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KSL Hotel & Resort

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KSL Hotel & Resort
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2,156 Reviews from our TripAdvisor Community

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Showing 2,071: English reviews
Orchard Road, Singapore
Reviewed 1 week ago NEW

Overall the experience here is good. Location is convenient, check in / out is fast (KSL Hotel). Room is clean and comfortable. Lift is slow but still acceptable. I will visit again and mention No smoking room is allowed.

Review collected in partnership with this hotel
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Helpful?
Thank 432tait
KSLHotelResort, executive Office at KSL Hotel & Resort, responded to this review

Dear 432tait, Greetings from KSL! Thank you so much for your kind review on Tripadvisor. We are glad to hear that you had overall enjoyed your stay and happy with the services and facilities offered. Look forward to the honor to serve you again in the future. Enjoy up to 13% discount when you book directly from our hotel website....

Singapore
Reviewed 1 week ago NEWvia mobile

Room was adequately big and facing the pool view. Breakfast buffet was great. Staffs were friendly. Hotel is connected to the KSL shopping mall which has eateries and cinema. Very convenient. The main attraction is the pool which has the Dinosaurs setting. Overall, a good stay.

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Helpful?
Thank Mohammad Amin R
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Mohammad Amin R, Greetings from KSL! Thank you so much for your kind review on Tripadvisor. We are glad to hear that you had a good stay and happy with the services and facilities offered. Look forward to the honor to serve you again in the future. Enjoy up to 13% discount when you book directly from our hotel...

Reviewed 1 week ago via mobile

Conveniently located hotel at Johor Bahru, plenty of amenities, food and shopping. Hotel is reasonably price and clean. Will probably stay again due to its close proximity to amenities. The stuff at ksl is starting to get expensive. Other setback is the traffic jams.

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Helpful?
Thank Tony K
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Tony K, Greetings from KSL! Thank you for your kind review. We are happy to hear that you found our hotel is strategically located offering you good price with good facilities & service. As a hotel with high expectation in customer satisfaction, we constantly look forward to our guests’ feedback and comments in order to continually improve our service...

Singapore
Reviewed 1 week ago via mobile

The location of hotel was very good and shopping centre was next to it, holiday plaza was a few minutes walk away, a lot of local food stalls near to the hotel. The hotel was just okay , the disadvantages were we must queue to go up to the hotel rooms at about 10pm as there were only 4 lifts...

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Helpful?
Thank Hengah
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Hengah, greetings from KSL! Thank you for sharing your feedback on Tripadvisor. As a hotel with high expectation in service excellence, we’re sorry to hear on any shortfalls pertaining to services & facilities provided. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Your feedback will definitely be shared with...

Singapore, Singapore
Reviewed 1 week ago

location is great with lots of good food surrounding; any choices of local favour even durian. Room are very clean with a very comfortable bed; we even can sleep better than at home. Staff generally are very friendly with smile at all time. Booking online is very convenient.

Review collected in partnership with this hotel
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1Thank jasonfoomt
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear jasonfoomt, Greetings from KSL! Thank you so much for your kind review thru Tripadvisor. We are happy to hear that you had a comfortable stay with us and find the services & facilities provided are good. As a hotel with high expectation in service excellence, we constantly look forward to our guests’ feedback and comments in order to continually...

Kuala Lumpur, Malaysia
Reviewed 1 week ago

Have visited & stayed at KSL Hotels for several times for my business trip. This is will the last time, i will never come back again. The front desk - Melissa was impolite with poor knowledge, don't think she is trainee as her name tag didn't mentioned it. Same goes to all the front desk who is working same shift...

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Helpful?
Thank Cherry S
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Cherry S, Greetings from KSL! Thank you for sharing your feedback on Tripadvisor. As a hotel with high expectation in service excellence, we’re sorry to hear on any shortfalls pertaining to services & facilities provided. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Your feedback will definitely be shared...

Singapore, Singapore
Reviewed 1 week ago via mobile

Booked and paid extra for deluxe king room (specially for the bathtub), as shown in the hotel website, but to our surprise, we came into a room without one. Went down to reception for clarification but was being told there is two types of deluxe king room, the hotel return the blame to us for not stating bathtub request in...

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Helpful?
Thank Jenny T
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Jenny T, Greetings from KSL! Thank you for sharing your feedback on Tripadvisor. As a hotel with high expectation in service excellence, we’re sorry to hear on any shortfalls pertaining to services & facilities provided. We constantly look forward to our guests’ feedback and comments in order to continuously improve our service standards. Your feedback will definitely be shared...

Reviewed 1 week ago via mobile

2 famillies came over for short trip to celebrate our love ones bday. We had such a memorable stay here. Staff was helpful and attentive. We cant wait to again. With the shopping mall within ksl.. its was great!!!

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Helpful?
Thank Keisha R
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Keisha R, Greetings from KSL! Thank you for sharing your kind review in Tripadvisor. We are so glad & happy to hear that you had a great short getaway with us & enjoyed the facilities and services offered. Look forward to the honor to serve you again in the future. Enjoy up to 13% discount when you book directly...

Reviewed 1 week ago via mobile

The hotel is on top of the KSL shopping centre so it's very convenient for taking meals and buying stuff. The main point was the so call Dino theme swimming pools for kids at the 7th floor. It has 2 small pools n 1 large pool but shallow enough for kids to play. The breakfast was lacking a bit more...

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Helpful?
1Thank Thiha S
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Thiha S, Greetings from KSL! Thank you for your review in Tripadvisor. We are glad to hear that you had overall enjoyed your stay and find our hotel is a nice place to spend with family over the weekend. As a hotel with high expectation in customer satisfaction, we constantly look forward to our guests’ feedback and comments in...

singapore
Reviewed 1 week ago

KSL Hotel & Resort is a nice place to take a short break . Together with my friends, we just have had a pleasant one night stay in this hotel on 10/4/2017. Append below are my personal opinions : 1. The hotel is conveniently located in the city centre and is connected to KSL city mall which gives great convenience...

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Helpful?
Thank Swee-Cheng
KSLHotelResort, Executive Office at KSL Hotel & Resort, responded to this review

Dear Swee-Cheng, Greetings from KSL! Thank you for sharing your kind review in Tripadvisor. We are so glad & happy to hear that you had a good stay with us & enjoyed the facilities and services offered. Look forward to the honor to serve you again in the future. Enjoy up to 13% discount when you book directly from our...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Internet
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
KSL Hotel & Resort is the largest integrated resort in Johor Bahru that offers a complete shopping experience with entertainments and accommodations. The hotel is located in the heart of Johor Bahru City. It is about 5 minutes away from the Causeway,10 minutes from Johor Bahru Business District and 20 minutes from LEGOLAND. LEGOLAND tickets and return shuttle service is available at the hotel or you could include it during the booking at our website. The Resort style hotel provides 868 rooms & suites and extensive meeting and event facilities. For meetings and events, KSL Resort offers the perfect combination of first class facilities, outstanding services and a range of flexible packages. We also offers a range of wedding packages for your special day.With its convenience and comfort, you are able to enjoy numerous well-known Food & Beverage outlets, Fashion boutiques, Cineplex and Hypermarts (Tesco) all under one roof. Without compromising the location, you still can enjoy the water theme park facilities, Golf simulator experience, pool, billiard and children's amusement arcade.In the evening, all guests are invited to our Mission Bar & Grill, where you are able to enjoy a wide range of imported beers and wines. There will be Barbeque dinner and live band to lead you through the night. ... more   less 

Additional Information about KSL Hotel & Resort

Address: 33 Jalan Seladang | Taman Abad, Johor Bahru 80250, Malaysia
Region: Malaysia > Johor > Johor Bahru District > Johor Bahru
Price Range: $66 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — KSL Hotel & Resort 4*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotwire, Priceline, Hotels.com, Expedia, Travelocity, Agoda, Orbitz, HotelQuickly and TripOnline SA so you can book your KSL Hotel & Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#7 Luxury Hotel in Johor Bahru
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Questions & Answers

Here's what travellers have asked, with answers from KSL Hotel & Resort staff and other travellers.
49 questions
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Questions? Get answers from KSL Hotel & Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get high floors for nice city view.”
poppingcharlie, 9 Apr 2017 | Read review
“dont miss the dinosaur higher floor”
, 29 Mar 2017 | Read review
“Bring your own bedroom slippers. ”
rcbjpts1213, 26 Mar 2017 | Read review
“I took the Superior Dekuxe room on the 27th floor....nice room but lack of a small table for in room dining.”
rizali2015, 23 Mar 2017 | Read review
“High floor.”
SingaporeAda, 21 Mar 2017 | Read review
5 of 5