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Hotel Shangri-La Kota Kinabalu

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Hotel Shangri-La Kota Kinabalu
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387 Reviews from our TripAdvisor Community

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Showing 267: English reviews
Saraburi, Thailand
Reviewed 1 week ago

Very friendly staff, very reasonable prices, clean and tidy. Stayed four nights, had breakfast each morning, boiled eggs/waffles etc cooked to order but took quite a while Located in town centre on a busy roundabout, crossing the road was a little 'hairy' but many markets, eating places and shops in a close walking distance. Depending on where your room is...

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Helpful?
Thank Brian E
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Mr Brian E, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for choosing our hotel for your recent stay in KK. I have taken note of your excellent review on our hotel and sincere appreciated your opinion. As you have mentioned, our emphasis has always been to do the basics right such as cleanliness, maintenance, good food, friendly service...

Makati
Reviewed 1 week ago

I'm a very fussy person when it comes to hygiene. A clean toilet is my top priority, clean bathroom, white spotless towels and bedsheets and pillow cases. Hotel Shangri-La at Bandaran Berjaya met my requirements. Buffet breakfast, lunch and hi tea on weekends are awesome for a meagre price. Room rates are awfully reasonable. Location has a convenient access to...

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Helpful?
Thank MakatiTripper
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Datin Greetings from Kota Kinabalu! Firstly thank you for being a loyal and supportive guest of ours, it's very much appreciated. I am very happy to take note of your generous and honest observation of our hotel, especially the cleanliness, F&B and our personalised services. Comments such as these are what motivates us to continuously seek improvement for the...

london
Reviewed 3 weeks ago via mobile

This is a very nice hotel with friendly staff. Clean rooms a very good breakfast. I thought it was very good value for money and central enough for anything we wanted to do. The reception staff do go out of there way to be helpful and if anything is wrong they deal with it very quickly

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Helpful?
Thank 1RichardBrighton
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Mr. 1RichardBrighton Greetings from Kota Kinabalu! Firstly thank you for staying with us recently and we are pleased to know you had a good stay here in KK. I am very happy to take note of your very honest observation and positive feedback on the property. Comments such as this are what motivates us to perform better and also...

Reviewed 4 weeks ago via mobile

The hotel room is clean, and the daily breakfast buffet features Malaysian dishes and other cuisines for slightly picky eaters. Definitely recommending this hotel for those people who want to be near the city, and yet want to travel to other places (island hopping, ferry rides). Travel tip: try walking around the city so you can get good deals on...

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Helpful?
Thank Rosa Mia G
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Ms Rosa Mia, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for choosing to stay with us recently and we are happy to know you had a good time in KK. Feeling great to receive your excellent feedback on our hotel especially the cleanliness, F&B and location. Please be assured your good observation will be shared with my team...

Melbourne, Australia
Reviewed 4 weeks ago via mobile

I went there yesterday for high tea at Tivoli Cafe and was told that they did not have my reservation when in fact I rang the cafe and made a reservation four days before. The staff asked me to whom did I spoke to. I told him I did not asked the staff's name and then gave him the date...

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Helpful?
Thank Be789
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Be789, Greetings from Hotel Shangri La KK! Thank you for visiting us recently and providing valuable feedback for our improvement. Please be assured we are trying to always improve our F&B and service delivery. I must admit, we do fail sometimes. I have noted down your comments and will definitely discuss with my team for our improvement. I sincerely...

taiping,perak
Reviewed 5 weeks ago via mobile

We went there yesterday for high tea at Tivoli Restaurant,Shangri-La hotel.Apparently,we expect if it is not so many choices foods,but at least the food is delicious to enjoy that day.What happen yesterday was really dissapointed.The food is soo terrible.Not so many choices.We expect chicken curry or whatever malaysian signature food.But they only serve fried rice (no steam rice at all),...

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Helpful?
Thank sylvia15vee
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Ms Sylvia15vee, Greetings from Hotel Shangri-La KK! Thank you for dining in our restaurant recently and providing us with your valuable comment. I have noted down your feedback on the menu selection during your visit here. It is much appreciated and I will definitely review this with my Manager and Chef for improvement. Thank you once again for your...

Singapore, Singapore
Reviewed 16 December 2016

Everything about the hotel was exceptional for the price range which was a steal and I don't give praise lightly. Food was beyond good and really great value for money. The buffet lunch was particularly awesome and the breakfast more than kept me satisfied well beyond lunch when I was out and about (highly recommend getting a room with breakfast)....

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Helpful?
Thank EdmundCS
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear EdmundCS, Greetings from Hotel Shangri-la Kota Kinabalu! Many thanks for staying with us recently and we are pleased to know you had a wonderful time here in KK and our hotel. Your generous comment is very much appreciated and it motivates us to do better and improve. Thank you once again and look forward to seeing you back in...

Reviewed 13 December 2016 via mobile

The hotel was just perfect for the tight budget people looking for a value for money rooms. The rooms might be old fashioned but the place is very well maintained and clean for such an old hotel. All the hotel staff were very pleasant and humble, always smiling and greeting whenever we meet them. They were very helpful and did...

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Helpful?
Thank Ramsi J
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Ramsi J, Greetings from Hotel Shangri-la Kota Kinabalu! Many thanks for staying with us recently and we are pleased to know you had a good time here in KK and the hotel. Your generous comment is very much appreciated and it motivates us to continuously strive for improvement. I will definitely relay your great feedback to Jifri and the...

El Nido, Philippines
Reviewed 9 December 2016

i celebrated my birthday in this hotel with my friends. breakfast was good, room was clean so as the public areas, wi-fi was fair, service was also fair and staff were courteous. it happened to be the place near the areas we wanted to be, so it really became the central district to me. the thing we noticed is that,...

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Helpful?
Thank psygein
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear psygein, Thank you for staying with us and taking your time to assist us with your observation and comment. We are happy to know you had a pleasant stay with us and enjoyed our services, especially from Hasrin. I would also like to apologise on the adaptor issue, I assure you this will be looked into for our improvement....

Reviewed 1 December 2016 via mobile

hello shangri-la hotel team! your hotel was fine and it's a good place to stay. me and 2 of my friends stayed there for 4 days and 3 nights. the team was very friendly and 1 of the FO male staff, skinny and i'd noticed he uses a ring (forgot the guy's name) has an excellent service. keep up the...

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Helpful?
Thank Danial Y
Krishnan M, General Manager at Hotel Shangri-La Kota Kinabalu, responded to this review

Dear Danial Y, Greetings from Hotel Shangri-La Kota Kinabalu! Thank you for choosing to stay with us recently and we are happy to know your friends and you had a good time here. Feeling good to receive your excellent feedback on the hotel's overall services and experiences. Please be assured your observation will be shared with my team to motivate...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Free Parking
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Hotel Shangri-La Kota Kinabalu, situated in the heart of business district and entertainment spot offers comfortable yet affordable accommodation with panoramic view of Kota Kinabalu City. Located 10 minutes away from Kota Kinabalu International Airport and is walking distance to an array of restaurants serving sumptuous cuisines such as Japanese, Thai, Chinese, Indian, Malay and Seafood. It's central location makes it easily accessible to all major shopping complexes, Gaya Street Sunday Market, Night Market and Jesselton Point Jetty which provides regular 20 minute boat rides to our famous islands of Tunku Abdul Rahman Marine Park. Our guest rooms are of reasonable size and comes either with double bed or twin bed and standard amenities such as working table, air-condition, minibar fridge, satellite TV, bathtub, hair dryer, free internet access, and ironing board on request. The hotel features a restaurant and bar that serves international food and beverage during breakfast, lunch and dinner with ample free parking space for it's guests. ... more   less 

Additional Information about Hotel Shangri-La Kota Kinabalu

Address: Hotel Shangri-La 75 Lorong Bandaran Berjaya, Kota Kinabalu 88000, Malaysia
Region: Malaysia > Sabah > West Coast Division > Kota Kinabalu District > Kota Kinabalu
Price Range: $47 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Shangri-La Kota Kinabalu 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hotel Shangri-La Kota Kinabalu Sabah
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Shangri-La Kota Kinabalu staff and other travellers.
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Questions? Get answers from Hotel Shangri-La Kota Kinabalu staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Back room on higher floors”
 of 5 bubbles briane962, 10 Jan 2017 | Read review
“Avoide front rooms as traffic noise is high and check a/c”
 of 5 bubbles Underground_boy, 27 Oct 2016 | Read review
“Ask for a room facing the hill. Go for a higher floor as I believe floors 2-6 are or were smoking floors. Floor 8 was fine.”
 of 5 bubbles 331daryls, 10 Aug 2016 | Read review
“Choose another hotel!”
 of 5 bubbles Marwee3, 8 Aug 2016 | Read review
“Family Rooms very good”
 of 5 bubbles davaoestate, 21 Jul 2016 | Read review
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