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Sunway Resort Hotel & Spa

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Sunway Resort Hotel & Spa
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1,568 Reviews from our TripAdvisor Community

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Showing 1,398: English reviews
Kuala Lumpur, Malaysia
Reviewed 23 October 2015

I was pleasantly surprised to have been checked in to the club floor and the service was truly amazing. Right from the concierge everything was friendly and great. The express check in was faster than my 4G mobile phone service . The cleanliness of the rooms and amenities was great. The only slight disappointment was the food served during breakfast...

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Helpful?
Thank Glenn6388
Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Glenn6388, Thank you so much for staying with us at Sunway Resort Hotel & Spa during your last visit. I was absolutely delighted to read your thoughts on your recent stay. I have passed on your kind words to the team. We will strive to deliver a home-away-from-home for you whenever you return. Many thanks for taking the time...

Singapore, Singapore
Reviewed 21 October 2015

The location is definitely great; near to the shopping mall and Sunway lagoon. The hotel room isn't as great as what was paid. The hotel is abit run down, with the AC takes a while to start. Some glitches with the power outlets. The faucet metal plating chips off easily. I have to oftenly call the helpdesk due to my...

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Helpful?
3Thank conflictinpoetry
Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear syaab05, Thank you for taking the time to share your experiences through TripAdvisor.com. While we note that you have enjoyed the location of the hotel, it is also our regret to find out the incidents you encountered during your stay with us. Please be assured that the Front Office is being notified as we speak to prevent future occurrences....

Melaka, Malaysia
Reviewed 21 October 2015

I booked 4 nights in this hotel, travelled with wife and a toddler just last week. We had very high expectations with this hotel, being rated No.4 on trip advisor. Arrival was a breeze as the bell boy was very courteous, greeted us at the door and helped us with the bags. In fact the people manning the entrance always...

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Helpful?
2Thank Daryl80
Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Daryl80, Thank you for your review with regards to your recent stay with us at Sunway Resort Hotel & Spa. I am very sorry to hear about the unpleasant experience you had during your last stay. If it's not too much to ask, could you kindly write an email to my team at mtguestrelations@sunwayhotels.com with regards to your booking...

Kuala Lumpur, Malaysia
Reviewed 20 October 2015

No major complains about the hotel, all was good except the room whereby shower drainage was very slow. At one point I thought there was an issue with the plumbing/ piping system. Staff were attentive and service is as expected from a 5 star hotel.

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Helpful?
Thank mei182
Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear mei182, On behalf of the team, I would like to express my thanks for your support and for your time in sharing your experience. If it's not too much to ask, please do email us at mtguestrelations@sunwayhotels.com with regards to the details of the plumbing issue you encountered during your stay with us. We hope to be able to...

Reviewed 18 October 2015 via mobile

Well this one is quite strange! A hotel not made for everybody to say the least! Amazing and cery impressive lobby and reception and good service by staff in all functions. A bit slow at the bar and the menu there quite particular! The rooms are Ok but for sure could be better! The hours yiu can be served are...

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Helpful?
1Thank Michael T
Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Michael T, Warm Greetings from Sunway Resort Hotel & Spa. It was our pleasure to have you as our guest and I am glad that you have enjoyed a very comfortable stay with us. We appreciate your highlight on the areas that we could seek for improvement. The team at Sunway Resort Hotel & Spa joins me in thanking...

Cairo, Al Qahirah, Egypt
Reviewed 14 October 2015 via mobile

I started my honeymoon in 2011 in this hotel , I spent only two days in it , then moved to the villas part in the same resort. It is really the best hotel & resort I had ever been to . Breakfast is awesome, I like food, but food over there is beyond my expectations. Really great. Everything you...

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Helpful?
Thank Belo E
Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Belo E, We are elated to receive such a positive review on our hotel’s facilities and great food – an endorsement of your outstanding stay with us on this occasion. Thank you for choosing to stay with us and we are delighted to be part of your memorable trip to KL. We look forward to your return for another...

Reviewed 14 October 2015

I was assigned a room on the 7th floor. The view was quite unpleasant as I was facing some big pipes. I could see glimpse of the pool area on the left side though. There are lots of choices for breakfast and it took me quite a while just to check out each dish. The animal statutes outside of the...

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Helpful?
Thank 739shingc
Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear 739shingc, Thank you very much for sharing your experiences at Sunway Resort Hotel & Spa. We have noted your comments on the amenities and facilities. Please be assured that we will take your feedback into consideration in our upcoming renovation. Nonetheless, we hope to serve you again in the near future. Till then, safe travels! Best regards, Jerry Gan...

Singapore, Singapore
Reviewed 14 October 2015

Great facilities, decent dining experiences and spacious room in this resort hotel. Only disappointment was that we were there during haze day and couldn't enjoy the outdoor theme park as we wished. Nevertheless, we had a enjoyable stay!

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Helpful?
Thank dcc78
Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear dcc78, Thank you for taking time to write us a review on your recent stay with us. We are very delighted to hear that it has been a very enjoyable stay overall for you and your friends. Please do come back again when the haze has cleared to enjoy the theme park to the fullest! Best regards, Jerry Gan...

Colombo, Sri Lanka
Reviewed 13 October 2015

Sunway Resort Hotel and Spa from the entrance was like a different world...I must say that the staff was very welcoming and me and my friend got an upgrade after we told them that this was our first time at Sunway Hotel...The view was spectacular from our room . we could see the park . The pool was beautiful and...

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Helpful?
Thank Rasini B
Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Rasini B, It is with great pleasure to welcoming you and your friend for the first time to Sunway Resort Hotel & Spa during your recent visit to Kuala Lumpur. We will continuously strive to exceed our guests’ expectations and make it our passion to extend a warm and memorable experiences. We sincerely look forward to welcoming you and...

Brisbane, Australia
Reviewed 13 October 2015

I booked four rooms in total and made specific requests when I placed my booking. I was very pleased that Sunway Resort made every effort to fulfill my special requests. I was also very delighted to receive an upgrade to two of the rooms. The beds are very comfortable and we will definitely return to this hotel when we are...

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Helpful?
Thank Joanna C
Gan_Jerry, General Manager at Sunway Resort Hotel & Spa, responded to this review

Dear Joanna C, Thank you for your kind review of our hotel on TripAdvisor.com. It is so pleasing to hear that you were impressed with our services and we are delighted to receive your comments. We look forward to welcome you back when your travels bring you to Kuala Lumpur. Best regards, Jerry Gan General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The flagship hotel of this destination is the 5-star Sunway Resort Hotel & Spa that offers a collection of 439 well-appointed guestrooms and suites. The portfolio of rooms includes Premier rooms, Junior suites, The Club rooms and Club suites, Premier Executive suites, and an impressive Presidential Suite. All guestrooms are equipped with conveniences for the modern business and leisure travellers, which include broadband facilities, in-room infotainment services, satellite television and movie channels and numerous other facilities and amenities like a private electronic safe deposit box, coffee and tea making facilities and a mini-bar. Most rooms have a splendid view of Sunway Lagoon or the resort's skyline; some provide balconies with an opportunity to walk out to the gardens and swimming pool. The Club guestrooms and suites in Sunway Resort Hotel & Spa are designed for a lifestyle of added comfort, privacy and exclusivity with all the necessary facilities and services to cater for business executives and leisure traveller on-the-go. The Club Lounge offers business class conveniences with an experienced team to cater to guests' needs. The Club floor privileges include complimentary Continental breakfast, light refreshments, evening cocktails and canapes, butler service and private check-in and check-out facilities. The Club Floor rooms offer elevator key-access, affording guests with added level of security and privacy, supplemented by a boardroom and private lounge facilities at The Club Lounge. ... more   less 

Additional Information about Sunway Resort Hotel & Spa

Address: Persiaran Lagoon | Bandar Sunway, Petaling Jaya 46150, Malaysia
Region: Malaysia > Selangor > Petaling District > Petaling Jaya
Price Range: $137 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sunway Resort Hotel & Spa 4.5*
Number of rooms: 439
Reservation Options:
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Also Known As:
Sunway Resort Hotel And Spa
Sunway Hotel Petaling Jaya
Hotel Style:
#3 Luxury Hotel in Petaling Jaya
#4 Business Hotel in Petaling Jaya
#4 Spa Hotel in Petaling Jaya
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Resort Hotel & Spa staff and other travellers.
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over a year ago

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Questions? Get answers from Sunway Resort Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very nice place either on business or holiday.”
 of 5 bubbles teoe618, 4 Dec 2016 | Read review
“High room away from the back poolside if event going on”
 of 5 bubbles Philm10, 9 Nov 2016 | Read review
“ask for pool view and breakfast inclusion”
 of 5 bubbles jbrd2016, 5 Nov 2016 | Read review
“When choosing a room - all rooms below street level (built In a quarry) have pool views. Highst rooms choose pool view”
 of 5 bubbles Y1786YBjohnm, 1 Nov 2016 | Read review
“Executive Suites are not necessarily on the club floors due to a weird floor plan.”
 of 5 bubbles airzone, 1 Nov 2016 | Read review
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