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Georgetown City Hotel

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406 Reviews from our TripAdvisor Community

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Showing 360: English reviews
JOONDALUP WESTERN AUSTRA
Reviewed 4 October 2016

On the internet this place advertises triple share room, what it does not tell you that it only accommodates either 1 king size bed or 2 single beds and a roll out camp bed. not impressed. there were 3 adults and one of us had to sleep on a camp bed. The lift was very slow and people were smoking...

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Helpful?
1Thank ALLISON B
KalaKalimuthu, Front Office Manager at Georgetown City Hotel, responded to this review

Dear Allison B, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards. Please accept my apologies for your unpleasant experience. We are in the mid of upgrading our lift service, therefore some maintenance work was in...

Kuala Lumpur, Malaysia
Reviewed 3 October 2016 via mobile

Since this hotel have some time history, the room looks old and have some bad smell (in level 15), however just make up room. For this time we choose or request connected room for both, but one side of the door for connected in between room not able to lock well. Every time we back the connection door surprisingly open....

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Helpful?
Thank Jchin21
KalaKalimuthu, Front Office Manager at Georgetown City Hotel, responded to this review

Dear Jchin 21, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards. We have taken note on your comments of the connecting door problem and we will review the trainings for the housekeeping staff with our...

Reviewed 17 September 2016 via mobile

Stayed in junior suite room it is spacious and clean. The only thing noticed some areas need to be highlighted. Attached is the pictures. The hotel is very convenient to go to town as in front there is a bus stand. The lift seems to be dark and need extra lights. We had breakfast at the cafe. The breakfast choices...

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Helpful?
Thank Yazhini72
KalaKalimuthu, Front Office Manager at Georgetown City Hotel, responded to this review

Dear Yazhini72, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards. I am delighted to know that you have enjoyed our location and that it allowed you to conveniently reach all the places that you need...

Stockholm, Sweden
Reviewed 13 September 2016

I'm so disappointed I booked this hotel. The WiFi is barely working at all, so I wasn't able to get any job done while in the hotel. Two of the electrical outlets couldn't give enough power to charge my laptop, so I could only use the third one. The breakfast is mediocre, and while they have yogurt, it wasn't kept...

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Helpful?
1Thank anders222
KalaKalimuthu, Front Office Manager at Georgetown City Hotel, responded to this review

Dear anders222, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards. Please accept my apologies for your unpleasant experience. Noted on your comments with the regards to wifi , we are working on options to provide...

Reviewed 27 August 2016 via mobile

We chose this hotel ballroom for our dinner as it can fit our capacity needed which is 600pax. The hotel staffs are very helpful as they fulfill all our requirements and made adjustments as we requested. Our contact person, Mr Leon Tan was very kind and also gave suggestions from his point of view for a better flow of the...

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Helpful?
Thank Athira K
KalaKalimuthu, Front Office Manager at Georgetown City Hotel, responded to this review

Dear Athira K, We would like to thank you for sharing your feedback with us in Tripadvisor. We are extremely grateful to you for taking the time to write to us with regards to your experience with hotel service. It is definitely with feedback from valued guest like yourself which will further help to improve our product and service standards....

Reviewed 26 August 2016 via mobile

We stayed 2 nights in this hotel because of its strategic location. However, Penang is such a small island with many places of interesting within close vicinity so you may like to disregard this hotel. This hotel is in dire need of an upgrade. It's shower head broken, when I shower means I have to wash my hair too. The...

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Helpful?
Thank KarKam19
KalaKalimuthu, Front Office Manager at Georgetown City Hotel, responded to this review

Dear karkam19, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards. Please accept my apologies for your unpleasant experience. We will review the trainings for the housekeeping staff with our Executive Housekeeper to ensure all guest...

Reviewed 25 August 2016 via mobile

Dear Everyone, I would like to share my great experience that I never get from anywhere else beside the only hotel under Mr Author Thomas as a F&B Manager observation while in the Georgetown city hotel.Last week with my family around 100 pax celebrating my son 1st year birthday party there. The beginning steps to function room . I was...

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Helpful?
Thank louisx2016
KalaKalimuthu, Front Office Manager at Georgetown City Hotel, responded to this review

Dear Mr Louis, We would like to thank you for sharing your feedback with us in Tripadvisor. We are extremely grateful to you for taking the time to write to us with regards to your experience with hotel service. It is definitely with feedback from valued guest like yourself which will further help to improve our product and service standards....

Jakarta, Indonesia
Reviewed 22 August 2016

we booked this hotel for 2 night.the building was old but still good, the room also quite big. this place was strategic if you want to go to Adventist Hospital. you also could get gurney street hawker by walking distance 900 meter.

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Helpful?
Thank Nicnoz L
KalaKalimuthu, Front Office Manager at Georgetown City Hotel, responded to this review

Dear Nicnoz L, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards. We are glad to hear that you enjoyed your stay .We pride ourselves with seeing to our guest's comfort and our goal is to...

Jakarta, Indonesia
Reviewed 13 August 2016

I took 2 rooms and spent 2 nights here with my daughter and my mother to get her appointment with doctor in Adventist. I got rooms with sea views. The hospital location directly opposite this hotel. There was a small plaza with good and cheap chinese food stalls, the Body Glove shirt shop and some electronic retail stores directly beside...

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Helpful?
Thank siicad
KalaKalimuthu, Front Office Manager at Georgetown City Hotel, responded to this review

Dear Siicad, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards. We are glad that you enjoyed your stay with good seaview room and friendly staff. We pride ourselves with seeing to our guest's comfort and...

Reviewed 13 August 2016 via mobile

The elevators didn't work so good. Two was closed, but we could use the staffs elevators. I didn't lik that they have carpeted floor. They didn't vaccum cleaned it. It's old and really need a "face lift". Location was good and it was quite.

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Helpful?
Thank Lena E
KalaKalimuthu, Front Office Manager at Georgetown City Hotel, responded to this review

Dear Ms Lena, We would like to thank you for sharing your feedback with us on Tripadvisor. We do appreciate hearing from our guests as their comments are valuable to us to continue improving our standards. Please accept my apologies for your unpleasant experience. We are in the mid of upgrading our lift service , therefore some maintenance work was...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Home to discerning business and leisure travellers, the Berjaya Penang Hotel is conveniently located as part of the lively ‘1-Stop Midlands Park’ business and entertainment centre. With enchanting cultures, heritage and tantalizing food all around, the Penang Island also heralds in a golden opportunity to make business a true pleasure. ... more   less 

Additional Information about Georgetown City Hotel

Address: 1 Stop Midlands Park, Burmah, George Town, Penang Island 10350, Malaysia (Formerly Berjaya Penang Hotel)
Region: Malaysia > Penang > Penang Island > George Town
Price Range: $52 - $100 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Georgetown City Hotel 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Berjaya Hotel Georgetown
Georgetown City Hotel Penang/George Town, Malaysia
Hotel Style:
#13 Luxury Hotel in George Town
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Questions & Answers

Here's what travellers have asked, with answers from Georgetown City Hotel staff and other travellers.
1 question
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Jakarta, Indonesia

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Questions? Get answers from Georgetown City Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The one near elevator is bigger”
 of 5 bubbles MichelleTjin, 11 Jan 2017 | Read review
“Choose the suites.”
 of 5 bubbles LakhvinderG, 18 Dec 2016 | Read review
“The night view too dark to see, so you might want a lower floor so as to take the stairs instead of waiting a long time for the lifts”
  • The view from our room
 of 5 bubbles 546neelie, 18 Dec 2016 | Read review
“There have sea view and shopping mall nearby.”
 of 5 bubbles Sharon_Kheoh94, 2 Dec 2016 | Read review
“Ask for sea view room... It worth seeing.”
 of 5 bubbles ummusaadahzubir, 16 Nov 2016 | Read review
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