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Swiss-Garden Beach Resort Kuantan

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Swiss-Garden Beach Resort Kuantan
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876 Reviews from our TripAdvisor Community

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There are newer reviews for Swiss-Garden Beach Resort Kuantan
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Showing 784: English reviews
Singapore, Singapore
Level Contributor
120 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 26 October 2016 via mobile

I was in kuantan for a business trip and i was booked in this hotel. I came from a very long flight and I arrived around 1030 in the morning. The staff were able to accomodate me and was able to check in a few minutes after that. The resort have an excellent view and location. The hotel is facing... More 

Helpful?
Thank LevAgus
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for sharing your feedback on your recent stay at the Swiss garden Beach Resort Kuantan We are indeed glad that you had enjoyed stay at our Resort and had enjoyed the facilities and services that were offered. The team and I hope that we will have the opportunity to serve you better in the near future. Once again... More 

1 review
Reviewed 26 October 2016

Hi there, I got a deluxe doubel bed here. View and facilities available are good, except we had a short circuit in the room, and despite reporting to reception, no action was taken. Also, our sink got clogged after washing some dishes. Overall great room and facility but maintenance sorely lacking.

Helpful?
Thank Sanjay K
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for taking the time to share your feedback with us. I am disheartened that we did not meet your expectations and remedial measures will be put in place to further improve on the short comings. We sincerely do hope that you would give us another opportunity to serve you again in the near future. Thank You, More 

London, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 October 2016

We went to Swiss Garden on a family trip. Location is good and the beach front is very nice. White sandy beaches that are not crowded make it a relaxing place to enjoy the sun. Facilities are good, with a nice pool and a great beach front. There's also a small kids room and a games room that helps with... More 

Helpful?
Thank JoMasc
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We would like to start off by thanking you for sharing your personal feedback from your recent stay with us. It is most unfortunate for us to learn your experience was less than accomodating. Please accept our sincere apology. We would like to inform you that we have taken the iniative to rectify the situation. With that being said we... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 October 2016 via mobile

Makesure to get the seaview room. The garden view is just facing the street. The aircond in our room was a bit difficult to control. It took awhile for it to be cool enough. The bathtub and restroom are clean and well maintained. I had a good long bubble bath. The pool was great, well maintained and clean. A great... More 

Helpful?
Thank Azhani A
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

I am pleased to note that our services and facilities were to your satisfaction. It was indeed a pleasure having you stay at the Swiss Garden Beach Resort Kuantan and we look forward to welcoming you back again soon. Warm Regards, More 

Level Contributor
4 reviews
Reviewed 15 October 2016 via mobile

A perfect gateaway for family with kids!! Valuable for money, clean resort and friendly staff. Been here before and this is the 3rd time... Will come again in the future, and bye2 till we meet again swiss garden!

Helpful?
Thank Rafidah S
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

It is wonderful to know that you had a satisfactory stay with us and thank you for your positive feedback on this occassion. Such praise serves as a great motivation to all of our colleagues here. We hope to have many more opportunities to be of service again. Thank You, More 

Johor Bahru, Malaysia
1 review
Reviewed 15 October 2016

Being my first trip to Kuantan with friends, I was totally excited and the resort didnt fail me. The resort has such a warm welcoming feel and I was so satisfied and relaxed after a 2 day stay. We had booked pool facing rooms which is a great recommendation for those who wish to see the sunrise. The rooms were... More 

Helpful?
Thank SusanJacobs6767
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We always endeavour to meet our guest expectations and ensure we deliver a memorable experience. Our entire team in fact, is passionate about enhancing your experience in any way that we can. We definetly will do our level best to provide the best customer service to all our guests. We do hope that you return to Swiss Garden Beach Resort... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 October 2016

I read the reviews for this hotel saying it is good or value for money mostly from foreigners, I don't know maybe because locals don't write reviews, perhaps? From my experience of staying here (we were 3 families, staying in 3 family rooms), it was quite and unpleasant stay I would say. The registration alone takes up to more than... More 

Helpful?
1 Thank Nuha R
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We would like to start off by thanking you for sharing your personal feedback from your recent stay with us. It is most unfortunate for us to learn your experience was less than accomodating. Please accept our sincerest apology. We would like to inform you that we have taken the initiative to rectify the situation. With that being said we... More 

Travellers are raving about these Kuantan hotels

Kuala Lumpur, Malaysia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 October 2016

a) Location is great. Near with Kuantan town around 15 minutes to great shopping mall like ECM mall. b) 30 minutes to Turtle Sanctuary in Cherating or Club Med Cherating. c) I stayed in Studio room for 3d 2n during recent Public Holiday in Islamic New Year with 50% discount in second night. It is good since you can get... More 

Helpful?
1 Thank fairuz_precious
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for taking time to write us on your feedback. It was indeed a pleasure having you with us. I am delighted that your stay was a pleasant one and it was made possible by the service rendered by our team members. Once again thank you and we look forward to being of service to you in the near... More 

Level Contributor
7 reviews
Reviewed 2 October 2016 via mobile

Familiar place with a good swimming pool and good massage center at spa. Lots of children in the swimming pool. The beach is ok, but the water a little dark and the flag was red. The massages are really good, although the bed was uncomfortable. Most of people wears Burkini but no problem wearing bikini either.

Helpful?
Thank Cristina T
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

Thank you for staying at Swiss garden Beach Resort Kuantan. We are indeed glad that you had enjoyed your stay at our Resort and had enjoyed the spa services . We certainly hope that you stay at our Resort when your travels next bring you back to Kuantan. More 

Vienna, Austria
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 2 October 2016

Its an old hotel and it seems management doesn't care about it anymore. - had to change room twice due to broken balcony door and broken electricity. - cleaning service forgot removed old towels but did not replace with new ones. - hotel's Restaurants service is poor and food is overpriced - beach is public property but hotel could make... More 

Helpful?
1 Thank Geraldeder
RayanKomatt, General Manager at Swiss-Garden Beach Resort Kuantan, responded to this review

We would like to start by thanking you for sharing your personal feedback from your recent stay with us. It is most unfortunate for us to learn of your experience and every effort will be made to improve . Please accept our sincere apologies. We would like to inform you that we have taken the initiative to rectify the situation.... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Breakfast
  • Babysitting
Official Description (provided by the hotel)
Sky, sea and sun provide a peaceful backdrop to a landscape so alluring it stirs the emotions. The vivid colours of nature's palette glow in the soft tropical light accenting the purity of air, water and land. From the colors of the sunset, to soothing air greeting you with a warm embrace; the newly refurbished Swiss- Garden Beach Resort, Kuantan, offers sensual delights at every turn with the recent completion of its refurbishment exercise. ... more   less 

Additional Information about Swiss-Garden Beach Resort Kuantan

Address: 2656 & 2657 Mukim | Balok Beach, Beserah, Kuantan 26100, Malaysia
Region: Malaysia > Pahang > Kuantan District > Kuantan
Price Range: $80 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swiss-Garden Beach Resort Kuantan 4*
Number of rooms: 304
Reservation Options:
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Also Known As:
Swiss-Garden Hotel Kuantan
Swiss-Garden Resort And Spa
Hotel Style:
#2 On the Beach Hotel in Kuantan
#3 Spa Hotel in Kuantan
#5 Luxury Hotel in Kuantan
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Questions & Answers

Here's what travellers have asked, with answers from Swiss-Garden Beach Resort Kuantan staff and other travellers.
9 questions
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Questions? Get answers from Swiss-Garden Beach Resort Kuantan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book for sea view, & on the higher floor.”
 of 5 bubbles sharsimmonds, 24 Nov 2016 | Read review
“Best view, clean, comfortable.”
 of 5 bubbles , 16 Nov 2016 | Read review
“lower floor”
 of 5 bubbles blackberrymaster, 9 Nov 2016 | Read review
“Rooms are facilitated with all essential stuff you may need; Location of the beach and view from the room is fantastic.”
 of 5 bubbles sujitc997, 9 Nov 2016 | Read review
“ask for the rooms facing the pool, has a great view.”
 of 5 bubbles abubakarmartin, 4 Nov 2016 | Read review
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