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    Hotel Jen Penang by Shangri-La

    Magazine Road, George Town, Penang Island 10300, Malaysia
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    2017-12-03 2017-12-04
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    US$93
    US$86
    SAVE US$7
    US$90
    US$89
    Traveller (969)
    Room & Suite (414)
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    Overview
    • Excellent27%
    • Very good47%
    • Average20%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “traders hotel” (208 reviews)
    “the club lounge” (152 reviews)
    “golden sands” (63 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Shuttle Bus Service
    4.0 Star Hotel
    All hotel details
    Offers from Hotel Jen Penang by Shangri-La
    Offers & Announcements: Room Offer from MYR280++!
    Hotel deals
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    Rooms
    Dec 3Dec 4
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (1,994)
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    1 - 5 of 1,730 reviews

    Reviewed yesterday via mobile

    We stayed here for 3 nights and loved every bit of our stay. We were travelling with a baby and hotel provided us with baby cot, high chair and even a baby grooming kit. This attention to detail was heartwarming. The staff is extremely courteous...More

    1  Thank Bombay8
    Hotel's Favourite
    Reviewed 7 May 2017 via mobile

    Extremely love this hotel and we will be back for sure! We are a family with young child, spacious and new. Very convenient as it is in the centre, close to malls and markets! Staff were extremely friendly and helpful: from the concierge who was...More

    2  Thank moeyz
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 8 May 2017

    Dear moeyz, This must be the nicest compliment we have received, and we are so honoured to have your detailed review based on your observations towards our hospitality. We are indeed conveniently located, and the great description of the location is so well appreciated. It...More

    Reviewed 2 days ago

    My wife and I recently stayed at Hotel Jen for 2 nights in November 2017. We arrived at around 3.30pm in the afternoon and were promptly served by Katherine, who provided excellent service and a very warm welcome. She took pains to locate a long...More

    Review collected in partnership with shangri-la.com
    1  Thank chris_from_singapore
    Reviewed 6 days ago via mobile

    If you arrive at ground floor you will be wow by the modern and colorfully decorated lobby. However, if you go to basement carpark before climbing up to lobby (yes, climbing up, there is no elevator to basement), then you would second guess your decision...More

    1  Thank Poh Soh L
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 3 days ago

    Dear Poh, Thank you for this write up. We are so glad that you appreciated our newly renovated rooms, interior and design of our new lobby, our comfortable beds and new dining area, Cafe Jen. However, we appreciate your feedback on the parking area and...More

    Reviewed 6 days ago via mobile

    I had a horrendous experience today at your all day dining. I had friends coming over from kl. Since we were in town and i heard about the newly refurbish jen hotel we decided to drop by and have coffee at your hotel. As my...More

    3  Thank ming e
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 3 days ago

    Dear Ming E, Thank you for sharing with us your experience which we very much regret. This was a very unpleasant review to read but it gave me an instantaneous comprehension of your experience for which I can only convey my deep and sincere apology...More

    Sunway Hotel Georgetown Penang
    1,460 reviews
    #21 of 88 hotels in George Town
     
    The Wembley – A St Giles Hotel, Penang
    571 reviews
    #18 of 88 hotels in George Town
     
    Hotel Central
    12 reviews
    #61 of 88 hotels in George Town
     
    Le Dream Boutique Hotel
    667 reviews
    #3 of 88 hotels in George Town
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Shuttle Bus Service
    • Dry Cleaning
    • Airport Transportation
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • US$64 - US$117 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Business Hotel in George Town
    • #8 Family Hotel in George Town
    • #9 Luxury Hotel in George Town
    • #11 Romantic Hotel in George Town
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 443
    • Reservation Options
    • TripAdvisor is proud to partner with Agoda, Shangri-La Hotels and Resorts, Expedia, Booking.com, Ctrip TA, Cancelon, Travelocity, Hotwire, Orbitz, Evoline ltd, HotelQuickly and TripOnline SA so you can book your Hotel Jen Penang by Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Malaysia >
    • Penang >
    • Penang Island >
    • George Town
    • Also Known As
    • Traders Hotel Georgetown ,
    • Hotel Jen Penang By Shangri-La George Town, Malaysia
    Add Photo Photos
    Traveller (969)
    Room & Suite (414)
    Dining (91)
    Pool & Beach (42)
    Hotel & Grounds (582)
    Bathroom (70)
    Business Centre & Event Rooms (4)
    Family and Play Areas (3)
    Nearby
    Sponsored by:
    Sunway Hotel Georgetown Penang
    1,460 reviews
    .46 km away
     
    The Wembley – A St Giles Hotel, Penang
    571 reviews
    .06 km away
     
    Le Dream Boutique Hotel
    667 reviews
    .36 km away
     
    Hotel Central
    12 reviews
    .27 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    .10 km away
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    .18 km away
    Ask a question
    Questions & Answers
    traveller3344_01
    19 November 2017|
    AnswerShow all 5 answers
    Response from HotelJenPenang | Property representative |
    Hi, Thank you for the enquiry. We wish to inform that our final phase of renovation was completed on 3 November 2017. Our new lobby, dining concept including all rooms and club lounge are ready.
    1
    Vote
    Cavin O
    18 October 2017|
    AnswerShow all 3 answers
    Response from HotelJenPenang | Property representative |
    Dear Cavin, We appreciate your feedback and pleased to inform that our bathroom comes with a basic bidet. Thank you and have a nice day. Thank you and have a nice day.
    0
    Votes
    rc77
    10 October 2017|
    AnswerShow all 2 answers
    Response from vykye2000 | Reviewed this property |
    You will need to contact the hotel directly and and ask as it will depend on their hotel policy.
    0
    Votes
    Room Tips
    "Use the Club rooms. Either side of the hotel gives good views through large windows."
    Read review
    "Club room recommended"
    Read review
    "Pay extra for access to Club Lounge. Good value."
    Read review
    "High floor always the best for me!"
    Read review
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