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2018-01-28 2018-01-29
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    Hotel Jen Penang by Shangri-La

    Magazine Road, George Town, Penang Island 10300, Malaysia
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    2018-01-28 2018-01-29
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     14 people are viewing this hotel
    US$85
    US$76
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    US$85
    US$76
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    Traveller (1050)
    Room & Suite (421)
    Storyboard
    Overview
    • Excellent28%
    • Very good46%
    • Average20%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “traders hotel” (208 reviews)
    “the club lounge” (155 reviews)
    “golden sands” (64 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Shuttle Bus Service
    4.0 Star Hotel
    All hotel details
    Offers from Hotel Jen Penang by Shangri-La
    Offers & Announcements: Room Offer from MYR280++!
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    Rooms
    Jan 28Jan 29
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (2,048)
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    1 - 5 of 1,781 reviews

    Reviewed 2 days ago via mobile

    My wife and I left Baru Ferringhi and stayed here in George Town to celebrate the New Year. We booked a club room and although check in was a bit of a shambles and we had to wait 45 mins for our luggage. While waiting...More

    1  Thank Robbie_Con
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded yesterday

    Dear Robbie_Con, Thank you for the review. We are sorry for the unpleasant experience at the beginning of stay especially on check in process and several things that has highlighted. I apologize for the shortcomings. Whilst these are not norms in our standards, rest assured...More

    Hotel's Favourite
    Reviewed 7 May 2017 via mobile

    Extremely love this hotel and we will be back for sure! We are a family with young child, spacious and new. Very convenient as it is in the centre, close to malls and markets! Staff were extremely friendly and helpful: from the concierge who was...More

    2  Thank moeyz
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 8 May 2017

    Dear moeyz, This must be the nicest compliment we have received, and we are so honoured to have your detailed review based on your observations towards our hospitality. We are indeed conveniently located, and the great description of the location is so well appreciated. It...More

    Reviewed 2 days ago

    For access to George Town, the location to George Town is unbeatable. All the sights are no more than 15 minutes or so away. The hotels rooms are unfussy, clean and have all the standard hotel amenities. The malls next to the hotel provide a...More

    Thank nyavtech
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded yesterday

    Dear nyavtech, Thank you for sharing your stay experience with us. We are indeed strategically located in the heart of Georgetown which our guest can access many interesting places such as shopping malls, eateries and UNESCO Heritage buildings. Its great to know that you have...More

    Reviewed 4 days ago via mobile

    I stayed in a Deluxe room. The room size is just nice. Bed is very comfortable. And I like its contemporary interior design. To the superstitious travellers, this is the right hotel for you as there is no mirror facing straight to the bed. I...More

    1  Thank Katrina129
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded yesterday

    Dear Katrina129, Thank you for your wonderful review and giving us a full score! We love the detailed description of your stay experience, and appreciate your mention of our room, interior design and room amenities. Your nice comments for our breakfast are much appreciated too....More

    Reviewed 5 days ago via mobile

    Very sMall efficient room with modern fittings. (Compared to very large inefficient room at Shangri la at Rasa Sayang in Penang . I will take the more efficient and much much cheaper hotel Jen. Rasa Sayang good peaceful location, food okay not exceptional. Hotel Jen...More

    2  Thank Ram S
    Response from HotelJenPenang, General Manager at Hotel Jen Penang by Shangri-LaResponded 4 days ago

    Dear Ram S, Thank you for staying at Hotel Jen Penang and sharing your detailed experience with us. While we appreciate your kind recommendation of us, we are sorry to hear that the stay has fallen short in areas of dining and staffs expectations. We...More

    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Shuttle Bus Service
    • Dry Cleaning
    • Airport Transportation
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Outdoor pool
    Details
    • Price range
    • US$69 - US$116 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Business Hotel in George Town
    • #5 Family Hotel in George Town
    • #9 Luxury Hotel in George Town
    • #11 Romantic Hotel in George Town
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 443
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Agoda, Travelocity, Orbitz, Hotwire, HotelQuickly, TripOnline SA, Evoline ltd, getaroom.com and Cancelon so you can book your Hotel Jen Penang by Shangri-La reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Malaysia >
    • Penang >
    • Penang Island >
    • George Town
    • Also Known As
    • Traders Hotel Georgetown ,
    • Hotel Jen Penang By Shangri-La George Town, Malaysia
    Add Photo Photos
    Traveller (1050)
    Room & Suite (421)
    Dining (96)
    Pool & Beach (42)
    Hotel & Grounds (656)
    Bathroom (72)
    Business Centre & Event Rooms (4)
    Family and Play Areas (3)
    Nearby
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    Ask a question
    Questions & Answers
    Mei H
    6 January 2018|
    AnswerShow all 4 answers
    Response from HotelJenPenang | Property representative |
    Hello Mei H, Thank you for the enquiry. (A) Our reception will request a deposit based on night stay upon check-in. (B) Our breakfast at Cafe Jen is at 6am to 10am and 6.30am to 10.0am at Club Lounge. Wish you have a... More
    0
    Votes
    hsmomtravels
    3 January 2018|
    AnswerShow all 5 answers
    Response from HotelJenPenang | Property representative |
    Hi hsmomtravels, Thank you for the enquiry! Our family rooms are comes with 1 queen bed and 1 sofa bed that fit for 2 adult and 2 kids. I would suggest taking our Family Value offer, family room with connecting deluxe room... More
    0
    Votes
    Ainul G
    17 December 2017|
    AnswerShow all 9 answers
    Response from HotelJenPenang | Property representative |
    Hi Ainul G, thanks for the enquiry. Indeed, we do offered complimentary shuttle to Batu Ferringhi and you may approach our concierge counter with your room number and my team will assist you for further arrangements. Thank... More
    0
    Votes
    Room Tips
    "High floor facing city"
    Read review
    "Club rooms at 16th floor with easy access to club lounge."
    Read review
    "Rooms on higher floors"
    Read review
    "If asking for non-smoking room, check first for any stench. Enforcement against errant occupants is lax..."
    Read review
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