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Dorsett Grand Labuan

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Dorsett Grand Labuan
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466 Reviews from our TripAdvisor Community

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Showing 446: English reviews
Kuala Lumpur, Malaysia
Reviewed 18 May 2016

I think this is the only 5 stars hotel in Labuan and the price is higher than some of the 5 stars hotels in Kuala Lumpur. Hotel is old but adequate. It has all the necessary amenities in the room, from room slipper, a safe to complete toiletries. Room and bathroom size are big. The deluxe room king bed type...

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Helpful?
Thank psiew13
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear psiew13, Greetings from Dorsett Grand Labuan. Allow me on behalf of my team to thank you for your time to review us on TripAdvisor. We are glad that you find our staff courteous & helpful. Our team is glad that you enjoyed the breakfast served in our all-day dining restaurant with the pool located nearby & the rooms facilities,...

Singapore, Singapore
Reviewed 16 May 2016

Stayed at this hotel with team visiting Labuan on work assignment in the offshore oil & gas industry. Chose this hotel because of its positive press and proximity to the city centre. Hotel was almost fully booked at the time and rooms expensive. Given a room with sea view and view of the pool below and anchorage beyond. Blaring music...

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Helpful?
Thank One_Singapore
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear One_Singapore, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. It is with great concern that I read of your experience during your stay with us. Please be rest assured that Safety of our guest are our utmost priority. I can assure you that this situation is being...

Singapore, Singapore
Reviewed 14 May 2016

Our second trip to Labuan for meetings required us to stay a night. Hotel was as comfortable as always so no complaints. However the standard of the western fare perhaps needs some improvement. The fish and chips did not appear to be very fresh (the fish) and it was rubbery. The customer sitting across from us had ordered a tenderloin...

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Helpful?
Thank Diving-Addiction00
DorsettGrandLabuan, Manager at Dorsett Grand Labuan, responded to this review

Dear Diving-Addiction00, First and foremost, allow me on behalf of my team to thank you for the continuous support we have been receiving from you. We are indeed very happy that you find our hotel, are as comfortable as your previous stay. We welcome all feedbacks to improve and will ensure that our standards and food quality are met. Once...

Reviewed 12 May 2016

Stayed here on a business trip in May 1016. Staff was courteous and friendly and checking in was efficient. Room was spacious and clean. Had a room overlooking the swimming pool. Lovely view. Bed was comfortable. WiFi was available and free but capped to 1GB. Breakfast offer varieties to choose from. Most definitely a place to stay again in the...

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Helpful?
Thank Ahmad Azizuddin K
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Ahmad Azizuddin K, Greetings from Dorsett Grand Labuan! On behalf of my team, allow me to thank you for staying with us on your recent visit to Labuan. We are glad that you enjoyed. We are truly happy that you have enjoyed the spaciousness and cleanliness of our room and thank you for a wonderful review. We take great...

Penang Island, Malaysia
Reviewed 2 May 2016 via mobile

Visited in April 2015 & in 2014. At 2- weekly stretches each time , on work related purposes. Overall an excellent hotel with genuine concern for individual customer happiness & satisfaction. The breakfast spread was good and the staff serving the breakfast was always courteous and eager to help in any way.

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Helpful?
Thank KarenHappuch
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear KarenHappuch, First and foremost, allow me on behalf of my team to thank you for the continious support that you have been giving us. I am so thrilled that you enjoyed our buffet spread. We strive our best to satisfy our guests and make happy experience as our utmost aim. We look forward to welcoming you back to Dorsett...

Reviewed 27 April 2016

Stayed Feb 2016, travelled for Business Trip A super friendly staff that will go above and beyond to ensure your satisfaction especially from the front office reception and concierge. they were very professional plus friendly. The view of the ocean and Labuan's Port is absolutely breath taking. Its just a couple miles from town (walking distance) and shopping mall.The complimentary...

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Helpful?
Thank Zikry H
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Zikry H, On behalf of my team, I would like to thank you for highligthing our staff for thier service in ensuring the guest satisfaction are meet. We are pleased that you findour staff are professional, friendly, & the clean room with breath taking view. We hope to welcome you back to Dorsett Grand Labuan on your upcoming visit...

Birmingham, England, United Kingdom
Reviewed 26 April 2016 via mobile

We had been in touch with Noraini from Reservations even before arrival. She helped my whole family to sort out some huge problems we had with bookings going above and beyond anything I have ever experienced from hotels. This meant less worry for us and avoidance of us losing a LOT of money. She also helped us try and sort...

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Helpful?
Thank NLURC
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Nii-Lu C, Greetings from Dorsett Grand Labuan! Kindly allow me on behalf of my team to express our sincere thank you to you and your family for selecting Dorsett Grand Labuan as your preferred choice of accomodation during your recent visit to Labuan. We are glad that you find the service & facilities of the hotel is up to...

Singapore, Singapore
Reviewed 23 April 2016 via mobile

One of the classiest hotels in Labuan, if not the classiest. Very difficult to make reservations as majority of rooms taken by Petronas employees. Nevertheless bed was very comfy, security was very good due to electronic card tapping system, and location is within striking distance to nearby restaurants

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Helpful?
Thank Buffy A
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Buffy A, First and foremost, allow me to thank you on behalf of my team for the compliments​ we received from you on our comfortable bed and good security system. We hope you enjoyed your stay with us & looking forward to your return to Dorsett Grand Labuan again. Best Regards, SUSAN CARLOS General Manager

Kota Kinabalu, Malaysia
Reviewed 1 April 2016 via mobile

The hotel is a great place to stay in Labuan. The staffs are very friendly and helpful. The rooms are large, with those facing the sea having a good view of the island's harbour. Victoria's Brasserie, the hotel's restaurant offers a great selection of food. The hotel is located across the street from the Financial Park (Ujana Kewangan or UK...

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Helpful?
Thank Jainurin J
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Jainurin J, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. We are indeed very happy that you have enjoyed your stay with us and happy with our facilities. We take great pride in being able to provide the best service possible and very happy that in your...

Philippines
Reviewed 26 March 2016

Rooms are well maintained, clean and arrangements is lovely. Nice bath room with complete amenities, cabinets provided and inside of the cabinet there's a safety deposit box for the valuable items. And reptionist are nice approachable like Cassy,Azureen and Effa. Location of the hotel is very accessible.

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Helpful?
Thank Lindo B
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this review

Dear Lindo B, Greetings from Dorsett Grand Labuan. On behalf of my team & the name mention above, I would like to thank you for the exceptional highlight you had provided to us here. We are glad that you find the above staff are very approachable, with the room facilities, and the cleanliness. We look forward to welcoming you back...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Airport Transportation
Official Description (provided by the hotel)
The only 5-star hotel in Labuan, Dorsett Grand Labuan brings out the best of what Labuan Island has to offer. The hotel is only minutes away from the Labuan Airport and a short distance from its bustling town centre. With an international buffet spread and a wide array of ala-carte dining, a sports lounge for guests to catch their favourite sports coverage, and a bar offering live entertainment at night, Dorsett Grand Labuan truly inspires! ... more   less 

Additional Information about Dorsett Grand Labuan

Address: 462 Jalan Merdeka, Labuan Island 87029, Malaysia
Region: Malaysia > Sabah > Labuan Island
Price Range: $113 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dorsett Grand Labuan 5*
Number of rooms: 178
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hotel.de, Travelocity, Booking.com, Asiatravel.com Holdings and Priceline so you can book your Dorsett Grand Labuan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Dorsett Labuan Hotel Labuan Island
Sheraton Labuan
Labuan Sheraton
Grand Dorsett Hotel Labuan
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Questions & Answers

Questions? Get answers from Dorsett Grand Labuan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sea-view rooms are the winners!”
  • Paintings are representing islands land marks
  • handy business corner
  • good quality
  • Sea view
 of 5 bubbles izif_13, 14 Feb 2017 | Read review
“Always choose sea view rooms”
 of 5 bubbles Psetiyawan, 11 Feb 2017 | Read review
“Select room with sea view. Very tremendous view.”
 of 5 bubbles , 24 Jan 2017 | Read review
“Best view is harbor view”
 of 5 bubbles erwan_hazemi, 19 Jan 2017 | Read review
“If possible, a view of the water is very nice!”
 of 5 bubbles KurtBush, 19 Dec 2016 | Read review
5 of 5