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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Agoda.comUS$120*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$198*
US$120*
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US$168*
US$198*
US$121*
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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,600 Reviews from our TripAdvisor Community

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Showing 2,006: English reviews
Start your review of Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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Reviewed yesterday NEWvia mobile

A beautiful, serene place. The environment is so peaceful and the melody of the sea water hitting the rocks can be heard. An incredibly nice room with a stunning view. I can watch the sunset from my room. I would like to come again for my next visit. I recommend this hotel. 👍🏻👍🏻👍🏻

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Helpful?
Thank Nurul N
Sydney, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 21 March 2017

Gosh there are so many great stuff about this place that I don't know where to start.OK, From check in to check out outstanding service and an outstanding hotel. Staff are a credit to the brand name and themselves . Staff there were super helpful, attentive, and friendly. We enjoy our breakfast and evening drinks at the Pacific Club, the...

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Helpful?
Thank Q A
About Hotel's Favourite Review
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Q A, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. We are so happy to know that your vacation here with us has been nothing but pleasant. It is a great...

Tweed Heads, Australia
Reviewed yesterday NEWvia mobile

The room was great, very big with ocean views. I found the service to be average at Best and extremely frustrating at times. I purchase the upgrade package with the Magellan Club package and I don't think I got my monies worth. Check In/out - I went to the main entrance of the resort to check in but was told...

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Helpful?
Thank KerrieB76
Kota Kinabalu, Malaysia
Reviewed 2 days ago NEW

There is no doubt that for location the Sutera complex is in a prime spot. Close to town and airport and views that cannot be beaten. Sunsets that will last with you for ever. We have visited many times either staying at the Pacific or on our recent trip at the Magellan. Both have pluses and negatives and are overall...

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Helpful?
Thank borneogeoff
Shah Alam, Malaysia
Reviewed 2 days ago NEW

Firstly the room is adequate with good architecture when it comes to showering and watching TV at the same time (thats a bonus). Despite the heavy traffic of SEA customers (e.g. China/ Korea) the staffs are trained well to handle and adopt to the hustle Good work Worth the price and claimed 5-star Hotel.

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Helpful?
Thank ChineseMalayBoy
Melbourne
Reviewed 3 days ago NEW

We have just returned home after a 3 week holiday in Borneo. First, a trip to the Borneo Rainforest Lodge in the south east to see the Orangutans in the wild. The last fortnight we booked into Magellan at Sutera Harbour. This was an unusual holiday for us as we had never stayed at a resort. Overall, not 5 Star...

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Helpful?
Thank David W
Kuching, Malaysia
Reviewed 4 days ago NEW

I must say this is not the average person on an average out-of -town-stay expecting the average. Upon arrival and departure, I noticed the front staff including the concierge of the day were quite professional and engaged. As my purpose was conference delegate, I do expect exceptional service, layout and facilities. Buffet breakfast was nice, coffee was to my taste.

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Helpful?
Thank anabellaelizabeth55
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear anabellaelizabeth55, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking forward...

Kuala Lumpur
Reviewed 5 days ago NEW

Arrived at hotel, raining, concierge don't even bother to help open the car door. Lucky I was with my elder boy who helped with luggage while I carry my 4yo who fell asleep. They were so busy chatting & not even bothered to assist. This is definitely NOT even 1 star. Check in was ok, room was ok although it's...

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Helpful?
Thank Malsy77
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Malsy77, Thank you for this valuable feedback. We apologise for the experience that did not meet your expectation. Please be assured that this incident is not reflective of the usual service standards that we pride ourselves on. We are dedicated to customer care and your constructive feedback has been channeled to our team for further improvement as it is...

Melbourne, Australia
Reviewed 5 days ago NEW

What an amazing place, we stayed here for a week and believe me I wish it was longer, friendly helpfull staff, delicious buffet breakfast, and dont even let me start at the view from this hotel, amazing, amazing amazing, I will go back to this resort in a flash. Thanks for all the smiles. Terimakasi.

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Helpful?
Thank 007MG
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear 007MG, Thank you for choosing Sutera Harbour Resort as your preferred accommodation in Kota Kinabalu. We take pride in our service and what we do to ensure our guests leave the resort as happy and contented guests. Your review is very much appreciated and we are glad you had an enjoyable experience during your stay with us. Looking forward...

Reviewed 5 days ago NEWvia mobile

Not even value for one star with this kind service. Poor and terrible front desk service including the manager. Let guest standing waiting for 30minutes when that is internal issue. Requested suite room + seaview deluxe, previous guest not checking out and cause non available of the room but until my arrival at 4pm, no one give at least a...

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Helpful?
Thank CHUA S
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear CHUA S, Thank you for this valuable feedback. We apologise for the experience that did not meet your expectation. Please be assured that this incident is not reflective of the usual service standards that we pride ourselves on. We are dedicated to customer care and your constructive feedback has been channeled to our team for further improvement as it...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $150 - $411 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Spa Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
#7 Luxury Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the Magellan is secluded for those who needs a quiet alone time.”
ChineseMalayBoy, 26 May 2017 | Read review
“Sea views and a room with a balcony”
738DavidW, 25 May 2017 | Read review
“The only thing I would give credit to is the SeaView Room, the view that's all. Nothing else.”
Malsy77, 23 May 2017 | Read review
“ask for a room with a sea view closer to the lobby.”
suey63, 22 May 2017 | Read review
“recommend club room”
j0shuakil, 15 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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