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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

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Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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2,374 Reviews from our TripAdvisor Community

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There are newer reviews for Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)
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Showing 1,837: English reviews
Hong Kong, China
Reviewed 29 March 2014

Stayed at Magellan Sutera for 3 nights and can say that their room was spacious and clean. Too bad that parts of the toilet was only covered by curtains that is directly connected to the room. So please make sure to open the balcony after you unload... lol Breakfast was excellent Close to the airport. Their man made beach is...

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Helpful?
1Thank CarlosLVJ
SHR-Management, Group Director of Sales & Marketing at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear CarlosLVJ, Thank you for your candid review on TripAdvisor. Glad that you enjoyed your stay with us. Your compliments regarding our associates, guest rooms, location and breakfast offering are much appreciated! However, we would like to clarify that the private toilet and bath in the room which is fitted with a shower and tub has wooden-slated blinds as panels...

Banff, Canada
Reviewed 28 March 2014 via mobile

I stayed there two nights. I very much liked this hotel because the room was nice, the swimming pools are amazing, beach was fun to play around on, and the food was very good. There are several pools so you can choose the one you like. There is a cruiser harbor inside. You can take a cruise to some islands...

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Helpful?
Thank Rimpsons
SHR-Management, Group Director of Sales & Marketing at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Rimpsons, Thank you for sharing a succinct review about your recent stay with us. Glad to hear that you had enjoyed the experience. Your compliments are a great motivation for our team as we continuously strive to deliver excellent hospitality. Although you did not find our location to be convenient being a mere 10 minutes to Kota Kinabalu City...

Hong Kong, China
Reviewed 28 March 2014

We booked for 1 night at Magellan before going home. Room was comfortably spacious and clean but dated, furnitures were bit old. Beach side pool was dirty and crowd so we had to go to the other pools on the maina side, it was excellent, we enjoy our time there. Breakfast have many choices but average, the view was great....

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Helpful?
Thank sefollie
SHR-Management, Group Director of Sales & Marketing at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear sefollie, Thank you for sharing a review of your recent stay with us. Glad you had a pleasant stay and found our room to be comfortably spacious and clean. It is delightful to read that you enjoyed your meal at Al Fresco, The Magellan Sutera Resort and also had the opportunity to utilise the recreational facilities at Sutera Harbour...

Manchester, United Kingdom
Reviewed 27 March 2014 via mobile

I didn't stay here but used the facilities. What impressed me was how one member of staff at the Magdalene called shofina went out of her way to help with some scanning of my documents. To say she went beyond what was expected would be an understatement. Had a very nice ambience around the place as well.

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Helpful?
Thank CatDogSeal
SHR-Management, Group Director of Sales & Marketing at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear CatDogSeal, Thank you very much for your positive review on TripAdvisor. Our greatest asset is our team of associates and we always take great pride in knowing that they endeavour to deliver an exemplary level of personalised service to our guests every day. Your compliments for Shofina from Front Office at The Magellan Sutera Resort has certainly put a...

Cluj-Napoca, Romania
Reviewed 27 March 2014

We stayed 8 nights :). The staff were all so polite and hospitable. The front desk service was excellent. The harbour and the islands at the horizon is a magnificent view. The price for the activities are costly. However the stay is pleasant. It is near the airport. If you like golf, it's amazing place. We don't play golf. Swimming...

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Helpful?
1Thank Sveatoslav
SHR-Management, Group Director of Sales & Marketing at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Sveatoslav, Thank you for posting a review on TripAdvisor. So happy to hear that you had a pleasant stay and enjoyed the magnificent view at The Pacific Sutera Hotel. Your compliments for our associates are much appreciated – they were delighted to hear of it! As hotel guests with cross-signing privileges, we hope you had the opportunity to try...

Dudley, United Kingdom
Reviewed 25 March 2014

The hotel is only a short drive from Kota Kinabalu airport which is great after a long journey. The hotel is in a large complex and we stayed at the Magellan Sutera but guests of the hotel are free to use any of the facilities on the complex. When arriving at the hotel our room was not ready (despite arriving...

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Helpful?
Thank Kathryn D
SHR-Management, Group Director of Sales & Marketing at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Kathryn D, Thank you for sharing a review about your recent stay with us on TripAdvisor. We are most delighted to know that you found our Resort to be worth the visit! So happy to read how much you enjoyed the convenient location, facilities and amenities that the Resort has to offer. Your compliments for our associates as well...

Manchester, United Kingdom
Reviewed 25 March 2014 via mobile

I didn't stay here but used the facilities. What impressed me was how one member of staff at the Magdalene called shofina went out of her way to help with some scanning of my documents. To say she went beyond what was expected would be an understatement. Had a very nice ambience around the place as well.

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Helpful?
Thank CatDogSeal
Pottsville, Australia
Reviewed 24 March 2014

We stayed at the Magellan Sutera for seven nights and it was a wonderful experience. Check in was flawless and our room large and clean. We stayed in a sea view room on the third floor and the view from the balcony was beautiful. The staff were the friendliest I have ever come across and I must mention Benjie and...

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Helpful?
Thank ALBERT1943
SHR-Management, Group Director of Sales & Marketing at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear ALBERT1943, Thank you for sharing a review on TripAdvisor. We are most delighted that you found our Resort wonderful and enjoyed your stay experience with us. Your compliments for our associates especially Benjie and Raj from the Concierge team is much appreciated – they were absolutely thrilled to hear of it! However, we would like to apologise for falling...

Puerto Princesa, Philippines
Reviewed 23 March 2014

Stayed at Sutera Harbour for 3 nights. The room was comfortable and had everything a traveler would need, including of course, a strong wifi. My room's porch had a perfect view of the golf course and the sea. Breakfast is buffet and with so many choices. Couldn't ask for more.

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Helpful?
1Thank victorymama
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear victorymama, Thank you for the glowing review and also for sharing the pictures of our side of paradise. Greatly looking forward to welcome you back to Sutera Harbour Resort on your next trip to Kota Kinabalu, whether for business or leisure. Best regards, SHR-Management.

Hong Kong, China
Reviewed 22 March 2014

The in-room facilities are old. The bathtub, the shower and the sink was leaking water when having bath. the sound defend is not good as i heard the TV sound of the other room. There is shuttle bus (MYR3.00 per person per day) every hour to the shopping area of KK. The last bus is 21:30 from the shopping mall...

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Helpful?
1Thank Winnie T
SHR-Management, General Manager at Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera), responded to this review

Dear Winnie T, Thank you for sharing your feedback with us. We appreciate you taking the time to comment on our guest room and very much regret the inconvenience caused to you during your stay with us. Please be assured that had this been mentioned to our Duty Manager, the situation would have been rectified immediately. We will take your...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Sutera Harbour Resort is Malaysia’s foremost premier integrated property. The resort encompasses the luxurious accommodation of The Pacific Sutera and The Magellan Sutera hotels, a 27-hole championship golf course, Sutera Harbour Marina & Country Club, two Mandara Spas and a host of dining and recreational facilities. Sutera Harbour Resort is also affiliated with 5 other eco-destinations in Sabah managed through Sutera Sanctuary Lodges including Kinabalu Park, Mesilau Nature Resort, Laban Rata, Poring Hot Spring & Nature Reserve and Manukan Island Resort. The resort also offers a luxury charter division, North Borneo Yachting and steam locomotive through North Borneo Railway. ... more   less 

Additional Information about Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera)

Address: 1 Sutera Harbour Blvd, Kota Kinabalu 88100, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $151 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) 5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Hotel
Sutera Harbour Resort (The Pacific Sutera And The Magellan Sutera)
Sutera Harbour Hotel
Sutera Harbour Kota Kinabalu
Magellan Sutera
Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) Kota Kinabalu, Sabah
Hotel Style:
#2 On the Beach Hotel in Kota Kinabalu
#3 Business Hotel in Kota Kinabalu
#3 Spa Hotel in Kota Kinabalu
#5 Family Hotel in Kota Kinabalu
#6 Romantic Hotel in Kota Kinabalu
#6 Luxury Hotel in Kota Kinabalu
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Questions & Answers

Here's what travellers have asked, with answers from Sutera Harbour Resort (The Pacific Sutera & The Magellan Sutera) staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best view in beach breeze bar”
 of 5 bubbles eunjih2017, 21 Jan 2017 | Read review
“Get club access in the Pacific it is worth it, personal service, check-in and check-out all on the 11th floor of the Pacific”
 of 5 bubbles MartInG1956, 16 Jan 2017 | Read review
“Go for the sea view”
 of 5 bubbles 332gavinr, 12 Jan 2017 | Read review
“Club floor Level 11 / 12”
 of 5 bubbles tinupaks, 11 Jan 2017 | Read review
“look for a sea view room on higher floor. you'll be amazed by the million dollar view...”
 of 5 bubbles AshrafNorman, 11 Jan 2017 | Read review
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