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KSL Hotel & Resort

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KSL Hotel & Resort
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2,013 Reviews from our TripAdvisor Community

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Showing 1,936: English reviews
KUL
Reviewed 3 days ago NEWvia mobile

Wonderful receptionist. Helpful bellman. Enough Parking space. Variety and delicious breakfast served. Clean n comfy bed. Housekeeping service fast. Nice theme park. Kids enjoyed their time in the pool area. Attached to shopping mall. Only prob was the waiting time for the lift was quite long

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Helpful?
Thank Tangapushpam
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Tangapushpam, Greetings from KSL! Thank you so much for your kind review thru Tripadvisor. We are happy to hear that you had a comfortable and cozy stay with us and find the services & facilities provided are good. As a hotel with high expectation in service excellence, we constantly look forward to our guests’ feedback and comments in order...

Singapore
Reviewed 4 days ago NEW

Having been to you hotel numerous times and having recommended numerous guest to your hotel, I am made to feel that your hotel do not have guest recognition culture/appreciation. I book my rooms directly from the hotel website these days, all my preferences are indicated in the booking. Eg Triple sharing, Tower 1, nearest to elevator and non-smoking. Not too...

Review collected in partnership with this hotel
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Helpful?
Thank David K
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear David K, Greetings from KSL! Thank you for sharing your feedback on Tripadvisor. As a hotel with high expectation in service excellence, we’re sorry to hear on shortfalls pertaining to services & facilities provided. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Your feedback will definitely be shared with...

Reviewed 4 days ago NEW

Stayed there with my family for a short holiday. Location is not far, about 10 mins away from JB CIQ. Shopping centre is located beside the hotel. Many food restaurants and apparel shops. The children enjoyed swimming and playing in the dinosaur theme pools. Overall, good experience. Will be back here again for another holiday.

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Helpful?
Thank Johari J
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Johari J, Greetings from KSL Hotel & Resort, Johor Bahru! Thank you for sharing your kind review in Tripadvisor. We are so glad & happy to hear that you had a good stay with us & enjoyed the facilities and services offered. Look forward to the honor to serve you again in the future. Enjoy up to 13% discount...

Reviewed 4 days ago NEW

One of my favourite hotel in JB. Distance to JB centre was not too far. The checkin proccess was super fast and the staff was so helpful. Room was awesome and clean. Try the new room that was Premium Deluxe. New room with stylish deco. Locate at the top that was Level 27. View from my room was super awesome....

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Helpful?
Thank Sivakumar K
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Sivakumar K, Greetings from KSL! Thank you for sharing your kind review in Tripadvisor. We are so glad & happy to hear that you had a great stay with us & enjoyed the facilities and services offered. Look forward to the honor to serve you again in the future. Enjoy up to 13% discount when you book directly from...

Taman Abad
Reviewed 5 days ago NEW

The room and bed are clean, but ants can be found at the tea table. Window is really dirty but it will not be a problem if you closes the curtain. The lights at the hallway is quite dim. Overall, the staff are genuine, greeted me with smile and had no problem communicating in english.

Review collected in partnership with this hotel
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Helpful?
Thank tzehaoo
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear tzehaoo, Greetings from KSL! Thank you for sharing your kind review in Tripadvisor. We are so glad & happy to hear that you had a good stay with us & enjoyed the facilities and services offered. Look forward to the honor to serve you again in the future. Enjoy up to 13% discount when you book directly from our...

Singapore
Reviewed 5 days ago NEW

We stayed on the 27th floor which is their highest level for 1 night. Check in was fast and error free. Room was clean and bed (king size) was very comfortable. All was well till the next morning where we had a terrifying experience. The windowpane shattered! Not sure why and we guessed it was the temperature differences (however bear...

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Helpful?
Thank JKEOSK
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear JKEOSK, Greetings from KSL! Thank you for sharing your feedback on Tripadvisor. As a hotel with high expectation in service excellence, we’re sorry to hear on any inconvenience caused you have encountered while staying with us. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Your feedback will definitely be...

Kuala Lumpur, Malaysia
Reviewed 5 days ago NEW

The hotels is located on top of the KSL shopping mall, very convenience for travelers as shops and eateries are at door steps. There is direct bus service from KSL to JB Sentral too. Room is spacious and clean. Food was great. Nevertheless, there are several lifts and can be confusing if you need to move between carpark, function rooms...

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Helpful?
Thank Budakampung
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Budakampung, Greetings from KSL! Thank you for sharing your kind review in Tripadvisor. We are so glad & happy to hear that you had a good stay with us & enjoyed the facilities and services offered. Look forward to the honor to serve you again in the future. Enjoy up to 13% discount when you book directly from our...

Reviewed 5 days ago NEW

New and nice hotel.. Attached with the shopping mall.. We watch midnight show 'Life of Pi' while staying this hotel and no worry about the transport after the movie show. There are so many options food at the mall, the transportation services also no worry cause there was provide Cab and Shuttle Bus and easy to get this services. For...

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Helpful?
Thank Tan Ru C
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Tan Ru C, Greetings from KSL! Thank you for sharing your kind review in Tripadvisor. We are so glad & happy to hear that you had a relaxing trip while staying with us & enjoyed the facilities and services offered. Look forward to the honor to serve you again in the future. Enjoy up to 13% discount when you...

Singapore
Reviewed 6 days ago NEW

Great place to have a stay cation... but air con was a problem... too noisy and leaky. Room service was also a little bit too slow and will take like an hour to send you a few bottles of mineral water... Flooring tiles at the swimming pool area is a little bit too slippery

Review collected in partnership with this hotel
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Helpful?
Thank Fairuez
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Fairuez, Greetings from KSL! Thank you for sharing your review in Tripadvisor. We are so glad & happy to hear that you had a good stay with us & enjoyed the facilities and services offered. As a hotel with high expectation in customer satisfaction, we constantly look forward to our guests’ feedback and comments in order to continually improve...

Singapore, Singapore
Reviewed 6 days ago NEW

Stayed one night in this hotel with my husband and 2 year old. We chose this place because it was conveniently located next to a mall with TESCO in the basement, so we know finding food would not be a problem in the event we cannot venture out of the hotel due to weather. Guests get free access to the...

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Helpful?
Thank JoL_LittleRedDot
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Jol_LittleRedDot, Greetings from KSL! Thank you for sharing your kind review in Tripadvisor. We are so glad & happy to hear that you had a good stay with us & enjoyed the facilities and services offered. As a hotel with high expectation in customer satisfaction, we constantly look forward to our guests’ feedback and comments in order to continually...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
KSL Hotel & Resort is the largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 5 minutes away from the Causeway,10 minutes from Johor Bahru Business District and 20 minutes from LEGOLAND. LEGOLAND tickets and return shuttle service is available at the hotel or you could include it during the booking at our website. The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more   less 

Additional Information about KSL Hotel & Resort

Address: 33 Jalan Seladang | Taman Abad, Johor Bahru 80250, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Price Range: $61 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — KSL Hotel & Resort 4*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Agoda, Expedia and Asiatravel.com Holdings so you can book your KSL Hotel & Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#6 Best Value Hotel in Johor Bahru
#7 Luxury Hotel in Johor Bahru
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Questions & Answers

Here's what travellers have asked, with answers from KSL Hotel & Resort staff and other travellers.
41 questions
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Questions? Get answers from KSL Hotel & Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tower 2 and High floor facing pool view is awesome.”
 of 5 bubbles Eija81, 4 Jan 2017 | Read review
“Choose high floor for better view...”
 of 5 bubbles jurinahj, 3 Jan 2017 | Read review
“Ask for a high floor city view.”
 of 5 bubbles JDI-SGP, 3 Jan 2017 | Read review
“Avoid Room 2138 and 2139”
 of 5 bubbles africanviolet, 2 Jan 2017 | Read review
“pool side noisy during day, city view side noisy at night”
 of 5 bubbles iambizzi, 21 Dec 2016 | Read review
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