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Pullman Kuching

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Pullman Kuching
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1,831 Reviews from our TripAdvisor Community

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Showing 1,621: English reviews
Sandakan, Malaysia
Reviewed 2 days ago NEW

5star hotel in the middle of kuching city, arrived at the hotel at 6pm no one assisting my luggage. checkin slow and receptionist not friendly, room specious but dusty and not very clean. restaurant food was tasteless.

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Helpful?
Thank Imahrampayan
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Imahrampayan, Thank you for taking the time to communicate to us why our services did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. In addition; we will further evaluate how we can prevent this problem from occurring again in the future....

Singapore, Singapore
Reviewed 2 days ago NEW

My first time trip to Kuching. First beginning I'm so excited to explore city of Sarawak. I choose to stay in Pullman Kuching because the location and the brand of hotel. Unfortunately I'm very upset with the hotel service. You can refer below comment: 1. First day arrive in hotel no body border at the lobby. No one approached of...

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Helpful?
1Thank mjefri_abakar
PullmanKuching, Manager at Pullman Kuching, responded to this review

Please allow me to take this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is highly appreciated. Pullman Kuching is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. I find that the experience that you’ve...

Kuala Lumpur, Malaysia
Reviewed 2 days ago NEWvia mobile

Located beside the Hills Mall. Do not expect too much from the mall as if you are expecting a decent meal, you fare a better chance going to the shops or to the food court within walking distance. I had a deluxe room which had ample space and power plugs for the road warriors. Uber works well in Kuching and...

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Helpful?
Thank stephanosewe
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear stephanosewe, I would like to take this time to personally thank you for staying with us at the Pullman Kuching. We know that you have many choices when traveling and your business is very much appreciated. We are pleased to hear that enjoyed your stay, and that our hotel property exceeded your expectations. Thank you for choosing Pullman, and...

Kuala Lumpur, Malaysia
Reviewed 2 days ago NEW

putting up at Pullman Kuching recently, i can say that it is a good hotel to stay in: spacious lobby, great rooms (upgraded to executive room with access to Level 22 lounge where food and drinks flowed freely, and we could have meetings there) and fantastic view of Kuching. It is located on a hill and my room afforded a...

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Helpful?
Thank idrus2015
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear idrus2015, Thank you for taking the time to tell us about your experience at the Pullman Kuching. I am sorry that your experiences about the key card and incident at the restaurant; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the...

Scotland
Reviewed 4 days ago NEW

The location of this hotel is very good and the lobby is very nice but that's were it ends! The pool area is dull and water was slimy when I swam in the pool. The room was very basic and was dirty. This hotel needs an upgrade!

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Helpful?
Thank juicymango14
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear juicymango14, Thank you for taking the time to share your experience at Pullman Kuching. I am deeply saddened to read that you had a disappointing experience, and I do apologize for the inconvenience. Our guests’ reviews are very valuable to us as we strive to provide them the best quality of service and an unforgettable experience. Rest assured that...

Reviewed 5 days ago NEW

I stayed the Pullman Kuching for two nights in November 2016. At a first glance this is a nice hotel. It is modern, centrally located and has good facilities. Where this hotel fails, however, is in service. It is non-existent. Staff have a “couldn’t care less” attitude that defies the Pullman business model. On arrival at the hotel I was...

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Helpful?
Thank Kevin P
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Mr Kevin P, I was distraught when I heard of your unpleasant experience during your stay with us. Please accept my deepest apologies. I find that the experience that you’ve been through on your arrival was unacceptable. Please rest assured that I will be addressing these points with the utmost seriousness and concern. As a five star establishment we...

Bengaluru, India
Reviewed 1 week ago NEW

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Thank t_n_venkatesh
PullmanKuching, Manager at Pullman Kuching, responded to this review

Reviewed 1 week ago via mobile

I spend six nights at this hotel whilst attending a conference. The pool is great to swim and the staff is very friendly. I had a medical issue and appreciated the excellent service provided by the hotel to bring me to an excellent hospital. Breakfast choice was huge: fresh fruit, European and Asian dishes, egg station. My room was specious...

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Helpful?
Thank Ka R
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Ka R, Thanks for the fantastic review of the Pullman Kuching!We do agree our beds are awesome as many guests have stated. I am delighted to hear that our service and facilities generally met with or exceeded your expectations. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you...

Reviewed 1 week ago

The location is very convenient and general appearance is very good, the staff is very polite ad helpful but: -smell of damp in the corridors -Wi-Fi to be improved -Service at breakfast disorgaized. No one is checking if clients are served and nobody is bringing coffe' unless you go to the desk and ask for it specifically -Asked for some...

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Helpful?
1Thank Conny O
PullmanKuching, Manager at Pullman Kuching, responded to this review

Dear Conny O, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to...

Birmingham, United Kingdom
Reviewed 1 week ago

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Helpful?
Thank Bernadette C
PullmanKuching, Manager at Pullman Kuching, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Standing tall in the heart of Kuching City on top of Mathies Hill, Pullman Kuching offers luxury 5-star comfort with contemporary features and a stunning panoramic view of the Sarawak River. An essential address for get-togethers with outstanding facilities right in the city's golden triangle, the cosmopolitan and stylish Pullman Kuching has been welcoming international guests with its astounding hospitality since its inception in 2010. The hotel is adjacent to a two storey city life-style shopping centre "Hills Shopping Mall" and within walking distance to commercial centre and city attractions. ... more   less 

Additional Information about Pullman Kuching

Address: No. 1A, Jalan Mathies, Kuching 93100, Malaysia
Region: Malaysia > Sarawak > Kuching
Price Range: $60 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Pullman Kuching 4.5*
Number of rooms: 389
Reservation Options:
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Also Known As:
Pullman Kuching Hotel Kuching
Hotel Style:
#1 Spa Hotel in Kuching
#3 Family Hotel in Kuching
#3 Business Hotel in Kuching
#4 Luxury Hotel in Kuching
#5 Romantic Hotel in Kuching
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Kuching staff and other travellers.
6 questions
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Questions? Get answers from Pullman Kuching staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor should be quieter”
 of 5 bubbles steven888Malaysia, 6 Nov 2016 | Read review
“Ask for river view rooms”
 of 5 bubbles BudiMohdYunus, 22 Oct 2016 | Read review
“Rooms has good view”
  • view from room
 of 5 bubbles BalanRamakrishnan, 10 Sep 2016 | Read review
“Nice interior room design.”
 of 5 bubbles Jetfly101, 8 Sep 2016 | Read review
“East facing rooms are over the night market on Sunday nights, but west facing rooms look over a construction site currently.”
 of 5 bubbles Kowloonie, 8 Sep 2016 | Read review
5 of 5
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