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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,531 Reviews from our TripAdvisor Community

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Reviewed yesterday NEWvia mobile

Nice resort with wide range of sports facilities - 27-hole golf course, badminton, standard swimming pool, bowling, etc. and very convenient location to airport and town center. It's my second time staying there and I will sure to go again.

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Helpful?
Thank ABunker
Sydney, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

Gosh there are so many great stuff about this place that I don't know where to start.OK, From check in to check out outstanding service and an outstanding hotel. Staff are a credit to the brand name and themselves . Staff there were super helpful, attentive, and friendly. We enjoy our breakfast and evening drinks at the Pacific Club, the...

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Helpful?
Thank Q A
About Hotel's Favourite Review
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Q A, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are so happy to know that your vacation here with us has been nothing but pleasant. It is a great...

Reviewed 2 days ago NEW

The suite room is big included kitchenette and seating area with 2 daybeds. Nice pools and lots of activities for kids. Beautiful sunset at Al Fresco Restaurant. We all enjoy our stay at Magellan Sutera.

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Helpful?
Thank Varang C
Seoul, South Korea
Reviewed 3 days ago NEWvia mobile

We stayed at Magellan resort. When i arrived there no one picked up our baggages. During checkin nothing explained, even the location of breakfast was not explaines before we ask them. they just hand overed a key. that was all. At five star hotels, checkin process is worse than 2 star hotel. Room was small and smelled. No view at...

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Helpful?
Thank winston20
Kuala Lumpur, Malaysia
Reviewed 3 days ago NEW

I have stayed at the Pacific Sutera a number of times mainly for business meetings and the rooms are very comfortable though a hotel is a little dated. Sleep quality is very good although some noise from planes taking off from the airport nearby. Nice shopping complex, IMAGO, nearby for a walkabout ! The service is superb all the way...

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Helpful?
Thank selvarajahj
Dhaka City, Bangladesh
Reviewed 3 days ago NEWvia mobile

It's probably one of the largest and finest managed properties in Kota Kina Balu. Both Pacific and Magellan Sutera are being managed under Sutera Harbour Resort. The view from sea view room is stunning. Sutera Harbour is just a walkway distance and can be accessible thru inside walkways. Rooms are spacious and well managed. Anyone planning for Tunku Abdur rahman...

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Helpful?
Thank saddat
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear saddat, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking forward...

Auckland Region, New Zealand
Reviewed 5 days ago NEW

Love the surroundings. This property has two hotels, Pacific and Magellan and we had stayed in both. Pacific Sutera is slightly older property. I love this resort even more after watching a Singapore drama series that was shot in this resort.

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Helpful?
Thank travellingbeebee
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear travellingbeebee, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We're glad that the drama series Beyond Words has brought you to our resort. We're glad that you enjoyed your stay with...

Reviewed 5 days ago NEWvia mobile

As a returned guest of Sutera, my wife and i enjoyed very much staying there for our great honeymoon 9 years ago.Thought a good idea to bring family back, due to we would staying two nights at the island, as usual we kept our 3 big luggage and only brought a bag to the island. After assured our 3 luggage...

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Helpful?
Thank daniel YK C
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Daniel, We appreciate your written and personal comments on your stay with us. We certainly understand your frustration with the process of the insurance claims. Please accept our sincere apology for the regretful experience. We wish to highlight that it is not our corporate philosophy and core value to provide service of such standards. Rest assured that corrective measures...

Sydney, Australia
Reviewed 5 days ago NEWvia mobile

Just got back from 7 nights here with my husband and 16 month old, and we had such a wonderful time. The room was lovely and spacious with plenty of room for the provided portacot and more. Many different pools to choose from with various blow up slides, waterslides etc which were fantastic entertainment for the kids. The hotel included...

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Helpful?
1Thank tashNjosh
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear tashNjosh, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We're glad your family vacation with us was wonderful and fun! Regarding the beach, we are trying our best to keep it...

Reviewed 5 days ago NEWvia mobile

Nice rooms (we got 2 connecting rooms), swimming pool, access to beach, cruise package, restaurants & bars, pool bar. You can rent child safety vest for swimming. Beautiful place to stay, the beach area is a bit small. Beds are comfortable, if you are a family of 4 you can go for the family suite. You can choose for either...

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Helpful?
1Thank Sarah Jane S
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Sarah Jane S, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We're glad that you and your family had a great time at our resort. Our resort is very family friendly...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $150 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
#6 Luxury Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Golf Course view rooms - lovely with lush greenery but the seaside rooms with a relaxing view of the calm blue seas - also superb !”
selvarajahj, 20 Apr 2017 | Read review
“Great plaace for a family and conference”
DickK805, 11 Apr 2017 | Read review
“Ask for a ocean view. Sometimes they have two single beds or one king. You can ask for a temporary bed, as well.”
  • Ocean view room.
bjwebb, 10 Apr 2017 | Read review
“Choose a room with a balcony facing the sea”
383julietc, 9 Apr 2017 | Read review
“Pay for the ocean side rooms... the sunsets are awesome!”
brianm810, 9 Apr 2017 | Read review
5 of 5