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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Ctrip.comUS$136*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$209*
US$136*
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US$209*
US$209*
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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,596 Reviews from our TripAdvisor Community

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There are newer reviews for Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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Showing 2,003: English reviews
Reviewed 19 March 2015 via mobile

We stayed at the Magellan and glad to take a sea view room where we could enjoy the beautiful sun set. Do ask for a room that is close to the sea as I found some rooms with sea view blocked by the trees to have a good view of the sea from the balconies. The resort is special to...

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Helpful?
1Thank LThang
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear LThang, Thank you very much for your succinct review about your recent stay experience with us! We are always very happy to have like-minded guests, like yourself, who appreciate and enjoy our location, guest rooms, facilities, service and amenities. You are spot on to say that Sutera Harbour Resort is an excellent choice for family travel! In fact, we...

Ottawa,Canada
Reviewed 18 March 2015

The Pacific Sutera is part of a complex that also includes the Magella Sutera Hotel and the Sutera Harbour, which offers a large number of services, including boats to the neighbouring islands. The Pacific is a large, very busy hotel that hosts a number of conferences at the same time. The pool is large and family oriented , with a...

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Helpful?
1Thank MichaelOttawa_Canada
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear MichaelOttawa_Canada, Thank you for reviewing us on TripAdvisor. We are delighted to read that you had a comfortable stay and that our guest room met your expectation. As our valued guest with cross signing privileges, we would recommend you to try the 50m Olympic sized lap pool at the Sutera Harbour Marina & Country Club on your next visit....

Manchester, United Kingdom
Reviewed 17 March 2015

First off, this really is a wonderful hotel and I wouldn’t want to put people off however there are some drawbacks which the management of the hotel could easily resolve. The complex has two hotels the Pacific & the Magellan (The Magellan is the nicer of the two), a country club, a golf course and its own harbour. Unfortunately therein...

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Helpful?
1Thank Agentwookie
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Agentwookie, Thank you for posting a review on TripAdvisor. We often note how thankful we are when Senior Contributors and Top Contributors of TripAdvisor share their experience because of their trusted comments and you are certainly no exception to that. We're glad that you enjoyed the facilities, amenities and service during your stay with us. As Malaysia’s foremost premier...

New Jersey, USA
Reviewed 16 March 2015

I am so glad I spent a little extra money and spent two nights at this little bit of tropical heaven. I stayed at the Pacific Sutera, which is indeed a five-star resort. Beautiful inside and out, lots of marble, lovely landscaped grounds. Marvelous to lay in a lounge chair by the pool, cooled by the ocean breeze. Excellent service,...

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Helpful?
Thank formershrink
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear formershrink, WOW! We are exceptionally proud to read that you rated your experience 5-stars across the board. Indeed our location is one of our strongest attributes being a mere 10 minutes from Kota Kinabalu International Airport and to Kota Kinabalu City Centre as well as a 15 minute boat ride to the tropical islands of Tunku Abdul Rahman Marine...

Reviewed 12 March 2015

I lived in 12/F in the hotel, the Pacific Golf Club. It was really nice for the services provided. I am extremely satisfied with the service. The room is tidy and clean. The buffet breakfast was quite nice, the choices of food are not so many, however, the taste was good.

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1Thank wesleygy
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear wesleygy, Thank you for sharing your stay experience with us on TripAdvisor. We are pleased to hear that you enjoyed your stay with us at The Pacific Sutera Hotel. Your compliments are certainly a great motivation for all of us as we work towards our commitment to deliver the best service for each of our valued guests. Greatly looking...

Reviewed 8 March 2015 via mobile

Magellan sutera resort is part of the sutera harbour Complex. It's about 10mins from the airport and has a 27 hole golf course for the golfers. The resort is about 10-15mins by bus into kota kinabalu city (the resort has a shuttle bus for guests which runs every hour and costs rm3 for return trip) and the bus stops at...

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Helpful?
2Thank Julian F
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Julian F, Thank you for posting a review on TripAdvisor. Glad to read that you had a relaxing holiday during your stay with us. Your positive comments in regards to our facilities and amenities are greatly appreciated. We look forward to welcoming you back to Sutera Harbour Resort in the near future. Best regards, Gerard Tan Deputy CEO.

Kota Kinabalu, Malaysia
Reviewed 6 March 2015

Given a choice between the Pacific or the Magellan I would always opt for the Pacific. Yes the hotel is rather tired looking and could do with a refit but the positives still outway the negatives. The pool area still has the best view of the islands and it is interesting to see that since our last visit attempts have...

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Helpful?
Thank borneogeoff
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear borneogeoff, Thank you for taking the time to review us on TripAdvisor. Happy to read that you had a relaxing weekend break at your preferred choice of accommodation - The Pacific Sutera Hotel. We are very fortunate that the size of our venue allows us to be children-friendly whilst still maintaining areas for other guests to relax and enjoy...

Melbourne, Australia
Reviewed 2 March 2015

My wife and I spent 8 nights in February at the Magellan and had the most relaxing time, mixing visits to the sites of Sabah with relaxing around one of the many pools or restaurants at the Sutera Harbour Resort. We arrived extremely late but were attended to very efficiently. The staff were fantastic, always happy to have a chat...

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Helpful?
Thank Garry M
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Garry M, Thank you for this succinct ‘5-star’ review posted on TripAdvisor! Love the title of your review : Excellent Place to Relax! Your compliments for service team have certainly put a smile on their face and they thank you all the same. Our greatest asset is our team of associates and we always take great pride in knowing...

Iver Heath, United Kingdom
Reviewed 2 March 2015

Stayed at this hotel for 4 nights following a group touring holiday. The Magellan is a magnificent hotel with extensive grounds and a wide range of facilities. Unfortunately it is let down by its customer service and staffing issues. We were on an all inclusive package and sadly was not very good. The available wine was out of a box...

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Helpful?
4Thank Brian327
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Brian327, Thank you for sharing your stay experience with us. We appreciate you highlighting your concerns about our shortfall in service. We read your comments with deep regret, especially when you have made Sutera Harbour Resort your accommodation of choice. As our valued guest, we take your comments seriously as it is certainly not indicative of the usual service...

Perth, Australia
Reviewed 28 February 2015

We enjoyed our fourth stay at the Pacific Sutera in January 2015. Travelling on each occasion with young children. Found the staff to be extremely attentive and helpful. The ability to walk between the two resorts and enjoy the amenities of the Magellan and the Pacific was great. Both resort pools are large with plenty of room to enjoy. The...

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Helpful?
2Thank Jennifer B
SHR-Management, Deputy Chief Executive Officer at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Jennifer B, Thank you for taking the time to post a review filled with love for Sutera Harbour on TripAdvisor. Your succinct review and ‘5 star’ rating is very much appreciated. It brings us great joy to have like-minded guests, like yourself, who appreciate and enjoy our guest room, facilities, amenities and service. We can’t wait to welcome you...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $159 - $412 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#4 Spa Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
#7 Luxury Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Questions? Get answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the Magellan is secluded for those who needs a quiet alone time.”
ChineseMalayBoy, 26 May 2017 | Read review
“Sea views and a room with a balcony”
738DavidW, 25 May 2017 | Read review
“The only thing I would give credit to is the SeaView Room, the view that's all. Nothing else.”
Malsy77, 23 May 2017 | Read review
“ask for a room with a sea view closer to the lobby.”
suey63, 22 May 2017 | Read review
“recommend club room”
j0shuakil, 15 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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