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We stayed for 5 nights. The room was large and the staff freindly. the bed linen although clean had holes in it and very few towels that had to be used for the pool as well . Wi Fi was very patchy. Breackfast was very...More
I stayed for 2 nights in this hotel for a little bit of 'luxury' and it was great. The staff on reception spoke superb English and are friendly, the gym was more than reasonable for me, pool a bit on the small side but they...More
The Palace looks okay in pictures, but the place reeks of mold. I stayed on the third floor and the smell is my room was horrible, and it horrendous in the basement where the gym, pool and steam room are located.
Plus, I had no...More
I was a little skeptical of the hotel, simply based on the price. I was pleasantly surprised to have a simple, but very functional, very clean room. I arrived at 2am and the front staff was very accommodating, changing my room from a twin to...More
We stayed here for 5 nights. The first room in the basement was very musty so we asked to be moved. The second room they realised had a power fault so they upgraded us to the 3rd floor. The room was comfortable and clean but...More
US$35 - US$62 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#13 Luxury Hotel in Kota Kinabalu
Non-Smoking Rooms ,
Number of rooms
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Patrik Martinsson Via -> Tripadvisor Web Portal
Thank you for your comments pertaining to your recent stay with us.
The experience and comments you described has caused us deep concern. We would like to offer our sincere apologies for any frustrations that may have caused. The comments and suggestions have been carefully noted by our team and these have certainly raised concern that needs to be addressed and will inspire us to strive harder in servicing our hotel guests. However, allow us to share with you on our findings.
The standard room assigned for your stay from September 14 to 17, 2015 was Room 014 (Wing B) and yes, all our standard rooms are located at the basement. The dry spell and the weather lately have contributed to the indoor environment where we felt the air-conditioning could not even conquer the heat and are seemingly stuffy! To add the situation worsen, unfortunately, upon the day of your arrival, 01 of the compressor of air-conditioning unit at the walkway broke down on Sunday, September 13, 2015 evening. As this job requirement is catered by a appointed contractor who is waiting for a new parts to arrive, we totally agree that the walkway is stuffy especially when the corridor doors are closed at all times.
With our Duty Manager’s assistance, Addyzan immediately attended to your comment and you were moved to Room 001 (Wing A) upon your agreeable to the room inspection prior to moving. Addyzan apologized for not having the opportunity to inform you pertaining to the compressor’s shortfall. However, the compressor was changed on Monday evening itself and the air-conditioning is now up and operating smoothly.
Patrik, kindly rest assured that the comments received have been of value to us in order to provide the best possible standards to our guests at all times. We sincerely regret that you did not convey your disappointments immediately to our Reception Desk should the change of
room only is not ethical as our aim and intent is to ensure our team is totally customer-focused and all guest concerns and disappointments are handled quickly and efficiently.
We hope the above is in order and if we can be of any assistance, please do not hesitate to contact us know. Thank you.
24 September 2015|
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Response from Shanmugam K | Reviewed this property |
Hi , I think during my visit to KK and stay in the Palace hotel, there are not much issue. Basically i can feel the new refurbishment and people are also very nice. I mean the staff there. Good stay for the price paid.