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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,418 Reviews from our TripAdvisor Community

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Showing 1,866: English reviews
Start your review of Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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Hong Kong, China
Reviewed today NEW

The staff who checked me in gave me a double room instead of a twin room. I managed to change my room and my luggages were delivered to the wrong room. I finally found my luggages in the hallway outside the wrong room with a confused staff who didn't know what to do with them. On the date of arrival...

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Helpful?
Thank areumhk
Perth Western Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 17 January 2017 via mobile

We have loved this hotel since we got here. Our family (2 adults and 2 teenage boys) have stayed at the Magellan for a week and just needed to relax and recover from a tough year. We had two adjacent (but not adjoining) rooms. One with king bed and one with two singles. The rooms are relatively large with balcony...

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3Thank kcsun71
About Hotel's Favourite Review
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear kcsun71, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We're glad our resort was your choice to spend your family vacation to relax. Our facilities in the resort is open to...

Guangzhou, China
Reviewed 2 days ago NEW

The service is excellent, and the design of the room is amazing. Expecially the view from the balconly and the comfortable bed. But there was two things we met are unacceptable.The first thing is the leaking sink. The second thing is the weird smell which smells like plastic burning. In conclusion, it deserve it price.Next time ,I will choose it...

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Helpful?
Thank 113,558,164
Gurgaon
Reviewed 2 days ago NEW

Very good place to be with family and friends. rooms are large and clean. Resort have nice view of sunset and small opening to beach (this can be larger). big golf course and nice sitting area along the beach side in evening. Many swimming pool in the resort with small play area for kids too. all rooms are not sea...

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Helpful?
Thank Pijush H
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Pijush H, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. It is a great pleasure that you enjoyed your stay at the resort. We appreciate positive feedback that encourages us to...

Mirboo North, Australia
Reviewed 4 days ago NEW

The stay did not start well. The pickup from the airport was very ordinary We were not offered a drink or even spoken to. They drank water and smoke amongst themselves. We arrived in the evening and check in was very ordinary. They did not take the deposit on check in and when we ordered room service they rang and...

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Helpful?
Thank 205liliank
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear 205liliank, Thank you for this valuable feedback. We apologise for the experience that did not meet your expectation. Please be assured that this incident is not reflective of the usual service standards that we pride ourselves on. We are sorry for the services provided by the cab drivers and we will provide feedback to the shuttle service company regarding...

Perth, Australia
Reviewed 6 days ago NEWvia mobile

I have stayed in a number of 5 star resorts and this one really fails in comparison. Some of the food was good but most was average, the service was very slow, the drinks at the pool bar were expensive yet extremely weak and the menu was pretty small. There were not nearly enough lounges around to the pool cater...

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Helpful?
Thank Tiffany P
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Tiffany P, Thank you for this valuable feedback. We apologise for the experience that did not meet your expectation. Please be assured that this incident is not reflective of the usual service standards that we pride ourselves on. We are terribly sorry for the unpleasant stay and it is unlikely of our staff to be inefficient. We will look...

Reviewed 1 week ago NEW

This is very nice hotel and the swimming pool is good. The bar in the lobby is also nice, the singer is very good. The room has nice view, we can see the sea in the room. This is a very nice trip in the hotel.

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Helpful?
Thank 暐浩 范
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear 暐浩 范, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking...

Shah Alam, Malaysia
Reviewed 1 week ago

Stayed at the Magellan Club room for a few nights. The room was spacious and has windowseat overlooking the yatch docking area and vast ocean. The window seat itself could fit 2 adults (asian-adults that is)! However, though the bathroom screams luxury but I find it to be old-school looking, which ( to me at least) doesn't jive with the...

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Helpful?
Thank a22Zak
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear a22Zak, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Thank you for the feedback on our rooms. We are slowly but surely upgrading our rooms to keep it up to date....

Sutton, United Kingdom
Reviewed 1 week ago

This is a lovely hotel which is marred by the dreadful check - in. We were there on 2 separate occasions during our stay in Borneo and on both occasions the rooms were not ready due to the linen service - so they said. Aside from that the rooms are delightful and food throughout was very good

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Helpful?
Thank JMac1958
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear JMac1958, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are truly sorry for the long check-in time as our hotel is fully booked most of the time. This explains the...

Reviewed 1 week ago

Very nice resort for holiday and relax time. good location to explore the city Kota Kinabalu, near airport and near shopping malls. Great swimming pool and own beach. Great seaside view. Hotel room a specious and with big beds.

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Helpful?
Thank Iwan L
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Iwan L, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $150 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Luxury Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The view from the Golf King luxury Room is amazing”
  • When you are standing on the bacoly, you can see the golf course and the sea.
  • The bed is 1.8 wide and it is very comfortable.
 of 5 bubbles 113558164, 22 Feb 2017 | Read review
“ask for room which are sea facing”
 of 5 bubbles PijushH_13, 22 Feb 2017 | Read review
“Harbour view room”
 of 5 bubbles 205liliank, 20 Feb 2017 | Read review
“Rooms in Marina wing have nice views”
 of 5 bubbles JMac1958, 15 Feb 2017 | Read review
“ask for a room with seaview”
 of 5 bubbles 761iwanl, 15 Feb 2017 | Read review
5 of 5