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Sunway Hotel Georgetown Penang

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33 New Lane (Off Macalister (Off Macalister Road), George Town, Penang Island 10400 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (949)
Room & Suite (515)
Dining (87)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 20-07-22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sunway Hotel Georgetown Penang
Updated 20-07-22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#28 of 127 hotels in George Town
Location
Cleanliness
Service
Value
Travellers' Choice
Nestled amidst the vibrant city life and heritage charms of George Town, Penang, Sunway Hotel Georgetown Is the preferred 4-star hotel for business and leisure travelers to the Pearl of the Orient. It is easily accessible to major commercial and business hubs as well as the numerous tourist attractions and farmed hawkers centres. The iconic Penang Bridge, Ferry Terminal and the Penang Internation Airport are just a short drive from the hotel. Sunway Hotel Georgetown has the honour of being location in a UNESCO World Heritage site as well as within walking distance from the renowned KOMTAR Building. Sunway Hotel Georgetown has been recognised as a 2020 Travellers’ Choice award-winner for hotels. Return to the safety of your home away from home, as Sunway Hotel Georgetown is also a proud recipient of the Clean and Safe Malaysia certification.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Car hire
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Minibar
Refrigerator
Flatscreen TV
Bidet
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Radio
Walk-in shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Mid-range
Languages Spoken
English, Chinese, Indonesian, Malay
1751Reviews49Q+A100Room tips
Traveller rating
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Popular mentions
Explorer736365 wrote a review Mar. 2021
5 contributions
I came here for a switch; WFH (h: home) to WFH(h: hotel). I stayed for 3 nights at Sunway Hotel. The room was clean, the staffs were friendly and the entire environment is just so peaceful. Sanitisers were refilled all days. That was really thoughtful.Since I work from the hotel, I start my day doing yoga, glancing over the window to view Komtar and two temples right adjacent to the hotel The sound of the temple bell sets me at my workplace. I write a bit till 10 am. Then will drive down to Kimberly road for a yummy Chinese street breakfast. By the time I'm back, the room will be tidy and disinfected. I work again till evening. Around 4-5 pm, I did visit the hawkers stall along Lorong Baru. Unfortunately, food was not so good. Tried twice and decided not to try again. Other hawkers street are mostly great!I booked the hotel under booking .com and paid twice the price charged directly by the hotel. Please, please ..please book directly with the hotel as you can save really a lot especially if you are a solo traveller, travelling at work....
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Date of stay: March 2021
Value
Service
Sleep Quality
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Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded Mar. 31, 2021
Dear Valued Guest, Greetings from Sunway Hotel Georgetown. We are glad to learn that you are satisfied with your stay and managed to be productive while working from our hotel. Our team is grateful as you recommend to book directly with us, indeed we offer exclusive benefits for travellers who book through the hotel's website. Nonetheless, we appreciate if you may also recommend us to your loved ones, and look forward to welcoming you again soon. Regards, The Management
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Stuart294265 wrote a review Dec. 2020
Kuala Lumpur, Malaysia357 contributions385 helpful votes
This is a good location for a two night stay and we got great deal. Good clean rooms and good size. Check in staff seem to need some training though. Car park on site so all convenient. Swimming Poll and Gym are very small and not really useable. When looking for eats DO NOT go to the Hawker street food stalls outside. The quality & value is bad (especially of you are used to Ipoh). Walk a little further to Tummy Cottage or Jalan Selemat for a much better experience.
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Date of stay: December 2020
Value
Cleanliness
Service
Room Tip: Higher floor
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2 Helpful votes
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Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded Jan. 3, 2021
Dear Stuart, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services and location are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
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Kseng wrote a review Dec. 2020
7 contributions
I’m writing this review while waiting in my car for the availability of the free parking of this hotel. Tonight is my second night of stay. Last night the same thing happened, indoor free parking was full. I waited for 15 mins for a vacant. Tonight I witnessed 2 cars were allowed to enter the ‘full’ parking after talking to the guards. The guards removed the barrier to let them in. Another group of guests saw that too. The lady yelled at the guards and staff there. And next, the her car was allowed to go in. After that, I went to asked nicely how come that could happen while polite people like me don’t get to enter. The guards just said there was no parking. So here I am sitting in my car waiting and writing this review. I have another 2 nights here. I guess if you’re driving back to the hotel late, you either pay premium to park near the hotel, or man up to yelled at them, or be a loser like me and wait until don’t know when. Happy new year.
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Date of stay: December 2020Trip type: Travelled with family
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Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded Jan. 3, 2021
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your review. The Management views your feedback very seriously and has instructed our team to take immediate actions, including to conduct a re-briefing and intensify our trainings to all the staffs to enhance the standards of services provided, as our guests' satisfaction is our top priority. Nevertheless, your feedback on our parking space is duly noted, rest assured that we view your constructive comments with concern and our Management will continue to look into the matter for further enhancement of our facilities. We hope that this single experience will not mar your overall impression of our hotel and look forward to welcoming you back with us in the not too distant future. Regards, The Management
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Alvin Saw Wei Chuin wrote a review Dec. 2020
Kajang, Malaysia8 contributions2 helpful votes
Room - Big Room, Comfort Feeling, Nice View Toilet - Big Toilet, Nice Showering Section Location - 24 hours convenient store (Big Mart & 7-eleven) in walking distance, street food nearby the hotel but only available after Evening. Morning wise you may try Dim Sum just around the hotel. Further down you may reach Penang Times Square just opposite the hotel with some walking distance. Bed - Too hard. Not comfortable during sleep. Causing backache when woke up morning. Pillow - Too soft. Although provided 2 pillows however when stacking up its too high but without stacking up the pillow are not comfortable to sleep with. Wifi - Too slow. Open Facebook picture also failed to load. Parking - Worst ever. People travelling to Penang is to enjoy food scenery and might return to hotel at night. However when I reach hotel at night the parking is full and Security does not allow me to park anywhere. I am being advised to find outside parking which don't even know whether is secure or not and have to fork out additional money just to pay for parking to stay in this hotel. This is totally unacceptable with such reputation hotel. I have been staying in so many hotel and whenever parking is not enough, the additional service provided by the hotel is they would requested for my car key and they would take care of it instead of asking the guest please settle yourself.
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Date of stay: December 2020
Rooms
Cleanliness
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Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded Dec. 30, 2020
Dear Alvin, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that you find our location strategic. We take note on your comment about our pillows, feel free to approach our colleagues by phone call from the room for changing of pillow type during your future stays. Your feedback on our parking space and Wifi are duly noted, rest assured that we view your constructive comments with concern and our Management will continue to look into the matter for further enhancement of our facilities and conduct a re-briefing to all the staffs on maintaining the standards of services provided, as our guests' convenience is our top priority. We hope that this single experience will not mar your overall impression of our hotel and hope to welcoming you again soon. Regards, The Management
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Azmin wrote a review Dec. 2020
1 contribution
Extremely limited carpark. Please avoid to come during peak time. End up parking my car at private parking nearby the hotel with fees. Breakfast is ok. Location is nice which is in town which nearby shops and restaurant. Facility is quite good. The room is nice.
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Date of stay: December 2020Trip type: Travelled with family
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Response from Sunway Hotel Georgetown, Owner at Sunway Hotel Georgetown Penang
Responded Dec. 28, 2020
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services and location are up to your expectations. Please accept our sincere empathy for the inconveniences experienced especially with the parking during your stay with us, rest assured that we view your comments with concern and our Management will continue to look into the matter for further enhancement of our facilities, as our guests' convenience is our top priority. We hope that this single experience will not mar your overall impression of our hotel, and wish to welcome you back again with us in the not too distant future. Regards, The Management
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PRICE RANGE
US$44 - US$70 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunway hotel georgetown
LOCATION
MalaysiaPenangPenang IslandGeorge Town
NUMBER OF ROOMS
250
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Frequently Asked Questions about Sunway Hotel Georgetown Penang
Which popular attractions are close to Sunway Hotel Georgetown Penang?
Nearby attractions include Hin Bus Depot (0.3 km), REX Custom Tailor (0.3 km), and Komtar (0.4 km).
What are some of the property amenities at Sunway Hotel Georgetown Penang?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Sunway Hotel Georgetown Penang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sunway Hotel Georgetown Penang?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Sunway Hotel Georgetown Penang?
Yes, free parking is available to guests.
What are some restaurants close to Sunway Hotel Georgetown Penang?
Conveniently located restaurants include Tribute Retro Cafe, Kraffmen, and New Lane Hawker Centre.
Are there opportunities to exercise at Sunway Hotel Georgetown Penang?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Sunway Hotel Georgetown Penang offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sunway Hotel Georgetown Penang?
The staff speaks multiple languages, including English, Chinese, Indonesian, and Malay.
Are there any historical sites close to Sunway Hotel Georgetown Penang?
Many travellers enjoy visiting Armenian Street (1.2 km), George Town (1.3 km), and Cheong Fatt Tze - The Blue Mansion (1.3 km).
Does Sunway Hotel Georgetown Penang have any great views?
Yes, guests often enjoy the city view available here.