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Dorsett Grand Labuan

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450 Reviews from our TripAdvisor Community

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Showing 431: English reviews
Selangor
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago via mobile

A good time to remember our fallen heroes in November and what better host than Dorsett Grand Labuan to delight us with awesome meals, very comfortable stay, activities in and around the hotel, local delights and hands on information on the history of Labuan. Very helpful staff were on hand to fullfill all our requirements and with all intentions met... More 

Helpful?
Thank marie d
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Stayed one night to attend a conference. Well kept, clean and spacious executive room with welcome fruit basket. Location is quite a distance to walk to town centre if you're looking to try local hawker delicacies. Therefore, have to take meals from the hotel itself. Conference centre is just across the street, within 5 mins walking distance. Would recommend to... More 

Helpful?
Thank WWT118
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear WWT118, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your review and happy that you had a pleasant stay and enjoyed the cleanliness and spaciousness of our Executive Room. Feedback like this will motivate our staff. Once... More 

Klang, Malaysia
Level Contributor
4 reviews
3 hotel reviews
Reviewed 1 week ago

My family and I were in Labuan to attend The Remembrance Day Ceremony. As our late Father, served with the British Forces and we were there to represent him and to pay respect to the fallen heroes. Even though the visit to the Island of Labuan was a short one, the visit was completed with a wonderful stay at The... More 

Helpful?
Thank Travels1698
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Travels1698, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your wonderful review and we are truly happy that you had a pleasant stay and enjoyed our friendly staff. Feedback like this is great motivation for our staff... More 

Houston, Texas
Level Contributor
123 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 2 weeks ago

I certainly enjoyed this hotel, it was always found friendly and comfortable. Check in experience was a breeze with good levels of customer service found. The rooms were spacious and clean and fairly well laid out, not the most modern in the world but nonetheless certainly good enough. I personally liked the breakfast offerings, it was fairly nice and offered... More 

Helpful?
Thank Adam S
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Adam S, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your review and are truly happy that you had a pleasant experienced, enjoyed our breakfast spread and friendly staff. Feedback like this will motivate our staff to... More 

Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 weeks ago via mobile

Located at nearby Financial Park, and walking distance to Labuan shopping areas. We had a family buffet dinner at its groundfloor restaurant, which is just near its swimming pool. The staff were friendly and helpful. Quite a selection of dishes from appetizer, main course, to dessert, and several brands of duty-free liquor, beer etc. I didn't find tuna that evening... More 

Helpful?
Thank Kokobuan
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Kokobuan, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your review and are truly happy that you had a pleasant stay, enjoyed our buffet spread and friendly staff. Feedback like this will motivate our staff to constantly... More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 weeks ago via mobile

This has been my first visit to Labuan and the Dorsett Grand and I thankfully this beautiful hotel was recommended to me. The friendly front office staff ensured a smooth check in (we arrived early and even though the hotel is quite full, the staff got us into our room with no hassle). The room is spacious and wechave a... More 

Helpful?
Thank Paul K
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Paul K, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your review and are truly happy that you had a pleasant stay, enjoyed our buffet spread and friendly staff. Feedback like this will motivate our staff to... More 

Canada
Level Contributor
12 reviews
5 hotel reviews
Reviewed 3 weeks ago via mobile

Nice hotel but showing it's age. Staff is very helpful and friendly. Worst experience was dinner in the only restaurant in the hotel. Sad for a 5 star rated hotel. Dinner on a Saturday evening, 12 Nov 2016 and the hotel permitted a children's birthday party for 5 - 8 year olds. Approx 10 of them were allowed to scream,... More 

Helpful?
Thank Mitch811
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Mitch811, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. It is with great concern that I read of your comments about the ambiance and services you experienced while dining in our all day dining restaurant. I can assure you that this situation is being addressed and reviewed... More 

Level Contributor
11 reviews
3 hotel reviews
Reviewed 23 October 2016 via mobile

First time staying at this hotel absolutely one of the best hotel i've stayed. The receptionist very friendly and helpful. Very clean and spacey. This hotel had swimming pool which is very beautiful. Opposite of hotel you can find mall. Walking distance.

Helpful?
Thank phelimon
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Phelimon, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your review and are truly happy that you had a pleasant stay and enjoyed our friendly staff. Feedback like this will motivate our staff to constantly give their... More 

Boracay, Philippines
1 review
Reviewed 22 October 2016

good and nice people,good ambiance,friendly and a nice place to have vacation with family and friends,all staff are approachable very nice and friendly especially in the reception staff namely,azureen,mary and irrvilla easy to approach if u you need something or to ask.

Helpful?
Thank bebskie38
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Bebskie38, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your wonderful review and are truly happy that you had a pleasant stay and enjoyed our friendly staff. Feedback like this will motivate our staff to constantly to... More 

St Martin's, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 18 October 2016 via mobile

I spent four nights in the hotel towards the end of August. I was delivering a lecture series in the hotel's function room and nothing could have been done that would have made my stay easier. The room - I believe a standard room- was more than comfortable and the air conditioning efficient and, above all, quiet. The bathroom was... More 

Helpful?
Thank Beds4U
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Beds4U, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your review and we are truly happy that you had a pleasant stay and enjoyed our friendly staff. Feedback like this is great motivation for our staff to... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
The only 5-star hotel in Labuan, Dorsett Grand Labuan brings out the best of what Labuan Island has to offer. The hotel is only minutes away from the Labuan Airport and a short distance from its bustling town centre. With an international buffet spread and a wide array of ala-carte dining, a sports lounge for guests to catch their favourite sports coverage, and a bar offering live entertainment at night, Dorsett Grand Labuan truly inspires! ... more   less 

Additional Information about Dorsett Grand Labuan

Address: 462 Jalan Merdeka, Labuan Island 87029, Malaysia
Region: Malaysia > Sabah > Labuan Island
Price Range: $126 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dorsett Grand Labuan 5*
Number of rooms: 178
Reservation Options:
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Also Known As:
Grand Dorsett Labuan Hotel Labuan Island
Sheraton Labuan
Labuan Sheraton
Grand Dorsett Hotel Labuan
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Questions & Answers

Questions? Get answers from Dorsett Grand Labuan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms facing the Jetty on the higher floors are awesome at night. Lights from the Vessel adds lots of bling to the night.”
 of 5 bubbles Travels1698, 21 Nov 2016 | Read review
“Rooms facing the water offer better viewing”
 of 5 bubbles 84adams, 17 Nov 2016 | Read review
“nothing i can add all are superb...”
 of 5 bubbles bebskie38, 22 Oct 2016 | Read review
“The ocean view room is better.”
 of 5 bubbles FrenchRemix, 25 Sep 2016 | Read review
“Some rooms with quite nice sea view, however all rooms are big and well equipped”
 of 5 bubbles Captyellow, 4 Sep 2016 | Read review
5 of 5
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