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Swiss-Garden Beach Resort Damai Laut

Orbitz.comUS$55*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Swiss-Garden Beach Resort Damai Laut
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619 Reviews from our TripAdvisor Community

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Showing 563: English reviews
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Reviewed 1 week ago via mobile

We stayed at the resort for 7 days. Lovely pool, beach and gardens. The resort is very isolated, and with only two places on site to eat, not much choice. The resort restaurant and bar is expensive. The Thai Taste restaurant is good value. The room, which had been remodeled, was still old and musty, the bed mattress needed replacing,...

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Helpful?
3Thank Tina S
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review

Dear Tina S, Thank you for taking the time to share your recent stay experience with us. I am sorry that you did not fully enjoy your visit and also sorry to read of your disappointments, please accept my sincere apologies for the issues you had with your stay. Your comments have been addressed with our team who strive to...

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago via mobile

The rooms were good, the hotel is on the beach and great location to get trips to Pangkor Island. However there was hardly any staff anywhere, the food was terrible and expensive. We were told by a member of staff we could not purchase an alcoholic drink after 7pm, because they had a staff party. The kids club is the...

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Helpful?
2Thank estherbrown81
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review

Dear estherbrown81, Thank you for sharing your feedback with us. We are extremely sorry to hear about the many challenges you have encountered during your stay at Swiss-Garden Beach Resort Damai Laut. We appreciate your valuable feedback which allow us to learn from our mistakes, and continue to improve and enhance our guests’ experiences. We hope that we will have...

Reviewed 2 weeks ago via mobile

Rooms dusty, mirror have water mark, bathroom mouldy and air cond vent dusty ...... Need to give more attentions to cleanliness. Persekitaran hotel tidak terlalu bersih. But breakfast excellant service and sangat sedap. Staff hotel sgt friendly.

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Helpful?
1Thank Hana K
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review

Dear Hana K, Thank you for sharing your detailed feedback with us, which gives us the opportunity to continually improve our service standards and enhance our guests' experience. We are sorry to hear that certain aspects of your stay were disappointing. We sincerely apologize your stay fell short of expectations. Your comments have been addressed with our team who strive...

Reviewed 2 weeks ago via mobile

Went there last week since i've got a voucher and going to be expired soon. Spent 2 nights there. The room is quite even a bit shabby. Breakfast is ok with limited selection. But worth for their price which cost rm20 for adult and rm 10 for child. The location is quite far from town and anemities and the route...

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Helpful?
Thank Intan M
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review

Dear Intan M, Thank you for taking the time to share your feedback with us. We greatly value feedback from every one of our guests as they provide us the opportunity to improve on our guest experience. We wish to update you that our swimming pool will be undergoing a rapid renovation to transform it into a theme park concept...

Petaling Jaya, Malaysia
Reviewed 2 weeks ago via mobile

I do not believe the hotel pays adequate attention to prepare the room for the guest. Phone is not working , no mjnibar and no towels. I travel with my parents and they were not aware they are entitled to all these. My worry is if on check out only we found out no towels were there, would we be...

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Helpful?
Thank Foojihoe
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review

Dear Foojihoe, Many thanks for taking the opportunity to review your recent stay with us. I am disappointed that your experience did not live up to your expectations nor was it in par with the service that we wish to provide to our valued guests. We take our guests’ comment very seriously and endeavor to do everything we can to...

Reviewed 3 weeks ago

-Very poor customer service, no towel when checked in and need to waited more than 30 minutes -Very old decoration in the room, the entire room was so dim and dark - No FREE breakfast provided. (For 4 Star, is not make sense) - some facilities not available such as teeth brush, newspaper

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Helpful?
1Thank Meauling W
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review

Dear Meauling W, Thank you for your review of our resort, we really appreciate you taking the time to submit your feedback. I trust you must have selected the rate for room only at the point of booking as we have rates that are inclusive of breakfast as well as rates that are for room only. As for newspaper, we...

Reviewed 3 weeks ago via mobile

Just arrived. Booked via expedia n i did request for the renovated room in the booking not knowing that the sea facing rooms were not renovated. Asked reception to change but they requested me to top up more expensive than expedia. Had i know the renovated rooms are seaview rooms, i would have booked that which is only rm10/20 difference.....

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Helpful?
1Thank shalinda m
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review

Dear shalinda m, Many thanks for taking the opportunity to share your arrival experience with us. I'm most concerned and sorry to read of your disappointments and do share with me your total stay experience via email as your comments will assist us in solving and/or preventing problems and improve our service. My email address is puatheng.tee@sbdl.swissgarden.com Thank you. Kind...

Melaka, Melaka, Malaysia
Reviewed 3 weeks ago

overall i rated average only... summary the place is quite OK, with some activities can be done here like island hopping, snorkeling, ATV biking, water activities and more... but most activities need to pay... but the room conditions is not so good. the maintenance of the rooms are poor which may need some refurbishment.... food so far acceptable for breakfast,...

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Helpful?
Thank NgSP80
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review

Dear NgSP80, Many thanks for taking the opportunity to review your recent stay with us. We have taken note of your feedback on the room and wish to share with you that renovations have been scheduled as our ultimate objective is to improve our guests' experience. Apart from the rooms, we will soon be upgrading our swimming pool to a...

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago via mobile

Breathtaking view in a quiet corner of lush greenery. We'll wake up more energized by inhaling fresh air. Can easily burn calories by walking around or opt for a game of golf. I think this premise is also suitable for family excursions.

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Helpful?
1Thank Azhar J
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review

Dear Azhar, Thank you for your good review "Breathtaking view in a quiet corner of lush greenery". We are delighted to hear that you enjoyed your stay at Swiss-Garden Beach Resort Damai Laut. We are pleased to share with you that our Damai Laut Golf & Country Club had recently won the "Top 3 Most Scenic Golf Course in Malaysia"...

Kuala Lumpur, Malaysia
Reviewed 4 weeks ago

This resort is located away from the busy city environments on the beach front spread over a vast area. Gold course, I reckon, should be the main attraction for golf lovers. It’s a nice place to take a break from the busy life and spend private time with the family. Only two restaurants are in operation. Deluxe room facing garden-cum-sea...

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Helpful?
1Thank Mansoor S
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review

Dear Mansoor S, Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay at Swiss-Garden Beach Resort Damai Laut. We are pleased to share with you that our Damai Laut Golf & Country Club had recently won the "Top 3 Most Scenic Golf Course in Malaysia" and the "Top 3 Most Improved Golf Course...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Beachfront
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry

Additional Information about Swiss-Garden Beach Resort Damai Laut

Address: Off Jalan Teluk Senangin Jalan Damai Laut, Lumut 32200, Malaysia
Region: Malaysia > Perak > Manjung District > Lumut
Price Range: $61 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swiss-Garden Beach Resort Damai Laut 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Swiss-Garden Golf Resort And Spa Damai Laut
Swiss-Garden Golf Resort & Spa Damai Laut Hotel Lumut
Swiss Garden Hotel Lumut
Swiss Garden Damai Laut
Swiss Garden Resort Lumut
Hotel Style:
#3 Top resorts Hotel in Lumut
#3 On the Beach Hotel in Lumut
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Questions & Answers

Here's what travellers have asked, with answers from Swiss-Garden Beach Resort Damai Laut staff and other travellers.
13 questions
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Questions? Get answers from Swiss-Garden Beach Resort Damai Laut staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for rooms at 5th floor for clear sea-view. Trees at the lower level are Obstructing a clear view.”
Msajid78, 26 Apr 2017 | Read review
“top floors have been renovated”
dihuda, 24 Apr 2017 | Read review
“choose rooms that are facing the sea and on a high floor, 5th floor.”
donrking66, 16 Apr 2017 | Read review
“Relaxing and far town”
ruby_angel81, 10 Apr 2017 | Read review
“For family on budget, the apartment is good enough for your stay.”
nurfitrih2015, 2 Apr 2017 | Read review
5 of 5
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US$55* /night
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Prices are for 1 room, 2 adults
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