask for an explanation but she couldn't...More

Thank JuliFoo12
Response from CheeWoiTan, General Manager at J HotelResponded 18 December 2015

Dear JuliFoo12, We wish to extend our sincere apology to you and on behalf of Yue Hua who served you that day. We thank you for writing -- your review reminds us that we have to be constantly at our best and all our human...More

Reviewed 7 December 2015 via mobile

This is my 2nd visit here. What makes me return to J hotel is 1) Acceptable price with supreme room & services 2) Walking distance to Sutera Mall 3) Restaurants are just beside the hotel 4) Hot shower functions very well 5) Good wifi 6)...More

Thank yi_yuan
Response from CheeWoiTan, General Manager at J HotelResponded 11 December 2015

Dear yi_yuan, Thank you for your kind review. We love to have you back with us again, by then, your baby will be running around the hotel and enjoying the big "doggy" at the lobby. Take care and all the best in your parenting! Kind...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Meeting Rooms
Multilingual Staff
Room amenities
Air Conditioning
Details
Price range
US$28 - US$37 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$28 - US$37 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (92)
Room & Suite (42)
Questions & Answers
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Jiaxin O
25 June 2017|
Answer
Response from Andrew S | Reviewed this property |
Their Sweet Room is equiped with bathtub but it"s an open concept. Meaning the bathtub is not located in a covered bathroom.
2
Votes
eternalsage
5 April 2016|
AnswerShow all 2 answers
Response from Joelyn X | Reviewed this property |
Theres plenty of parking lots available, but most of them are open. So far I've only seen covered parking lots at sutera mall. Those lots are usually reserved for people who are dining at the restaurant.
0
Votes
sue13066
5 July 2015|
Answer
Response from Wai_Spore | Reviewed this property |
yes. there is :-)
0
Votes
Room Tips
"Rooms behind the reception counter are quieter."
Read review
"If anyone is booking the mini boutique room, try not to go for the room in pink as the window is facing the..."
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"Book direct to enjoy RM10 off the room rate"
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"I stayed downstairs and had peace during my stay, no complains from my friends who stayed upstairs"
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