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Dorsett Grand Labuan

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451 Reviews from our TripAdvisor Community

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Showing 432: English reviews
St Martin's, United Kingdom
Reviewed 18 October 2016 via mobile

I spent four nights in the hotel towards the end of August. I was delivering a lecture series in the hotel's function room and nothing could have been done that would have made my stay easier. The room - I believe a standard room- was more than comfortable and the air conditioning efficient and, above all, quiet. The bathroom was...

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Helpful?
Thank Beds4U
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Beds4U, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your review and we are truly happy that you had a pleasant stay and enjoyed our friendly staff. Feedback like this is great motivation for our staff to...

Stonehaven, United Kingdom
Reviewed 16 October 2016

Stayed here a few times on business, staff are friendly and always welcome you with smiles and are really helpfull. An excellent lobby bar again with friendly bar staff. Rooms are spacious but the TV is quite small for the size of room. I would always stay here while in Labuan on business or vacation.

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Helpful?
Thank Gary G
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Gary G, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your review and are truly happy that you had a pleasant stay and enjoyed our friendly staff. Feedback like this will motivate our staff to constantly give...

Kuala Lumpur, Malaysia
Reviewed 9 October 2016 via mobile

Dorsett Grand Labuan is one of the luxury hotel available in Labuan city. Its bit old but the room really us big. There is gym and reflexsology at the LL floor together with swimming pool, game corner and Victoria Besseries a restaurant that serve breakfast lunch hi tea and dinner. The hotel really is in the city centre and just...

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Helpful?
Thank Zalie H
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Zalie H, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. On behalf of my team, allow me to thank you for your review and are truly happy that you had a pleasant stay. We are glad that you find our room spacious and happy with all our...

Western Australia, Australia
Reviewed 4 October 2016 via mobile

Pros: - large and clean room - aircon working perfectly - friendly staffs - just 3 minutes walking distance to the only shopping mall in this area. - excellent breakfast. I like the local asian food. - Bed is soft and comfortable. I like it. Cons: - dull design and old furniture. Seriously require refurbish. Overall it is still the...

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Helpful?
Thank csiajoo
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Csiajoo, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. We are truly happy that you had a pleasant stay with us and took note of your feedbacks. It is only by receiving feedbacks from our guest that we are able to overcome our shortfall. I can assure...

London, United Kingdom
Reviewed 27 September 2016

The hotel looks old-ish. The rooms are large, but tired looking, especially the bathroom. The breakfast was ok, not especialy inspiring. I didn't try the outdoor pool, but it does look like it is past its hey day. I don't think there are many options, but it was just for one night for me, so that's ok.

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Thank wpang
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Wpang, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. We are truly happy that you had a pleasant stay with us and took note of your feedbacks. It is only by receiving feedbacks from our guest that we are able to overcome our shortfall. I can assure...

Malaysia
Reviewed 25 September 2016

Was at this hotel for 1 night and my review as follows: 1) Location: It is about 10 minutes drive from Labuan Airport at most.It is centrally located with the Financial Park Shopping Mall right opposite the hotel. Hotel has an indoor car park which seems to be never crowded even on Saturday night. Overall, very good location. 2) Hotel...

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Helpful?
Thank FrenchRemix
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear FrenchRemix, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. We are truly happy that you had a pleasant stay with us and took note of your feedbacks. It is only by receiving feedbacks from our guest that we are able to overcome our shortfall. I can assure...

Reviewed 11 September 2016 via mobile

Hotel hasn't quite changed a bit, room furnitures were still as old as before. Room was spacious; TV was a pathetic 32" which made it hard for viewing as the distance from bed to TV console was far for clear viewing. Room with sea view provided good scenery. Restaurant offered delicious breakfast spread and buffet dinner selections (different themes daily)....

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Helpful?
Thank FD W
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear FD W, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. We are truly happy that you had a pleasant stay with us and took note of your feedbacks. It is only by receiving feedbacks from our guest that we are able to overcome our shortfall. I can...

Kuala Lumpur, Malaysia
Reviewed 8 September 2016 via mobile

Stayed here for a nite on business. Close to the financial Park, lots of shops and restaurant nearby. The hotel is new and clean. Great breakfast provided with local and western food. Just 10 from the airport.

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Helpful?
Thank aimantakkisah
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Aimantakkisah, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. We are truly happy that you have enjoyed your stay with us and thank you for a wonderful review. We take great pride in being able to provide the best service possible and very happy that in your...

Kuala Lumpur, Malaysia
Reviewed 7 September 2016 via mobile

The only 5 star in the Island.It was formerly called,operated by Sheraton,a decade ago.Room was spacious,with great views,either the sea,or the Financial Park.It was certainly very awesome staying here.Shopping was a breeze too.Just opposite the Hotel is the IOFC,where you can get practically everything under one roof.Seeing is believing!

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Helpful?
Thank 8Jerry88
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear 8Jerry88, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. We are truly happy that you have enjoyed your stay with us and thank you for a wonderful review. We take great pride in being able to provide the best service possible and very happy that in your...

Reviewed 6 September 2016

Its my first time in labuan. the hotel very clean rooms and linens. I like the view from rooms, spacious. There is more space outside the building to walk around near with the shopping co. Lots of delicious food to choose from, Really had an enjoyable vacation here in this hotel. the price is worthed with the condition of the...

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Helpful?
Thank Faesh I
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Faesh I, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. We are truly happy that you have enjoyed your stay with us and thank you for a wonderful review. We take great pride in being able to provide the best service possible and very happy that in...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Free Parking
  • Airport Transportation
Official Description (provided by the hotel)
The only 5-star hotel in Labuan, Dorsett Grand Labuan brings out the best of what Labuan Island has to offer. The hotel is only minutes away from the Labuan Airport and a short distance from its bustling town centre. With an international buffet spread and a wide array of ala-carte dining, a sports lounge for guests to catch their favourite sports coverage, and a bar offering live entertainment at night, Dorsett Grand Labuan truly inspires! ... more   less 

Additional Information about Dorsett Grand Labuan

Address: 462 Jalan Merdeka, Labuan Island 87029, Malaysia
Region: Malaysia > Sabah > Labuan Island
Price Range: $122 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dorsett Grand Labuan 5*
Number of rooms: 178
Reservation Options:
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Also Known As:
Grand Dorsett Labuan Hotel Labuan Island
Sheraton Labuan
Labuan Sheraton
Grand Dorsett Hotel Labuan
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Questions & Answers

Questions? Get answers from Dorsett Grand Labuan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with South China Sea view and a corner room which are spacious.”
 of 5 bubbles MimZiq, 5 Dec 2016 | Read review
“The rooms facing the Jetty on the higher floors are awesome at night. Lights from the Vessel adds lots of bling to the night.”
 of 5 bubbles Travels1698, 21 Nov 2016 | Read review
“Rooms facing the water offer better viewing”
 of 5 bubbles 84adams, 17 Nov 2016 | Read review
“nothing i can add all are superb...”
 of 5 bubbles bebskie38, 22 Oct 2016 | Read review
“The ocean view room is better.”
 of 5 bubbles FrenchRemix, 25 Sep 2016 | Read review
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