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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,474 Reviews from our TripAdvisor Community

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Brisbane, Australia
Reviewed 2 days ago NEW

Amazing place for rest and relaxation with a bit of fun in the sun. Very friendly, respectful and calming place to stay. From 10 pin bowling to lounging around the pool, from feeding the fishes in the marina to discovering the Marine parks a boat ride away. Highly recommend to everyone of all ages.

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Helpful?
Thank rambosambo49
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear rambosambo49, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking forward...

Sydney, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

Gosh there are so many great stuff about this place that I don't know where to start.OK, From check in to check out outstanding service and an outstanding hotel. Staff are a credit to the brand name and themselves . Staff there were super helpful, attentive, and friendly. We enjoy our breakfast and evening drinks at the Pacific Club, the...

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Helpful?
Thank Q A
About Hotel's Favourite Review
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Q A, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are so happy to know that your vacation here with us has been nothing but pleasant. It is a great...

Melbourne, Australia
Reviewed 2 days ago NEW

We purchased a Luxury Escape deal for 7 nights at the Magellan Sutera Harbour which is the 5 star part of the complex. And we upgraded to the Magellan Club wing which offered a bit more than the standard rooms. We were picked up at the airport by hotel car and driven to the main reception. After some vague looks...

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Helpful?
Thank Knills
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Knills, Thank you for this valuable feedback. We apologise for the experience that did not meet your expectation. Please be assured that this incident is not reflective of the usual service standards that we pride ourselves on. Apologies as we cannot do anything with the amount of kids running around the resort, as you may know, The Magellan Sutera...

Bandar Seri Begawan, Brunei Darussalam
Reviewed 2 days ago NEW

Went for a 2 nights stay at the pacific sutera. Enjoyed the stay there. The resort has a wonderful sunset view, large and joyous pool, and a small stretch of beautiful white sand and clear water beach. Also has a beautiful view of the marina. Had some glitches with my booking, but the staff were quick to provide a room,...

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Helpful?
Thank azril-V85AR
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear azril-V85AR, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking forward...

Brunei-Muara District, Brunei Darussalam
Reviewed 2 days ago NEW

Lovely hotel, grounds were stunning, pool very clean lovely little beach. Stayed in a Deluxe Garden room family of four, room was lovely and had an extra bed for one of our children. Only thing I is the rooms can be noisy with other guests when walking along the corridor and not respecting the other guests by being quiet. Restaurants...

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Helpful?
Thank BHoody
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear BHoody, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are glad you enjoyed your stay here with us and that you liked everything in the resort. We apologize on behalf...

Singapore, Singapore
Reviewed 2 days ago NEW

It is a great location - a short drive in from the airport, and a stones throw from the town. Most importantly, it is perfectly placed for spending your evenings admiring the colors and designs that the sun and the clouds paint at sunset. The club lounge window seats are perfect for a sunset session with a glass of wine...

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Helpful?
Thank simbasen
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear simbasen, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Thank you for your wonderful review describing the beautiful view of our sunset. We hope you had a wonderful and memorable vacation...

Kuala Lumpur, Malaysia
Reviewed 3 days ago NEW

Breakfast is tasty. View is superb - harbor view, sea view every corner looks great. Staffs are friendly. Wifi is fast. Spacious room. To improve Room interior looks a bit dated. Need update. Overall very good.

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Helpful?
Thank SyafiqAriffin
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear SyafiqAriffin, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking forward...

Cairns, Australia
Reviewed 5 days ago NEW

We spent a week at the Sutera Magellan and thoroughly enjoyed our stay. We had an incredibly smooth and friendly check in experience and thoughout our stay, every staff member we encountered was very friendly and helpful. Housekeeping also did a wonderful job. A few suggestions for improvement: 1. We found that not all wait staff wrote down orders, at...

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Helpful?
Thank Sarah W
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Sarah W, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We have taken note on your few suggestions and definitely will take into consideration to improve on our guests' experience. Your...

Diamond Bar, California
Reviewed 6 days ago NEWvia mobile

Very pleasant stay for 3 nights at this hotel. Location is perfect, ocean view, the marina. Awesome staff with excellent services: from the doormen, concierge desk, front desk, the restaurants and housekeeping, they're all friendly and professional. All our 3 rooms were nice and clean. Love the foods at the marina's club house. Will definitely stay here again next visit...

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Helpful?
Thank ginjin2010
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear ginjin2010, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. It is a pleasure to be at your service and we're glad our staff service is beyond expectations. Your review is very...

Mandurah, Australia
Reviewed 6 days ago NEWvia mobile

Had a few days in this resort, very busy, in fact so busy we didn't even bother attempting to get a sunbed by the pool! Breakfast buffet in the restaurant was like a mad house! So many people all grabbing at food, not a pleasant experience. Rooms were clean, the bathroom was lovely, and the staff were very nice, we...

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Helpful?
1Thank SJColeman1
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear SJColeman1, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. It is unfortunate that you did not enjoy your vacation due to the busy and peak season of our resort. We hope...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $139 - $370 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#5 Luxury Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed at the Magellan Club, highly recommend, very quiet. The bay windows overlooking ocean was magical and peaceful.”
 of 5 bubbles rambosambo49, 27 Mar 2017 | Read review
“Get a room with a balcony.”
 of 5 bubbles Knills, 27 Mar 2017 | Read review
“Ask for sea facing rooms to get the most of the sunsets. Higher floors are better.”
 of 5 bubbles simbasen, 27 Mar 2017 | Read review
“I stayed the room overlooking the harbor.”
 of 5 bubbles SyafiqAriffin, 26 Mar 2017 | Read review
“We were on the ground floor. Room's are slightly dated but clean and a good size. I have no complaints.”
 of 5 bubbles vickilock, 21 Mar 2017 | Read review
5 of 5