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The Gurney Resort Hotel & Residences

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506 Reviews from our TripAdvisor Community

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Showing 483: English reviews
Reviewed 4 days ago NEW

We stayed here 5 years ago and really enjoyed the place. It has now lost the "Resort Hotel and Residences" and is simply the Gurney Hotel. The place is falling apart and should be rescued by some hotel chain. The location is great, the facilities are great, the staff are pretty good considering what they have to deal with. Straps...

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Helpful?
Thank Gerritos
Alborg
Reviewed 4 days ago NEWvia mobile

We choosed this hotel because of we wanted to be near of shopping centers. It was only 1.7 km walking distance from hotel to Paragon and we enjoyed to have a little walk after our meals. When we arrived to the hotel, front desk staff welcomed us. They were friendly and everything went smoothly. We got 26th floor with a...

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Thank KASPERL632
Reviewed 1 week ago

Spent 2 nights at the Gurney Hotel and was consistently disappointed. Service was slow and staff seemed uninterested in checking in new guests. Both phones in my room were not working. Upon returning from dinner at about 10.30 pm or so, i requested for some mineral water to be sent to the room and was told that they only provide...

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1Thank Suresh G
Fareham
Reviewed 2 weeks ago

A poor experience in a studio suite several defects in room not all rectified and request for upgrade or room change was not granted .Does not live up to the online publicityBetter hotels nearby.Not a place to revisit

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2Thank Paul M
Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

Wifi in the room was too slow and hardly could used internet facilities. Very disappointed, Breakfast food varieties was very limited and same old dishes was served (the 3 days we stayed) , there was no vegetarian food was served. Should include some indian food as well for a changed.

Review collected in partnership with Asiatravel.com
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1Thank vijaykumar2210
Jakarta, Indonesia
Reviewed 2 weeks ago via mobile

Location is pretty good, Room size is big. But it seems that this is a very old hotel. It has 3 elevators & they are very slow. When I was there for new year eve, the shower is broken so I need to call the engineer to fix the shower. The water heating system is also old and it takes...

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1Thank Andrian L
Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

We waited until 4pm to get our room.....no apology and no upgrade given to compensate. Staff at front desk seemed very inexperienced also. What's worse was getting a table at breakfast. On all three days our family of 5 were asked to sit on separate tables; 4 on one table and 1 on a separate table a distance away! The...

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1Thank Jackie A
Reviewed 3 weeks ago

When we reach at 2pm, the reception told us the room will be ready at 3pm and told us to come back for the key at 3pm. So at 3pm, the reception told us our rooms( 2 rooms )are not ready yet. Fine, waited for another half an hour, and only told us when we keep asking. Only 1 room...

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2Thank WenL90
malaysia
Reviewed 4 weeks ago

Was staying in studio suite for business on November 2016. The room was big and spacious, however the wardrobe was inside the bathroom and it cannot be close properly, looks really creepy! Furniture was old and with lots of stain on it, room was not clean as well. View is nice as we got the Seaview room! Breakfast was so-so...

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Thank Nordus83
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Nordus83, Thank you for taking your time to drop us a review in Tripadvisor. Please accept my apology for failing to meet your expectations during your recent stay with us for your business trip. We have taken notice on your comments on the dated furnishings and have initiated plans for refurbishments soon. We have also revised some of the...

Reviewed 4 weeks ago via mobile

I have been staying here for the past 7 to 8 years whenever we come to Penang, but this trip is the worst we accounted. It started with checking in, the front desk staff keep on saying that the room will be ready after 3pm,when we came back after 3pm,the room is still not ready, after some calls made to...

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Helpful?
Thank Ridzuanh71
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review

Dear Ridzuanh71, Thank you for taking your time to drop us a review in Tripadvisor. First of all, please allow me to apologize on behalf of the team for failing to meet your expectations during your recent visit to our hotel. We will try to response to every comments on Tripadvisor regardless of their contents but some negative comments need...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
Brimming with matchless elegance, top-notch provisions, and cordial, genuine service, The Gurney Resort Hotel & Residences in George Town, Penang, Malaysia truly stands out among the multitude of hotels in the locale. We invite you to bask in well-appointed suites replete with essential amenities, such as free Wi-Fi Internet access, cable TV, and a private bath with jacuzzi. Business travelers can use spacious and well-lit conference halls, while holidaymakers can have a relaxing time in our restaurant, pool, and spa. Sitting along the tourist belt of Gurney Drive, adjacent to the Central Business District, our 4-star resort is a few kilometers from the airport and ferry terminal. It also enjoys an address with easy access to shopping centers, like the Gurney Plaza, Gurney Paragon, and Batu Ferringhi night market. Moreover, it is just a short drive away from several tourist attractions, such as the Kek Lok Si Temple, Penang Bird Park, and Snake Temple. With these wonderful features, The Gurney Resort Hotel & Residences in Penang truly is the preferred luxurious accommodation for any occasion at anytime. ... more   less 

Additional Information about The Gurney Resort Hotel & Residences

Address: The Gurney Resort Hotel & Residences 18 Persiaran Gurney, George Town, Penang Island 10250, Malaysia
Region: Malaysia > Penang > Penang Island > George Town
Price Range: $54 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Gurney Resort Hotel & Residences 3.5*
Number of rooms: 259
Reservation Options:
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Also Known As:
Gurney Resort Hotel And Residences
Gurney Hotel Penang
Gurney Hotel Malaysia
The Gurney Resort Hotel & Residences Penang/George Town, Malaysia
Hotel Style:
#8 Spa Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from The Gurney Resort Hotel & Residences staff and other travellers.
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Questions? Get answers from The Gurney Resort Hotel & Residences staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms ending with 04 are pretty good. Get a high floor. Rooms are good size with great view looking out towards the west.”
 of 5 bubbles Gerritos, 14 Jan 2017 | Read review
“old, dusty, creepy room”
 of 5 bubbles Nordus83, 19 Dec 2016 | Read review
“good location”
 of 5 bubbles tracyalways, 26 Nov 2016 | Read review
“There is no good room to talk about when the whole hotel sucks. Go try G Hotel or Shangri La or something, just not this hotel pls!”
 of 5 bubbles ChoFair, 18 Oct 2016 | Read review
“Higher floor for great seaview”
 of 5 bubbles Yhteoh, 29 Sep 2016 | Read review
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