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Vistana Kuantan City Centre

187 reviews
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Traveller (247)
Room & Suite (96)
Dining (59)
Overview
  • Excellent24%
  • Very good60%
  • Average14%
  • Poor1%
  • Terrible1%
Travellers talk about
“teluk cempedak”(18 reviews)
“hour gym”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Offers from Vistana Kuantan City Centre
Offers & Announcements: 20% off room rate
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (187)Write a Review
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Show reviews that mention
All reviewsteluk cempedakhour gymwelcoming receptioncomfy bed and pillowsexcellent cleanlinesssnacks and beveragesbusiness triphotel is locatedswimming poolbusiness class hotelfood courtto order room servicebody washreceptionist namedpleasant staygreat showerrooms are modern
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171 - 175 of 181 reviews
Reviewed 4 July 2014 via mobile

We checked in around 10pm and the staff automatically upgrade us to a newly renovated room. We were very satisfied because the room was very new and clean. However, we are quite disappointed to know that the hotel do not provide room service and even,...More

1  Thank YeeZW9010
Response from Sharon A, General Manager at Vistana Kuantan City CentreResponded 21 July 2014

Greetings from all of us at Vistana Kuantan City Centre. Thank you for your recent stay and for taking the time to provide us with valuable feedback. We take pride in ensuring our guest satisfaction and rest assured we will use your feedback to assist...More

Reviewed 29 June 2014

I was in Kuantan last month. It was a disaster. Unfriendly front office, not accommodative at all in order to help me get an extra room for my children. They wanted to put my kids on a floor above my room. Ridiculous..!! Housekeeping would like...More

5  Thank fayeishma
Response from Sharon A, General Manager at Vistana Kuantan City CentreResponded 21 July 2014

Dear Guest, Greetings from Vistana Kuantan City Center ! Thank you for staying with us and for finding the time to share your review. Please accept our sincere apologies as we did not meet your esteemed expectations. We will strive to improve based on the...More

Reviewed 14 June 2014 via mobile

I was staying here for my working trip. Overall experience is good but can be better. For once , the wifi charges is pretty expensive at rm 50 per day. The free wifi speed is useless should you need to work. Breakfast varieties is a...More

1  Thank SusanW2008
Response from Sharon A, General Manager at Vistana Kuantan City CentreResponded 17 June 2014

Greetings from all of us at Vistana Kuantan City Centre. Thank you for your recent stay and for taking the time to provide us with valuable feedback. We take pride in ensuring our guest satisfaction. Unfortunately, we did not meet your expectations. We will use...More

Reviewed 10 June 2014

It's been almost a year since my last visit to Vistana Kuantan. It is not that I have not been to Kuantan for the past year however Vistana seems to be very popular among patron that it is usually fully book for a last minute...More

1  Thank medzz
Response from Sharon A, General Manager at Vistana Kuantan City CentreResponded 17 June 2014

Greetings from all of us at Vistana Kuantan City Centre. Thank you for giving us the recent opportunity to be of service, and for taking the time to write this review. My team and I are delighted to read that you had a comfortable stay....More

Reviewed 8 June 2014 via mobile

I stayed there due to kenduri event. So it happen to be just one night stay. Which on that night the whole hotel was blackout. For more than 40mins.. We did call the hotel what was going on. However the hotel staff said it was...More

2  Thank gadisbegmerah
Response from Sharon A, General Manager at Vistana Kuantan City CentreResponded 17 June 2014

Greetings from all of us at Vistana Kuantan City Centre. First and foremost, thank you for staying with us and given us the opportunity to be of service. We sincerely apologise for the power distraction that occurred along the street and most of the Kuantan...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Free Parking
Restaurant
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Airport Transportation
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$61 - US$87 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Kuantan
#4 Best Value Hotel in Kuantan
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Family Rooms
Details
Price range
US$61 - US$87 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Kuantan
#4 Best Value Hotel in Kuantan
Room types
Suites, Non-Smoking Rooms, Smoking rooms available, Family Rooms
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Traveller (247)
Room & Suite (96)
Dining (59)
Pool & Beach (12)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
SengYP
3 November 2017|
Answer
Response from Pannekoek77 | Reviewed this property |
Hi. I believe their Club Suite room has a couch/sofa. In the hotel's official website, under Accommodation, you can find the different types of rooms available - Executive Deluxe Twin/King, Club Deluxe and Club Suite.
0
Votes
ZIKHRI S
24 July 2017|
AnswerShow all 2 answers
Response from Nicholas2109 | Reviewed this property |
Hi Zikhri, You can have the buffet breakfast in VIstana Hotel. The food is excellent. However, I'm not sure the buffet price for breakfast individually. As I'm aware, the price for buffet breakfast will cost you RM30.00... More
0
Votes
Shee C
24 June 2015|
AnswerShow all 2 answers
Response from Sze H | Reviewed this property |
Checking in at 3pm and check out time is 12pm. You might able to check in early If the rooms are available.
1
Vote
Room Tips
"Take room on the 4th or 5th floor with a pool view."
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"Corner Room."
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"Better get a higher level room. Mine was at 2nd floor and I can hear the loud music coming from the hall..."
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"Rooms with windows facing the swimming pool are quieter."
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