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    The Palace Hotel Kota Kinabalu

    No 1 Jalan Tangki, Kota Kinabalu 88100, Malaysia
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    2017-07-30 2017-07-31
    US$52
    US$50
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    Traveller (172)
    Room & Suite (52)
    Dining (28)
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    Overview
    • Excellent19%
    • Very good41%
    • Average28%
    • Poor8%
    • Terrible4%
    Travellers talk about
    “green hotel” (2 reviews)
    “spice garden” (2 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    4.0 Star Hotel
    All hotel details
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    Oceania Hotel
    183 reviews
    #23 of 92 hotels in Kota Kinabalu
     
    Grand Borneo Hotel
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    #65 of 92 hotels in Kota Kinabalu
     
    Dreamtel Kota Kinabalu
    443 reviews
    #11 of 92 hotels in Kota Kinabalu
     
    Sabah Oriental Hotel
    301 reviews
    #36 of 92 hotels in Kota Kinabalu
     
    Rooms
    Jul 30Jul 31
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (235)
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    There are newer reviews for The Palace Hotel Kota Kinabalu
    See the most recent reviews

    11 - 15 of 185 reviews

    Reviewed 13 April 2017 via mobile

    This was my second stay in this hotel. I chose this hotel because it has got a fitness centre. The staff are friendly and helpful. The place is not far from town. But there are a few things I'm not quite happy about. Firstly, the...More

    4  Thank Joanne L
    Reviewed 13 March 2017 via mobile

    I had my wedding reception here and all went well , the event was superb, our guests compliments the foods are delicious, the banquet staff are helpful.esp Raj Kumar (staff who attending our V.I.P table)who always by our side to check all our needs during...More

    Thank Sandra D
    Reviewed 5 March 2017

    A quick stay up on the hill near to Karamunsing. Not to shabby after they upgraded the rooms. Still smell stuffy though. Maybe they need to upgrade their fresh air duct or replace their central unit filtration. Not sure but don't mind too much as...More

    1  Thank poofthenmagic
    Reviewed 19 February 2017

    Very good staff, good breakfast buffet selection, room was a good size, good walking distance from shopping complex and about a 15 min walk to the city. Staff organized taxis for us and packed us a special breakfast when we had to leave on the...More

    Thank Ida_Ginoh
    Reviewed 31 January 2017 via mobile

    i wouldnt recommend this place,however its safe and clean at least, the location isnt convenient but uber is super cheap in KK, its mostly tour bus guests, theres a super loud ktv that we could hear through our walls or fake window until after midnight,...More

    Thank ClevelandKen
    Response from ThePalaceHotelKK, The Management at The Palace Hotel Kota KinabaluResponded 9 February 2017

    Dear ClevelandKen, via:tripadvisor We apologise for the discomfort you experienced during your recent stay with us. During the incident our duty manager found the fruit and disposed of it. The fruit in question was one that would only emit odour after the skin is peeled...More

    Oceania Hotel
    183 reviews
    #23 of 92 hotels in Kota Kinabalu
     
    Grand Borneo Hotel
    362 reviews
    #65 of 92 hotels in Kota Kinabalu
     
    Dreamtel Kota Kinabalu
    443 reviews
    #11 of 92 hotels in Kota Kinabalu
     
    Sabah Oriental Hotel
    301 reviews
    #36 of 92 hotels in Kota Kinabalu
     
    About
    Amenities
    • Top amenities
    • Restaurant
    • Free Parking
    • Pool
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Spa
    • Hotel Amenities
    • Free Parking
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Shuttle Bus Service
    • Room Service
    • Dry Cleaning
    • Business Centre with Internet Access
    • Concierge
    • Self-Serve Laundry
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Restaurant
    • Pool
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    • Spa
    Details
    • Price range
    • US$35 - US$75 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Spa Hotel in Kota Kinabalu
    • #13 Luxury Hotel in Kota Kinabalu
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 151
    • Reservation Options
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    • Location
    • Malaysia >
    • Sabah >
    • West Coast Division >
    • Kota Kinabalu District >
    • Kota Kinabalu
    • Also Known As
    • Palace Hotel Kota Kinabalu ,
    • The Palace Hotel Kota Kinabalu Sabah
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    Traveller (172)
    Room & Suite (52)
    Dining (28)
    Pool & Beach (9)
    Hotel & Grounds (71)
    Bathroom (13)
    Family and Play Areas (3)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    PalaceHotelKK
    Patrik Martinsson Via -> Tripadvisor Web Portal Thank you for your comments pertaining to your recent stay with us. The experience and comments you described has caused us deep concern. We would like to offer our sincere apologies for any frustrations that may have caused. The comments and suggestions have been carefully noted by our team and these have certainly raised concern that needs to be addressed and will inspire us to strive harder in servicing our hotel guests. However, allow us to share with you on our findings. The standard room assigned for your stay from September 14 to 17, 2015 was Room 014 (Wing B) and yes, all our standard rooms are located at the basement. The dry spell and the weather lately have contributed to the indoor environment where we felt the air-conditioning could not even conquer the heat and are seemingly stuffy! To add the situation worsen, unfortunately, upon the day of your arrival, 01 of the compressor of air-conditioning unit at the walkway broke down on Sunday, September 13, 2015 evening. As this job requirement is catered by a appointed contractor who is waiting for a new parts to arrive, we totally agree that the walkway is stuffy especially when the corridor doors are closed at all times. With our Duty Manager’s assistance, Addyzan immediately attended to your comment and you were moved to Room 001 (Wing A) upon your agreeable to the room inspection prior to moving. Addyzan apologized for not having the opportunity to inform you pertaining to the compressor’s shortfall. However, the compressor was changed on Monday evening itself and the air-conditioning is now up and operating smoothly. Patrik, kindly rest assured that the comments received have been of value to us in order to provide the best possible standards to our guests at all times. We sincerely regret that you did not convey your disappointments immediately to our Reception Desk should the change of room only is not ethical as our aim and intent is to ensure our team is totally customer-focused and all guest concerns and disappointments are handled quickly and efficiently. We hope the above is in order and if we can be of any assistance, please do not hesitate to contact us know. Thank you. THE MANAGEMENT
    24 September 2015|
    Answer
    Response from Shanmugam K | Reviewed this property |
    Hi , I think during my visit to KK and stay in the Palace hotel, there are not much issue. Basically i can feel the new refurbishment and people are also very nice. I mean the staff there. Good stay for the price paid. Cheers
    0
    Votes
    Room Tips
    "ask for the club room. it is really nice."
    Read review
    "Room facing the hill would be great"
    Read review
    "Avoid rooms that have multiple aircon units on each wall next to the window."
    Read review
    "The rooms with windows have good view of city and surrounding trees/plants"
    Read review
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