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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,413 Reviews from our TripAdvisor Community

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Showing 1,863: English reviews
Mirboo North, Australia
Reviewed yesterday NEW

The stay did not start well. The pickup from the airport was very ordinary We were not offered a drink or even spoken to. They drank water and smoke amongst themselves. We arrived in the evening and check in was very ordinary. They did not take the deposit on check in and when we ordered room service they rang and...

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Helpful?
Thank 205liliank
Perth Western Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 5 weeks ago via mobile

We have loved this hotel since we got here. Our family (2 adults and 2 teenage boys) have stayed at the Magellan for a week and just needed to relax and recover from a tough year. We had two adjacent (but not adjoining) rooms. One with king bed and one with two singles. The rooms are relatively large with balcony...

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Helpful?
3Thank kcsun71
About Hotel's Favourite Review
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear kcsun71, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We're glad our resort was your choice to spend your family vacation to relax. Our facilities in the resort is open to...

Perth, Australia
Reviewed 3 days ago NEWvia mobile

I have stayed in a number of 5 star resorts and this one really fails in comparison. Some of the food was good but most was average, the service was very slow, the drinks at the pool bar were expensive yet extremely weak and the menu was pretty small. There were not nearly enough lounges around to the pool cater...

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Helpful?
Thank Tiffany P
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Tiffany P, Thank you for this valuable feedback. We apologise for the experience that did not meet your expectation. Please be assured that this incident is not reflective of the usual service standards that we pride ourselves on. We are terribly sorry for the unpleasant stay and it is unlikely of our staff to be inefficient. We will look...

Reviewed 4 days ago NEW

This is very nice hotel and the swimming pool is good. The bar in the lobby is also nice, the singer is very good. The room has nice view, we can see the sea in the room. This is a very nice trip in the hotel.

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Helpful?
Thank 暐浩 范
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear 暐浩 范, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking...

Shah Alam, Malaysia
Reviewed 6 days ago NEW

Stayed at the Magellan Club room for a few nights. The room was spacious and has windowseat overlooking the yatch docking area and vast ocean. The window seat itself could fit 2 adults (asian-adults that is)! However, though the bathroom screams luxury but I find it to be old-school looking, which ( to me at least) doesn't jive with the...

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Helpful?
Thank a22Zak
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear a22Zak, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Thank you for the feedback on our rooms. We are slowly but surely upgrading our rooms to keep it up to date....

Sutton, United Kingdom
Reviewed 6 days ago NEW

This is a lovely hotel which is marred by the dreadful check - in. We were there on 2 separate occasions during our stay in Borneo and on both occasions the rooms were not ready due to the linen service - so they said. Aside from that the rooms are delightful and food throughout was very good

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Helpful?
Thank JMac1958
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear JMac1958, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are truly sorry for the long check-in time as our hotel is fully booked most of the time. This explains the...

Reviewed 6 days ago NEW

Very nice resort for holiday and relax time. good location to explore the city Kota Kinabalu, near airport and near shopping malls. Great swimming pool and own beach. Great seaside view. Hotel room a specious and with big beds.

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Helpful?
Thank Iwan L
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Iwan L, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking...

Derbyshire, UK
Reviewed 1 week ago NEWvia mobile

We liked - the location next to the marina with boat trips out to the islands on the doorstep. The short and pleasant walk between the two Sutera hotels. Beach towels available from the poolside each day. Breakfast selection was very good with good coffee available from 2 or 3 machines. Loads of friendly and pleasant staff at all times...

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Helpful?
Thank familyPalmer
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear familyPalmer, Thank you for this valuable feedback. We apologise for the experience that did not meet your expectation. Please be assured that this incident is not reflective of the usual service standards that we pride ourselves on. We have taken note of your feedback and will forward them to the respective department to improve on our service and hospitality....

Leicester, United Kingdom
Reviewed 1 week ago NEW

Lovely hotel, stayed twice, different rooms both nice. Great views.clean and tidy. Good choice of food and good service. Lovely pool and gardens. Very Small beach. Shuttle to town is useful. Convenient location for touring.

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Helpful?
Thank Cheryl S
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Cheryl S, Thank you for choosing Sutera Harbour Resort again as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are honored to have you back for the second time. Glad that you still enjoyed everything in the resort...

Shenzhen, China
Reviewed 1 week ago

check in at 2pm. nice view. free breakfast. full of entertainment such as golf、tennis、table tennis、badminton、bowling、 fitness 、cinema ... children can find a lot of fun as well. location is also OK. sunset everyday. IMAGO shopping mall nearby. Excellent trip in one word.

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Helpful?
Thank yao718
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear yao718, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are happy that our facilities have kept you entertained throughout your entire stay with us. Your review is very much appreciated...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $149 - $371 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#5 Luxury Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Harbour view room”
 of 5 bubbles 205liliank, 20 Feb 2017 | Read review
“Rooms in Marina wing have nice views”
 of 5 bubbles JMac1958, 15 Feb 2017 | Read review
“ask for a room with seaview”
 of 5 bubbles 761iwanl, 15 Feb 2017 | Read review
“best view. nice pool.full of entertainments”
 of 5 bubbles yao718, 13 Feb 2017 | Read review
“Ask for waterfront views and close to pool.”
 of 5 bubbles Greg534, 13 Feb 2017 | Read review
5 of 5